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Thread: What's going on at Atlantic Lounge?

  1. #51
    SlotsWizard is offline Dormant account
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    I wonder if "Jamie" tried to get into the server room without his ID and had an unfortunate run-in with the armed guards?

    Our servers are located in highly secured rooms under 24-hour armed surveillance, and can only be accessed by authorized government personnel and licensed staff members.

  2. #52
    phpatty is offline Full Member
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    Quote Originally Posted by SlotsWizard View Post
    I wonder if "Jamie" tried to get into the server room without his ID and had an unfortunate run-in with the armed guards?
    That is too funny! Even funnier as I have discovered that the "outstanding" customer support team consists of 5 people who answer emails and phone calls from their homes. When I spoke to Sarah, I heard a cat meowing. I asked he if her cat needed attention, and she said yes. When I spoke to Tom on Friday, his dog was barking. Also, an FYI to anyone trying to access this cracker jack support team. They do not respond prior to 9:00am EST. Must be tending to the cat and dog!

  3. #53
    phpatty is offline Full Member
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    Here is a transcript of my latest chat today with Sarah:
    Welcome and thanks for reaching us! An operator will be with you shortly. Feel free to browse our website for GREAT PROMOS & OFFERS! Thank you for waiting.
    You are now chatting with Mary.
    Mary: Hi there! How may I help you?
    patty: I am assuming that Jamie St John has been located as there is a crawler at the casino announcing the "Manic Monday" promotions which Tom Davis informed me on Friday that only Jamie could do. When can I expect my money?
    patty: Mary....are you still there?
    Mary: I dont know about pay outs please email Tom
    Mary: he is taking care of any related with withdrawals
    An unexpected error disconnected the chat session. Please contact us again if you still require assistance.

  4. #54
    winbig's Avatar
    winbig is offline mmmm, Foxy.
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    Quote Originally Posted by phpatty View Post
    An unexpected error disconnected the chat session. Please contact us again if you still require assistance.

    Unexpected error?

    A polite way of saying "The operator has closed the session because you're too nosy. Go away!"

    I really really hope you get your money...
    Operators: If you don't know what Transparency means, then here you go.....now how about practicing it?

    Transparency, as used in the humanities and in a social context more generally, implies openness, communication, and accountability. It is a metaphorical extension of the meaning a "transparent" object is one that can be seen through. ...

  5. #55
    phpatty is offline Full Member
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    I know all of these posts is looking like I have no life, but I really do get beyond upset when I am ripped off.

    The latest....I called Atlantic Lounge and of course spoke to Mary, as they only have 1 rep at a time to answer chats and phone calls. She acted as if she knew nothing of the entire Atlantic Lounge debachle until I refreshed her menory that we had spoken at least 5 times last week and did no less than 4 live chats. Her memory returned when I told her I had spoken to Tom on Fri. and he had called from a 404 area code, the same area code listed for RTG. She said that when Tom returns to the ofice, she would have him call me. Not holding my breath.

    I hope these posts are appropriate. I just feel that everyone should know the sequence of events with this casino as they unfold.

  6. #56
    debzy is offline Full Member
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    I certainly appreciate the updates - I guess I should attempt chat again as well - maybe if we bombard them, something will happen...but I'm not holding my breath either.

  7. #57
    debzy is offline Full Member
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    I can't even get them to approve my member verification forms...never mind withdraw my money. I've never seen a casino that would decline withdrawal requests if you didn't have paperwork on file. I know that some of them hold the withdrawal payment until they have the paperwork but this is a first for me. This is so tiresome - I'm almost tempted to forget the whole thing except that I know that's what they want us to do...

  8. #58
    winbig's Avatar
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    Quote Originally Posted by debzy View Post
    I've never seen a casino that would decline withdrawal requests if you didn't have paperwork on file.
    Sorry for the small derail but I just ran into this not long ago at an RTG casino. Somehow my WD was cancelled and put back into my account because they didn't have my documents...even though I was still in the process of sending them.

    Once I submitted my documents, I requested the WD again and it went through fine.
    Operators: If you don't know what Transparency means, then here you go.....now how about practicing it?

    Transparency, as used in the humanities and in a social context more generally, implies openness, communication, and accountability. It is a metaphorical extension of the meaning a "transparent" object is one that can be seen through. ...

  9. #59
    phpatty is offline Full Member
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    Deb....Please try chat again and try calling. They want us to get tired and forget they owe us money. I for one will attempt anything to not let this casino get away with this.

  10. #60
    debzy is offline Full Member
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    Quote Originally Posted by winbig View Post
    Sorry for the small derail but I just ran into this not long ago at an RTG casino. Somehow my WD was cancelled and put back into my account because they didn't have my documents...even though I was still in the process of sending them.

    Once I submitted my documents, I requested the WD again and it went through fine.
    I completely understand that they want to hold your withdrawal, but I bet once they got your documents it didn't take weeks to get them approved. I started sending my documents to them on August 29 - some of the emails didn't bounce back so I know they got them.

    By comparison, I won $200 at iNetBet last night and asked for a wire transfer at 11:00 pm my time - by 2:19 am my time, it was approved and processed. I just hate only having one or two casinos to play at, which was why I tried Atlantic Lounge.

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