RIVERBELLE CASINO

[ONDDOLE]

i won amount of 8300GBP and requested a withdrawel. 48hrs elapsed and i see no payment i email them and then they reply they needed docs of my identity etc and card used to deposit. I promptly send in this info. they acknowledge reciept then request additional docs for they accepted my bank statement under name mr L C YONG however rejected my Passport which is LOK CHEE YONG passport details and bank statment details matched exactly what is entered. i used my english name for easier penunciation which is Vincent. I promptly send in docs of statements addressing me as vincent, which they requested. they approve this after another grueling 24hrs and a 24hr wait on review??LOL and then time elapsed asked for card details used to deposit. i sent it in they acknowledge it then they requested docs on previous cards used. i sent in letter of authorization of card owner coupled with bank letter stating the card has been lost(this was from a previous deposit.) they acknowledge and asked for 24 hrs to elapse before payment. I came back 24 hrs later they deny reciept of anything and then they said my docs they had approved and acknowledged to me over chat wasnt accepted but they kept me on for a week approving each doc i sent in i asked for chat logs for each time the rep confirmed reciept. and approval of docs. they refuse to send out my logs and now act like it never happened i did at least copy some transcripts which i have provided i also have confirmation of faxes sent to them and email reciept history. I thought this casino was a reputable one boy was i wrong and each time any docs was sent in it was sent to 4 differnt entries points 2 fax no.s and 2 email addys. as they kept denying reciept of recieving them but the only thing is they admit reciept of it if brought up to another chat support person in different scenario type way.
if you can access all chat for august you will be able to clearly see im given the run around and the lies that they come up with my passport was like the 1st thing i sent but then 7 days after chat said they never recieved it too bad i got a confirmation email from them regarding acknowledgemnt of recieving my passport LOL
ANY HELP PLEASE???????????
Vincent Loh

[Mousey]

Bryan (Casinomeister) has a good post summing up complaint options HERE

Good luck.

[jetset]

Riverbelle carries the eCOGRA-accredited seal.

Lodge an online complaint at www.ecogra.org.

[vinylweatherman]

This looks like yet more problems with lack of continuity within CS where an issue requires several communications which are dealt with by different personel. Using an "English" version of a name is not necessarily something that the industry is aware of, and may flag this as possible fraud, and hence the run-around. It is common for a casino to use such stalling tactics while they are looking into oddities with an account, and in this case they are asking for many more documents than would normally be needed.
The fact that GBP have been used only adds to their suspicions that something "funny" is going on.
Before a formal complaint through eCogra, it is worth contacting the BelleRock rep here first, to see if CS incompetence, rather than fraud concern, is at the root of this.

[ONDDOLE]

Originally Posted by vinylweatherman

This looks like yet more problems with lack of continuity within CS where an issue requires several communications which are dealt with by different personel. Using an "English" version of a name is not necessarily something that the industry is aware of, and may flag this as possible fraud, and hence the run-around. It is common for a casino to use such stalling tactics while they are looking into oddities with an account, and in this case they are asking for many more documents than would normally be needed.
The fact that GBP have been used only adds to their suspicions that something "funny" is going on.
Before a formal complaint through eCogra, it is worth contacting the BelleRock rep here first, to see if CS incompetence, rather than fraud concern, is at the root of this.

FRAUD CONCERNS?????what are you trying to imply here? what fraud concerns are therE when registered acc with riverbelle match exactly, with the only difference is 1st name entered??? DOB, address surname all match! sent in supporting letters, contracts addressing myself as Vincent too!

and the fact that GBP was used is because is there an AUD option? NO, and also the reason behind GBP is my prefered choice of currency is because GBP is worth 2.3x the AUD. so i figure pay a lil more but when i do win its worth more! say i dont hit a big win but only win a couple hundred in numbers on the software? so then itll be 2.3 times more to me once converted back to my currency AUD!!! IS THAT FRAUD??? MORE LIKE BRAINS MATE!!!

dont bother with CS what they say or promise never stick, even tele support is hopeless! no toll free in australia even though theres a no. listed it doesnt work! so had to call international rates.. was left waiting on hold for like 20mins whilst they check for my emails??? and then was promised that an operations rep will be calling as soon as this call is over..... wait wait... i decide to log onto online chat to see whats happening after an 1hr wait..oh sorry mr Loh but the rep that was going to call you has left for the day??? another rep will be in contact with in the next 2hrs....WTF??????????? i double checked with the rep online wether my docs have been recieved? no we havent recieved anything from you... WTH?? your tele support just confirmed reciept just 1hr ago?????
HOPELESS!!! UTTER HOPELESS!!!

[Simmo!]

OK I'm confused

YOSHII and ONDDOLE have an identical IP address from the same computer. Two posts crop up here today (http://www.casinomeister.com/forums/...ckykekeke.html being the other one). Both titles in Upper Case which is unsual too. In this post you refer to yourself as "LOK CHEE YONG" and "Vincent" and in the other post you're addressed as "Cuong Nguyen".

What's the story? I'm confused?

Cheers

Simmo!

[BingoT]

Originally Posted by Simmo!

OK I'm confused

YOSHII and ONDDOLE have an identical IP address from the same computer. Two posts crop up here today (http://www.casinomeister.com/forums/...ckykekeke.html being the other one). Both titles in Upper Case which is unsual too. In this post you refer to yourself as "LOK CHEE YONG" and "Vincent" and in the other post you're addressed as "Cuong Nguyen".

What's the story? I'm confused?

Cheers

Simmo!

Sounds like someone what's alot of Attention here.

[AudiManinBoro]

no wonder the bloody casinos confused

[Simmo!]

Just noticed he signs off as Vincent Loh Come in Ted...

[ThodorisK]

Sorry to say it, but I would never trust an online casino that much as to leave my balance reach that high. If I keep winning I will have withdrawals for every 400 pounds max. Unless of course if I were a high roller and the casino was seeing thousands coming and going regularly in my account.