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The strange thing lately is that we (our Payment processor in our name) have processed payouts to players neteller accounts and for unknown reason at least to me the players never got their account credited. This is getting investigated.
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for the record: I have 2 withdrawals, the one originally mentioned, and another being held hostage while the first withdrawal hopefully is being sorted out. |
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Is it just cashouts, or is your processor declining deposits as well?
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@ schweiger
I can understand your frustration but I hope you can understand that we can't send 2 time the same payment before resolving this issue with neteller. But I'm sure it will be sorted out for you. All your previous cashouts were handled just fine and in a timely manner. I also absolutely believe you that you didn't get your cashout credited to your account. By some other players with no history in our casino it looks a little more suspicious. @ BBKPoker No, deposits using neteller work just fine, not sure if from every countries so but Germany,UK,France,Russia,Spain,Italia etc. are working just fine as of yesterday at least. |
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While I believe that Schweiger should be patient with his first withdrawal, the 2nd one should be released to him using another payment method as quickly as possible.
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| The Following User Says Thank You to chuchu59 For This Useful Post: | ||
sweiger (31st October 2007) | ||
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Thank you very much for your direct answer, much appreciated to have such a responsive representative. |
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the main problem here is that when an account get investigated we first need to resolve the first issue or things could get messed up even more. Schweiger being a long time loyal player in our casino I'll see what else could be done in the mean time.
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xxl club at last frickin hate coming.
Well isnt it nice finaly to meet a rep from xxl club well can i just say i do not beleive a word that you type. I made a withdrawl and it was approved on 1st off september 2007 by moneybookers not neteller and you have still not paid me.
And the worst thing is you do not reply to my emails other than some kind off bull s##t auto bot mailing thing you suck and you lie. dam to you not have anykind off honour with such dribble as you post at casinomeister off all places. LOL i will pm you offcourse because you will pay me thats for sure. And it was not a big withdrawl but im allmost down to my lasts after a shity 2 months here is the line you hit me with in my email from yur club lol. We understand where you are coming from. However, due to inevitable circumstances that has arise, matters on processing your cash out has been affected by technical difficulties. How can a casino have technical difficulties for two months lol and still take others money. PS. this was my 1st post did not make it as far as the introductions forum. And all abusive language was soily directed at xxl club casino. |
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