TO DATE THIS HAS STILL NOT BEEN FINALIZED IT IS NOW THE 14 AUGUST!!!
........................................................................................................
ok this is rediculous? are you guys all partners in this or what? broken promises 2 weeks rara today is 3 july!!!!!!!! looks like even you guys they give the run around, how many times do you have to contact them before they answer you??? youve contacted them like 4 times now???
Hi,
I thought they had only 2 weeks to resolve the matter after your first initial inquiry which was on the 30th of April? It is now the end of May...
>From: "KGC Complaints" <kgc-complaints@mck.ca>
>To: "'Cuong Nguyen'" <yellowhead666@hotmail.com>
>Subject: RE: A Message from Action Online [5087-QROX-3715] [f431176d] Question Created
>Date: Thu, 24 May 2007 09:46:40 -0400
>
>Hello Cuong Nguyen,
>
>
>The Kahnawake Gaming Commission has been in communication with Action
>Online. We are currently awaiting details of your account. However, we
>will proceed with contacting the operator once again.
>
>Thank you for your patience.
>
>
>
>Regards,
>
>Kitty Zachary
>Administrative Support Clerk
>Kahnawake Gaming Commission
>kgc-complaints@mck.ca
>
>
>-----Original Message-----
>From: Cuong Nguyen [mailto:yellowhead666@hotmail.com]
>Sent: Thursday, May 24, 2007 4:53 AM
>To: billiejo.peterson@mck.ca
>Subject: RE: A Message from Action Online [5087-QROX-3715] [f431176d]
>Question Created
>
>hi,
>any update on my case?
>
>thank you
>
>
> >From: "Billie-Jo Peterson" <billiejo.peterson@mck.ca>
> >To: "'Cuong Nguyen'" <yellowhead666@hotmail.com>
> >Subject: RE: A Message from Action Online [5087-QROX-3715] [f431176d]
> >Question Created
> >Date: Mon, 14 May 2007 11:03:44 -0400
> >
> >Hello Cuong,
> >
> >
> >The Kahnawake Gaming Commission has been in communication with action
> >Online. We are currently awaiting details of your account. However, we
> >will proceed with contacting the operator once again.
> >
> >Thank you for your patience.
> >
> >
> >
> >Regards,
> >
> >Kitty Zachary
> >Administrative Support Clerk
> >Kahnawake Gaming Commission
> >kgc-complaints@mck.ca
> >
> >-----Original Message-----
> >From: Cuong Nguyen [mailto:yellowhead666@hotmail.com]
> >Sent: Sunday, May 13, 2007 1:35 AM
> >To: billiejo.peterson@mck.ca
> >Subject: RE: A Message from Action Online [5087-QROX-3715] [f431176d]
> >Question Created
> >
> >HI,
> >Thank you for your reply.
> >It has been 2 weeks now and still no word from Action Online..
> >
> >Thank you
> >
> >Cuong Nguyen
> >
> >
> > >From: "Billie-Jo Peterson" <billiejo.peterson@mck.ca>
> > >To: "'Cuong Nguyen'" <yellowhead666@hotmail.com>
> > >Subject: RE: A Message from Action Online [5087-QROX-3715] [f431176d]
> > >Question Created
> > >Date: Mon, 30 Apr 2007 09:02:01 -0400
> > >
> > >Hello Cuong Nguyen,
> > >
> > >The Kahnawake Gaming Commission ("KGC") has received your email and has
> > >proceeded with contacting Action Online.
> > >
> > >The KGC allows an operator a maximum of two (2) weeks to respond to any
> > >inquires /investigations we put forth.
> > >
> > >If your complaint with them has not been resolved within the two week
> >time
> > >limit, please get back to me so as I can look into the issue further. If
> > >your issue does get resolved before the two (2) week time limit please
> > >contact me so as I can close your file.
> > >
> > >
> > >
> > >Billie Jo Peterson
> > >Administrative Support Clerk
> > >Kahnawake Gaming Commission
> > >BillieJo.Peterson@mck.ca
> > >
> > >
> > >-----Original Message-----
> > >From: Cuong Nguyen [mailto:yellowhead666@hotmail.com]
> > >Sent: Saturday, April 28, 2007 1:20 AM
> > >To: kgc@mck.ca
> > >Subject: FW: A Message from Action Online [5087-QROX-3715] [f431176d]
> > >Question Created
> > >
> > >Dear Sir/madam,
> > >
> > >My name is cuong nguyen, and i am writing in regards to one of your
> > >licensed
> > >
> > >casino, Action Online Casino, I have been in contact with them once every
> > >second day from March 16 for approximately 30mins each time regarding
> > >unauthorised transactions from my Neteller account. Each and eveytime i
> >am
> > >promised this will be sorted within 24-48 hrs time. No call or email. I
> > >call
> > >
> > >them again they blame neteller for not replying as yet. I request that
> >they
> > >call immediately and i rewcieve a call back stating they have been in
> > >contact with neteller and now awaiting management meeting to return my
> > >funds. 24-48 hrs time same scenario..no call nor reply. I call up again
> > >same
> > >
> > >process again and again. It is now April 28th..still nothing! hence i
> >have
> > >no other choice but try to contact their licensing authority which i
> > >believe
> > >
> > >is yourselves to finalize this matter. The total transactions processed
> >by
> > >them is $1200 + 1 month and half of international calls from australia
> > >$600.
> > >
> > >I seek to be fully reimbursed these monies of $1800US equivalent to my
> >AUS
> > >dollar at time of transactions of March 16. below are the NTcodes from
> > >Neteller regarding the unauthorised transactions, accompanied with a
> >forced
> > >requested confirmation email from ActionOnline to prove the dates of
> >their
> > >nonsense!
> > >
> > >ActionOnline.com
> > >NT63682770
> > >NT63682716
> > >NT63682604
> > >NT63682500
> > >NT63681792
> > >NT63681712
> > >NT63681605
> > >NT63681501
> > >NT63681022
> > >NT63680847
> > >NT63680748
> > >NT63680446
> > >
> > >Please note their response can be forwarded to the NETELLER
> >Investigations
> > >department for further review.
> > >
> > >
> > >
> > > >From: "Customer Support" <support@actiononline.com>
> > > >To: yellowhead666@hotmail.com
> > > >Subject: A Message from Action Online [5087-QROX-3715] [f431176d]
> > >Question
> > > >Created
> > > >Date: Tue, 3 Apr 2007 12:43:17 -0400 (AST)
> > > >
> > > >==== Enter your reply ABOVE this line ====
> > > >Dear yellowhead666@hotmail.com,
> > > >
> > > >The following ticket has been created by a member of our staff for you
> > > >
> > > >Your question's details:
> > > >
> > > >============== Title: ==============
> > > >A Message from Action Online
> > > >
> > > >
> > > >============== Message: ==============
> > > >Dear Coung,
> > > >
> > > >Thank you for contacting Action Online. My name is Roy from Customer
> > > >Support.
> > > >
> > > >
> > > >As of our last conversation, please accept our apologies about the
> > > >transactions charged to your Neteller account. Coung, in order to
> >ensure
> > > >that
> > > >the right details will be given and to assist you better, it has been
> > > >forwarded to the relevant department. Rest assured that we are doing
> >our
> > > >best
> > > >to help you with your concerns and you will be informed about the
> >updates
> > > >accordingly.
> > > >
> > > >Again, our apologies for the delay and your patience and cooperation
> >will
> > > >be
> > > >highly appreciated.
> > > >
> > > >Have a great day!
> > > >
> > > >Should you have any questions or concerns, please do not hesitate to
> > > >contact
> > > >Action Online Support Team. We are available 24 Hours a day, 7 days a
> > >week.
> > > >
> > > >With Best Regards,
> > > >Roy P.
> > > >Action Online
> > > >
> > > >Email: Support@ActionOnline.com
> > > >Phone - International: + (63)2-756-7866
> > > >Phone - Toll Free: 1-866-847-4341
> > > >Fax - International: + (63)2-756-7867
> > > >Fax - Toll Free: 1-866-463-9280
> > > >
> > > >
> > > >
> > > >This communication contains information which is privileged and
> > > >confidential
> > > >and is exclusively intended only for the individual or entity named
> >above
> > > >(recipient(s)). If you are not the intended recipient(s) or the person
> > > >responsible for delivering it to the intended recipient(s), you are
> > >hereby
> > > >notified that any review, disclosure, dissemination, distribution or
> > > >reproduction of this communication message in any way or act is
> > >prohibited.
> > >
> > > >If
> > > >you receive this communication by mistake please notify the sender
> > > >immediately
> > > >and then destroy any copies of it. Please note that the sender monitors
> > > >e-mails sent or received. Thank you.
> > > >
> > > >
> > > >--
> > > >
> > > >
> > > >
> > > >
> > > >You can also reply to this email to add to your question.
