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XXL Casino: Slow pay - No pay ?? XXL Casino: Slow pay - No pay ??
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Old 22nd October 2007, 05:36 PM
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XXL Casino: Slow pay - No pay ??
Since sep. 12 I have been waiting for my withdrawal from XXL.
Sep. 15 I get a auto-mail that it has been processed to my neteller account, but no money shows up.
Sep. 20 I get a mail from support saying they are having "technical issues in releasing winnings" to their players.
I am in contact with the casino contact Frank, but he is at least one week between his answers, and his answers are just stalling replies to my query. No progress has been made as to when I will se my money, and I am rather tired of it.

Are others experiencing this kind of severe delay / non-payment from XXL?
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Old 22nd October 2007, 05:42 PM
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try a PM to their rep here..

http://www.casinomeister.com/forums/...lubcasino.html
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Old 22nd October 2007, 05:45 PM
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Originally Posted by shaunm View Post
That's the guy he's been in contact with
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Old 22nd October 2007, 05:46 PM
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d'oh!
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Old 22nd October 2007, 11:09 PM
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Originally Posted by Casinomeister View Post
That's the guy he's been in contact with
Right, but it doesn't seem to help.
Maybe you could push him a bit to get things going?
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Old 23rd October 2007, 03:13 AM
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Their payment processor 800pay having problems?

Or is XXL Club Casino facing financial difficulties and/or poor management?
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Old 23rd October 2007, 06:07 AM
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Havent recieved any of their promotional mail for about a month

Frank has been online since this query has opened, and not responded!
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Old 23rd October 2007, 06:11 AM
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Uh oh......
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Old 23rd October 2007, 07:27 PM
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Strangely enough, in pops an offer from XXL today. I think they are reading the forum
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Old 23rd October 2007, 08:24 PM
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The lack of response from Frank is worrying as he seemed to be quite forthcoming when posting in the forum a couple of months ago. There are likely to be even more casinos who face financial difficulties as they struggle to make ends meet with a dwindling customer base. I do hope that some of the lesser casinos, be they RTG, Playtech or MG actually wind up in the next year or so and leave only a handful behind so that there is no oversupply of casinos for the gambler's buck. This way they can continue to survive and better customer services will then ensue.
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