What's going on at Atlantic Lounge?

[Tbird393]

The more I read the more disappointed I get. I also have a withdrawal waiting to be processed and have even spoken with Jamie on the phone. That was 2 weeks ago. He made me a promise that I would be paid on the following Monday and of course nothing has happened. How can his customer support not know where he is? How are they getting paid?

[phpatty]

I waited for 1 hour and 15 minutes today for live chat, never to get a response. I then called into the casino, only to be told that Jamie is still not responding and there is no idea when he will return to take care of business.
This is not looking good, and I hope Atlantic Lounge gets Rogue status soon so this situaton can be avoided by future players.

[lojo]

They disabled my account a little while back with no explaination, asked me to contact CS, pbllt No thanx, they could have emailed me first... I never even used a bonus there

[winbig]

only to be told that the owner (JSJ) is out of the country, and no one has heard from him.

Maybe he traveled to the USA, and is locked up in a federal prison?


But seriously, I've NEVER heard of a casino where only the owner/manager can allow withdrawals. I think this is just a line of BS they're using to stall payments. Don't they have a banking department that should be in charge of WD's?

An excellent point about processing deposits. If they know for a fact that they can't pay anyone until the owner is located, then they should temporarily close up shop instead of pretending that it's business as usual, and hoping people don't win while he's gone. Is there no chain of command in place at this company?

[Casinomeister]

I emailed the casino a little while ago - anticipating a response. At least the emails aren't bouncing.

[phpatty]

I did just email Bryan the facts I found out today. The customer service for Atlantic Lounge is just a Customer Service center. They claim that Jamie St John is merely a client and oddly enough, he insisted on doing his own payouts. I believe this to be true, as I did recive 2 payouts in the past that were wired into my account. They came from his personal bank account. This is so crazy and frustrating. The customer service center told me today that they will negate his contract if they don't hear from him by months end. Tom Davis is considered the Casino manager, but he works for the customer service center. To date, Jamie is still missing in action.

[Casinomeister]

If you haven't PABd about this casino yet, please do. I'll collect them all and post them in the rogue section first thing in the morning.

[phpatty]

I did post a PAB on Monday. I also replied to bryan's email today with other relevant information. Thank you for any help. This is insane!

[Tbird393]

Well as frustrating as this has been its nice to know that I am not alone....you know what they say..strength in numbers! Ive never really had this sort of problem with a withdrawal before so its all new to me. I do have copies of live chat conversations and all of the emails that I received before Jamie supposedly disappeared. I just hope this gets settled soon....thanks for letting me gripe and all your help!!!

[silkprint]

Good luck all . What a crappy situation . I hope everyone stops depositing there until they get straightened out.