What's going on at Atlantic Lounge?

[debzy]

Yes I love the no response when they don't want to answer...they hope you just give up and go away, which is what we do...

[lojo]

Absolutley rogue to accept deposits without ability to pay out.

We need regulations and casinos need accountability... this borders on the criminal.

[Tbird393]

Another thing I find odd is if Tom Davis is the manager yet he works for this customer support center then how is he able to approve withdrawals? A few months ago I had a small withdrawal request in...$400....and I contacted customer support on how to withdraw it considering their options are limited for me in the US. I believe it was Steve who told me to send an email to Tom Davis and he would reply with instructions on how to withdraw my money. Well I waited for about 4 days and still hadnt heard a word. So I said to heck with it and played it....the very next morning I had an email from Tom asking for my verification documents. I shouldve took the hint then but I hadnt read anything on any forums about them so I thought they were ok.

[jetset]

Taking deposits when the operator knows there is insufficient cash available to pay everyone out in a timeous manner is to my mind blatantly fraudulent, but unfortunately it's happened before as operators pull the "rob Peter to pay Paul" stunt in the hopes of staying alive.

It never works - the situation just becomes more precarious as the occasional above average win helps keep them in the red until they finally collapse. When that happens, I wouldn't anticipate any help from RTG as the software provider - since moving to Costa Rica under allegedly new ownership, RTG's preparedness to get involved or even communicate has declined imo.

"Tom Davis" is probably just an alias, and the man is clearly not too professional in ignoring legitimate emails and effectively being a party to this fraudulent behaviour on players - outsourced support or not.

Continuing to take deposits under these circumstances doesn't say much for the integrity of either him or his Support company imo.

[winbig]

Originally Posted by jetset

Taking deposits when the operator knows there is insufficient cash available to pay everyone out in a timeous manner is to my mind blatantly fraudulent, but unfortunately it's happened before as operators pull the "rob Peter to pay Paul" stunt in the hopes of staying alive.

It never works - the situation just becomes more precarious as the occasional above average win helps keep them in the red until they finally collapse. When that happens, I wouldn't anticipate any help from RTG as the software provider - since moving to Costa Rica under allegedly new ownership, RTG's preparedness to get involved or even communicate has declined imo.

"Tom Davis" is probably just an alias, and the man is clearly not too professional in ignoring legitimate emails and effectively being a party to this fraudulent behaviour on players - outsourced support or not.

Continuing to take deposits under these circumstances doesn't say much for the integrity of either him or his Support company imo.

What country does he live in?

Probably one that wouldn't lift a hand to file fraud charges against him...

[bb28]

I always have been suspicious of them, the bonuses were just a little too good to be true. I used to play there before the big US crackdown but haven't played there since.......and I'm glad of that.

[evesorto]

I have tried to w/d winnings since Sept 6th.......to no avail.
I made over $300 purchases at the casino and finally had a little lucky run and now have $500 in my acct that I may never recieve.
I have affiliate Casino Crush looking into the matter.

eve

[phpatty]

Tom Davis did finally call me on Friday. Before I answered, I checked caller ID and thought it was my sister who lives in Atlanta GA, USA. Her area code is 404 as was this one. It was Tom Davis calling from a 404 area code. He sidestepped every issue. I was informed that Jamie lives in South Africa, and this support facility is in Costa Rica. No one can find Jamie, and (his exact words) he may be dead or kidnapped. I asked some relevant questions as to why are deposits still being accepted. Answer: They can not go directly into the casino to stop this under contract. Only Jamie can. Next question: Who does the crawlers annuncing the daily prmotions. He said Jamie or one of his "marketing people" There have been no crawlers for over a week with the exception of Weds. Sept. 18. Must be Jamie is still alive. I think Tom was getting tired of my persistance, so he suggested I send an email to RTG. He intimated that when there have been previous issues, RTG found the casino owners.

This is where it gets real interesting. I went to the RTG website and after much investigation, I found that the Corporate Offices are located in Atlanta GA area code 404. I did send them an email. Casinomeister is also a link on that site which you may want to get off of there. The email did not get bounced back.

I am now feeling like this is beyond criminal. What I would like everyone who sees this who has a payout pending with any RTG casino, to email RTG in Atlanta. Much can be done in numbers.

Oh yes, Tom also informed me that there were only 8 of us who are waiting for payouts. He also said that unbelievably, no one else has asked for a withdrawal since all of this started. He also said the another lady and myself were the only people being so impatient and persistant.

[debzy]

I don't think that waiting for over a month for a response to even one email is being impatient. I was told by Support to write to Tom Davis and he never bothered to answer. This whole thing about Jamie being dead or kidnapped is a crock - do they really expect us to believe this? It's not even my $300 at this point - it's the principle of the thing - the least they could do is tell us the truth. How do we write to RTG? I went to the web site and there's not much there.

[Pinababy69]

Originally Posted by phpatty

I found that the Corporate Offices are located in Atlanta GA area code 404.

Not anymore Patty. As far as I know, they have moved to Costa Rica..quite awhile back.

Regardless, this whole situation is a total disgrace to online gaming and yet another nail in RTG's coffin.