What's going on at Atlantic Lounge?

**phpatty** · 26th September 2007, 12:33 AM

Well, it has happened. it looks like customer support for Atlantic Lounge has also declared "GAME OVER". They couldn't take the heat. I just tried calling, I got a weird recording which sounds to me like he number is ready to disconnect. If anyone out there can try it, let me know what happens. It may be my phone

Also, live chat will only allow an email now...no live chat operator. Maybe I am jumping the gun, but I spoke to Mary today to see if I could reach Tom and she was incredabily nervous.

**phpatty** · 26th September 2007, 02:50 AM

My last post for the day. I will give trying to get my $1450 the rest of this week and then I guess I need to move on. I did just contact by email all of there money processing companies. I seriously believe that deposits into this casino need to be stopped until this mess is fixed (if ever). i wish there was some way we could find what company the cracker jack support team works for. Any suggestions. I'll try anything!

**jetset** · 26th September 2007, 01:09 PM

Called Sunrock Marketing at that Cape Town number and after protracted ringing it was finally answered by machine, announcing that "Jamie St. John" wasn't available and to leave a message.

Perhaps unsurprisingly he has not returned my call after I left a message asking him to comment on the Atlantic Lounge debacle.

**phpatty** · 26th September 2007, 01:57 PM

This was posted on CAP this morning:

True Earnings Certification Suspended

--------------------------------------------------------------------------------

It is with extreme regret CAP is suspending the certification of True Earnings.

The following outstanding issues have forced us to take this position:

1. Numerous unresolved payment problems among players.
2. Numeorus unresolved payment problems with affiliates.
3. Failure to communicate by management team.

Until these issues are resolved to our satisfaction the certification of True Earnings is suspended.

We advise all affiliates to cease promotion of Atlantic Lounge Casino immediately.

It is still very unsettling that Atlantic Lounge is still (as of now) still taking in deposits, and running crawlers for daily promotions. This Jamie whoever he is seems to be thumbing his nose at everyone!
BTW: Their Support team works under the LivePerson brand. I did email them at abuse@liveperson.com

**debzy** · 26th September 2007, 04:48 PM

well it figures - I played at Atlantic Lounge for a long time with no wins - I finally get something I can cash out and the darned casino folds. Just my luck!

**phpatty** · 26th September 2007, 10:13 PM

Originally Posted by debzy

well it figures - I played at Atlantic Lounge for a long time with no wins - I finally get something I can cash out and the darned casino folds. Just my luck!

Casino hasn't folded yet. It is still taking in money and running daily promotions. Customer support is still answering the phone. Talked to mary twice today to see if "TOM" could call me. Still no word from Jamie or whoever he is. Who knows, I am not giving up the fight just yet!

**debzy** · 26th September 2007, 10:20 PM

Okay well if you're still fighting, so am I!

**debzy** · 27th September 2007, 12:57 AM

Vixen on The Winning Streak forum just posted that the owners of Atlantic Lounge have abandoned the casino. Do we know this for sure?

debzy

**debzy** · 27th September 2007, 01:06 AM

Mary: Thanks for contacting us. What can I do for you?
Deborah: Hi Mary, I just read on a forum that the owners of Atlantic Lounge have abandoned the casino...that's not true, is it?
Mary: we have a delay with pay outs
Deborah: I understand that, but why are they saying that the casino has been abandoned?
Mary: and right now we aren't able to pay
Deborah: and how long do you think this will last?
Mary: at least 2 weeks
Deborah: but you think in 2 weeks it'll be resolved?
Mary: yes
Deborah: okay thank you very much for the info
Mary: You're welcome

**phpatty** · 27th September 2007, 01:44 AM

I just did a live chat with Mary as well.

Welcome and thanks for reaching us! An operator will be with you shortly. Feel free to browse our website for GREAT PROMOS & OFFERS! Thank you for waiting.
You are now chatting with Mary.
Mary: Thanks for contacting us. What can I do for you?
Patty: Word in the forums is that we may get paid in 2 weeks. Has Jamie been located? How would you know this information?Mary: I dont know
Mary: that is new to me
Patty: Well, the forum news actually came from you. You told someone that it would be 2 weeks. The chat was posted on the forum
Patty: Mary, is Tom ever going to call me?
Patty: Mary, are you still there?
Patty: Mary?????
Patty: I guess this is the latest tactic, just don't answer and hope we go away. I would like to see how patient you or Tom or anyone else would be if someone promised to pay you over $1000 and then got lost! Thank you for your time!

This is getting tiresome. I have exhausted all of my resourses. I have posted here and at other forums. I have contacted all of his payment processors. I have emailed abuse at Liveperson (The live chat brand) I have emailed jamie and Tom a kazillion times. I tried to email RTG, Trueearnings, and BlueStar Commerce and Jamies's other places of employment. I have left messages on Jamie's phone. And of course, contacted their crackerjack support team a bazillion times.
I just hate to see people get so ripped off. This casino is still 100% operational with daily promotion crawlers, and the ability to take in money.

Has anyone ever had any success when a casino goes so criminal in seeing justice?: