What's going on at Atlantic Lounge?

[debzy]

Hi - I'm just trying to find out if anyone is having issues with Atlantic Lounge Casino - I have been trying to contact them since August 29 about making a withdrawal and getting my member verification form to them. I have tried emails and live chat and I get nowhere. I was told on one of the forums that they have had a change in management but nobody at AL will even answer an email, let alone do anything for me. I'd really like to cash out the money I have in my account but nothing is happening. I don't like to badmouth casinos but I've been more than patient, I think. Thanks for any insight.

debzy

[heatherad]

Have you tried sending a PM to the casino rep on here?
I noticed it was April since they last checked in but its worth a try.

[Nicole50]

I dont know what happen with you and just now I checked the Chat support and is working well at the website this our talks right now with them

Welcome and thanks for reaching us! An operator will be with you shortly. Feel free to browse our website for GREAT PROMOS & OFFERS! Thank you for waiting.
You are now chatting with Sarah.
Sarah: Hi there! How may I help you?
Nicole: Hi Sarah
Nicole: did you change the support email
Sarah: No
Nicole: ok thanks
Sarah: I't's support@atlanticlounge.com


Good luck

[debzy]

I tried chat last night and was connected with Mary, but when I asked her questions, nothing happened. I kept trying and kept getting connected to Mary but nothing. I send emails and they don't bounce, but I don't get an answer either. I appreciate your trying it though! thanks!

I will also send a PM to the rep as well - thanks for the advice!

debzy

[phpatty]

I have been dealing with an issue with AL since August. I have $1450 that has been approved for withdrawal. I have been told on 4 different occassions that i would receive the money (wire transfer) the next day. I have called all week and did the live chat route with both Mary and Sarah only to be told that the owner (JSJ) is out of the country, and no one has heard from him. He is apparently the only person who can issue payouts. They have no idea when he will return. I did PAB on Monday.

[debzy]

What? The owner is the only one who can authorize payments and he's incommunicado??? I just asked "Sarah" on chat when my documents would be approved - I finally got them through yesterday by sitting on chat until they confirmed they received them. "Sarah" informed me that there is no time frame and they'd let me know.

I'm starting to think that Atlantic Lounge is going rogue...if anyone has a suggestion, I'd love to hear it.

thanks,

debzy

[phpatty]

This is a transcript of my chat with Sarah this morning: (9/19/2007)

Sarah: Thanks for contacting us. What can I do for you?
Patricia: I am inquiring about the status of my withdrawal which was approved on Sept. 5. Has Jamie been located yet?
Sarah: No, not yet
Sarah: As soon as we have further information we will contact you for sure
Patricia: This is so not good! Why did you tell me on Friday that my withdrawal would be in my account by Monday.
Sarah: Because that's what it was suppose to happen
Sarah: But Jamie has not taken care of withdrawals yet
Sarah: Sorry
Patricia: Are you still taking in deposits?
Sarah: Yes
Patricia: So you are taking in money, but not letting it out?
Sarah: The system takes it automatically when you fill out the information at the cashier
Sarah: The casino owner is the only one in charge
Sarah: of payouts
Sarah: that is the reason
Sarah: Is there anything else I can help you with?
Patricia: I guess not

[Nicole50]

All what I can say is that Iam really sorry for what happened to you.That is not fair what they are doing to you.

[debzy]

wow, I had no idea - I really thought Atlantic Lounge was reputable. I really don't have any hope of getting my money, do I?

[phpatty]

I am still hopeful. I did PAB here on Monday. This advocate is our only hope. I also emailed Jamie in hopes he may return and take care of business.