What's going on at Atlantic Lounge?

**SlotsWizard** · 24th September 2007, 02:20 PM

I wonder if "Jamie" tried to get into the server room without his ID and had an unfortunate run-in with the armed guards?

Our servers are located in highly secured rooms under 24-hour armed surveillance, and can only be accessed by authorized government personnel and licensed staff members.

**phpatty** · 24th September 2007, 02:32 PM

Originally Posted by SlotsWizard

I wonder if "Jamie" tried to get into the server room without his ID and had an unfortunate run-in with the armed guards?

That is too funny! Even funnier as I have discovered that the "outstanding" customer support team consists of 5 people who answer emails and phone calls from their homes. When I spoke to Sarah, I heard a cat meowing. I asked he if her cat needed attention, and she said yes. When I spoke to Tom on Friday, his dog was barking. Also, an FYI to anyone trying to access this cracker jack support team. They do not respond prior to 9:00am EST. Must be tending to the cat and dog!

**phpatty** · 24th September 2007, 05:37 PM

Here is a transcript of my latest chat today with Sarah:
Welcome and thanks for reaching us! An operator will be with you shortly. Feel free to browse our website for GREAT PROMOS & OFFERS! Thank you for waiting.
You are now chatting with Mary.
Mary: Hi there! How may I help you?
patty: I am assuming that Jamie St John has been located as there is a crawler at the casino announcing the "Manic Monday" promotions which Tom Davis informed me on Friday that only Jamie could do. When can I expect my money?
patty: Mary....are you still there?
Mary: I dont know about pay outs please email Tom
Mary: he is taking care of any related with withdrawals
An unexpected error disconnected the chat session. Please contact us again if you still require assistance.

**winbig** · 24th September 2007, 05:49 PM

Originally Posted by phpatty

An unexpected error disconnected the chat session. Please contact us again if you still require assistance.

Unexpected error?

A polite way of saying "The operator has closed the session because you're too nosy. Go away!"

I really really hope you get your money...

**phpatty** · 24th September 2007, 06:05 PM

I know all of these posts is looking like I have no life, but I really do get beyond upset when I am ripped off.

The latest....I called Atlantic Lounge and of course spoke to Mary, as they only have 1 rep at a time to answer chats and phone calls. She acted as if she knew nothing of the entire Atlantic Lounge debachle until I refreshed her menory that we had spoken at least 5 times last week and did no less than 4 live chats. Her memory returned when I told her I had spoken to Tom on Fri. and he had called from a 404 area code, the same area code listed for RTG. She said that when Tom returns to the ofice, she would have him call me. Not holding my breath.

I hope these posts are appropriate. I just feel that everyone should know the sequence of events with this casino as they unfold.

**debzy** · 24th September 2007, 06:25 PM

I certainly appreciate the updates - I guess I should attempt chat again as well - maybe if we bombard them, something will happen...but I'm not holding my breath either.

**debzy** · 24th September 2007, 07:05 PM

I can't even get them to approve my member verification forms...never mind withdraw my money. I've never seen a casino that would decline withdrawal requests if you didn't have paperwork on file. I know that some of them hold the withdrawal payment until they have the paperwork but this is a first for me. This is so tiresome - I'm almost tempted to forget the whole thing except that I know that's what they want us to do...

**winbig** · 24th September 2007, 07:10 PM

Originally Posted by debzy

I've never seen a casino that would decline withdrawal requests if you didn't have paperwork on file.

Sorry for the small derail but I just ran into this not long ago at an RTG casino. Somehow my WD was cancelled and put back into my account because they didn't have my documents...even though I was still in the process of sending them.

Once I submitted my documents, I requested the WD again and it went through fine.

**phpatty** · 24th September 2007, 07:42 PM

Deb....Please try chat again and try calling. They want us to get tired and forget they owe us money. I for one will attempt anything to not let this casino get away with this.

**debzy** · 24th September 2007, 08:10 PM

Originally Posted by winbig

Sorry for the small derail but I just ran into this not long ago at an RTG casino. Somehow my WD was cancelled and put back into my account because they didn't have my documents...even though I was still in the process of sending them.

Once I submitted my documents, I requested the WD again and it went through fine.

I completely understand that they want to hold your withdrawal, but I bet once they got your documents it didn't take weeks to get them approved. I started sending my documents to them on August 29 - some of the emails didn't bounce back so I know they got them.

By comparison, I won $200 at iNetBet last night and asked for a wire transfer at 11:00 pm my time - by 2:19 am my time, it was approved and processed. I just hate only having one or two casinos to play at, which was why I tried Atlantic Lounge.