> > > >
> > > >
> > > >
> > > >
> > > ><=== 5087-QROX-3715 ===>
> > > ><=== f431176d ===>
> > > >
> > >
> > >
> > >
> >
> >
> >
>
>
>
........................................................................................................
ok this is rediculous? are you guys all partners in this or what? broken promises 2 weeks rara today is 3 july!!!!!!!! looks like even you guys they give the run around, how many times do you have to contact them before they answer you??? youve contacted them like 4 times now???
Hi,
I thought they had only 2 weeks to resolve the matter after your first initial inquiry which was on the 30th of April? It is now the end of May...
>From: "KGC Complaints" <kgc-complaints@mck.ca>
>To: "'Cuong Nguyen'" <yellowhead666@hotmail.com>
>Subject: RE: A Message from Action Online [5087-QROX-3715] [f431176d] Question Created
>Date: Thu, 24 May 2007 09:46:40 -0400
>
>Hello Cuong Nguyen,
>
>
>The Kahnawake Gaming Commission has been in communication with Action
>Online. We are currently awaiting details of your account. However, we
>will proceed with contacting the operator once again.
>
>Thank you for your patience.
>
>
>
>Regards,
>
>Kitty Zachary
>Administrative Support Clerk
>Kahnawake Gaming Commission
>kgc-complaints@mck.ca
>
>
>-----Original Message-----
>From: Cuong Nguyen [mailto:yellowhead666@hotmail.com]
>Sent: Thursday, May 24, 2007 4:53 AM
>To: billiejo.peterson@mck.ca
>Subject: RE: A Message from Action Online [5087-QROX-3715] [f431176d]
>Question Created
>
>hi,
>any update on my case?
>
>thank you
>
>
> >From: "Billie-Jo Peterson" <billiejo.peterson@mck.ca>
> >To: "'Cuong Nguyen'" <yellowhead666@hotmail.com>
> >Subject: RE: A Message from Action Online [5087-QROX-3715] [f431176d]
> >Question Created
> >Date: Mon, 14 May 2007 11:03:44 -0400
> >
> >Hello Cuong,
> >
> >
> >The Kahnawake Gaming Commission has been in communication with action
> >Online. We are currently awaiting details of your account. However, we
> >will proceed with contacting the operator once again.
> >
> >Thank you for your patience.
> >
> >
> >
> >Regards,
> >
> >Kitty Zachary
> >Administrative Support Clerk
> >Kahnawake Gaming Commission
> >kgc-complaints@mck.ca
> >
> >-----Original Message-----
> >From: Cuong Nguyen [mailto:yellowhead666@hotmail.com]
> >Sent: Sunday, May 13, 2007 1:35 AM
> >To: billiejo.peterson@mck.ca
> >Subject: RE: A Message from Action Online [5087-QROX-3715] [f431176d]
> >Question Created
> >
> >HI,
> >Thank you for your reply.
> >It has been 2 weeks now and still no word from Action Online..
> >
> >Thank you
> >
> >Cuong Nguyen
> >
> >
> > >From: "Billie-Jo Peterson" <billiejo.peterson@mck.ca>
> > >To: "'Cuong Nguyen'" <yellowhead666@hotmail.com>
> > >Subject: RE: A Message from Action Online [5087-QROX-3715] [f431176d]
> > >Question Created
> > >Date: Mon, 30 Apr 2007 09:02:01 -0400
> > >
> > >Hello Cuong Nguyen,
> > >
> > >The Kahnawake Gaming Commission ("KGC") has received your email and has
> > >proceeded with contacting Action Online.
> > >
> > >The KGC allows an operator a maximum of two (2) weeks to respond to any
> > >inquires /investigations we put forth.
> > >
> > >If your complaint with them has not been resolved within the two week
> >time
> > >limit, please get back to me so as I can look into the issue further. If
> > >your issue does get resolved before the two (2) week time limit please
> > >contact me so as I can close your file.
> > >
> > >
> > >
> > >Billie Jo Peterson
> > >Administrative Support Clerk
> > >Kahnawake Gaming Commission
> > >BillieJo.Peterson@mck.ca
> > >
> > >
> > >-----Original Message-----
> > >From: Cuong Nguyen [mailto:yellowhead666@hotmail.com]
> > >Sent: Saturday, April 28, 2007 1:20 AM
> > >To: kgc@mck.ca
> > >Subject: FW: A Message from Action Online [5087-QROX-3715] [f431176d]
> > >Question Created
> > >
> > >Dear Sir/madam,
> > >
> > >My name is cuong nguyen, and i am writing in regards to one of your
> > >licensed
> > >
> > >casino, Action Online Casino, I have been in contact with them once every
> > >second day from March 16 for approximately 30mins each time regarding
> > >unauthorised transactions from my Neteller account. Each and eveytime i
> >am
> > >promised this will be sorted within 24-48 hrs time. No call or email. I
> > >call
> > >
> > >them again they blame neteller for not replying as yet. I request that
> >they
> > >call immediately and i rewcieve a call back stating they have been in
> > >contact with neteller and now awaiting management meeting to return my
> > >funds. 24-48 hrs time same scenario..no call nor reply. I call up again
> > >same
> > >
> > >process again and again. It is now April 28th..still nothing! hence i
> >have
> > >no other choice but try to contact their licensing authority which i
> > >believe
> > >
> > >is yourselves to finalize this matter. The total transactions processed
> >by
> > >them is $1200 + 1 month and half of international calls from australia
> > >$600.
> > >
> > >I seek to be fully reimbursed these monies of $1800US equivalent to my
> >AUS
> > >dollar at time of transactions of March 16. below are the NTcodes from
> > >Neteller regarding the unauthorised transactions, accompanied with a
> >forced
> > >requested confirmation email from ActionOnline to prove the dates of
> >their
> > >nonsense!
> > >
> > >ActionOnline.com
> > >NT63682770
> > >NT63682716
> > >NT63682604
> > >NT63682500
> > >NT63681792
> > >NT63681712
> > >NT63681605
> > >NT63681501
> > >NT63681022
> > >NT63680847
> > >NT63680748
> > >NT63680446
> > >
> > >Please note their response can be forwarded to the NETELLER
> >Investigations
> > >department for further review.
> > >
> > >
> > >
> > > >From: "Customer Support" <support@actiononline.com>
> > > >To: yellowhead666@hotmail.com
> > > >Subject: A Message from Action Online [5087-QROX-3715] [f431176d]
> > >Question
> > > >Created
> > > >Date: Tue, 3 Apr 2007 12:43:17 -0400 (AST)
> > > >
> > > >==== Enter your reply ABOVE this line ====
> > > >Dear yellowhead666@hotmail.com,
> > > >
> > > >The following ticket has been created by a member of our staff for you
> > > >
> > > >Your question's details:
> > > >
> > > >============== Title: ==============
> > > >A Message from Action Online
> > > >
> > > >
> > > >============== Message: ==============
> > > >Dear Coung,
> > > >
> > > >Thank you for contacting Action Online. My name is Roy from Customer
> > > >Support.
> > > >
> > > >
> > > >As of our last conversation, please accept our apologies about the
> > > >transactions charged to your Neteller account. Coung, in order to
> >ensure
> > > >that
> > > >the right details will be given and to assist you better, it has been
> > > >forwarded to the relevant department. Rest assured that we are doing
> >our
> > > >best
> > > >to help you with your concerns and you will be informed about the
> >updates
> > > >accordingly.
> > > >
> > > >Again, our apologies for the delay and your patience and cooperation
> >will
> > > >be
> > > >highly appreciated.
> > > >
> > > >Have a great day!
> > > >
> > > >Should you have any questions or concerns, please do not hesitate to
> > > >contact
> > > >Action Online Support Team. We are available 24 Hours a day, 7 days a
> > >week.
> > > >
> > > >With Best Regards,
> > > >Roy P.
> > > >Action Online
> > > >
> > > >Email: Support@ActionOnline.com
> > > >Phone - International: + (63)2-756-7866
> > > >Phone - Toll Free: 1-866-847-4341
> > > >Fax - International: + (63)2-756-7867
> > > >Fax - Toll Free: 1-866-463-9280
> > > >
> > > >
You do not have permission to view link
Log in or register now.
> > > >
> > > >This communication contains information which is privileged and
> > > >confidential
> > > >and is exclusively intended only for the individual or entity named
> >above
> > > >(recipient(s)). If you are not the intended recipient(s) or the person
> > > >responsible for delivering it to the intended recipient(s), you are
> > >hereby
> > > >notified that any review, disclosure, dissemination, distribution or
> > > >reproduction of this communication message in any way or act is
> > >prohibited.
> > >
> > > >If
> > > >you receive this communication by mistake please notify the sender
> > > >immediately
> > > >and then destroy any copies of it. Please note that the sender monitors
> > > >e-mails sent or received. Thank you.
> > > >
> > > >
> > > >--
> > > >
> > > >
> > > >
> > > >
> > > >You can also reply to this email to add to your question.
> > > >
> > > >
> > > >
> > > >
> > > ><=== 5087-QROX-3715 ===>
> > > ><=== f431176d ===>
> > > >
> > >
> > >
> > >
> >
> >
> >
>
>
>