GoldenArchCasino - Has this happened to anyone else?

[skrewedagain]

I'm extremely frustrated! My husband opened up an account with Golden Arch Casino a few months back, but never made a deposit with them, so he never played there except with the $10 they credited to his account. I signed up with them 3 days ago, for the FIRST time EVER... I got below my credit line, so I of course have to pay now... but what really irritates me is that I went on there yesterday morning and it said that my account was on hold. OKAY NOW, WTF? I talked to a couple of different people on the phone and on the online live support. They were waiting for supervisors to show up to see what the problem was. Well finally someone got a hold of me later in the afternoon to tell me that security had decided to close my account because I had multiple accounts???? WHAT??? How can that happen? Two accounts per household is allowed, but they said my husband had multiple accounts, and I did as well. YEAH OK THEN! I'm NOT a happy camper and I emailed them later on in the evening and demanded to know when these supposed multiple accounts were made. Of course, no response as of yet. I really thought this casino had great customer service, however I think it's rotten to get your account closed for not doing anything wrong. Ok, had to blow off steam.

~Jen

[winbig]

Two accounts per household is allowed

???

I've never even heard of this at any casino.....

I'd be wary....

How can they offer a credit line to every single customer that "walks through the door"? How would they plan on collecting this money once people start ignoring these "Bills"?

And on top of that, when did mcdonalds open a casino?

[cynthial]

They are the newest name in the rogue pit, if you had done your crossword puzzle you would have known this.

[vinylweatherman]

If you got below the credit line, consider yourself lucky, and DON'T PAY!!

It's a scam, winners are not paid (so far), and this "credit line" is a device to get access to bank details, which they will use to "deposit" the credit line into your account and you will believe it to be "free money".

[skrewedagain]

They are the newest name in the rogue pit, if you had done your crossword puzzle you would have known this.

Ha! yeah... I should have done my homework first. The way it works for me is... I get screwed, get pi$$ed, then do my homework. I've got things backwards apparently. So, now that they DO have my bank information, I'll probably need to close the old account and open up a new one. I don't know, it's not like I gave them authorization to take money out again, but... I'm sure it wouldn't stop them from trying. Dang greedy people.

[cyrus7b]

Hi,
I am the operations manager at GoldenArchCasino, please allow me 24 hours in order to look into the issue. I will get back to you by e-mail as well as in this forum in order to solve the problem.
Regarding the rogue list: I have already contacted Bryan to clearify this subject and I am sure that we also resolve this very soon.

Sorry for the inconvenience.

Bernard

[mysticjoz]

I myself had "found" Golden Arch Casino... before I found casinomeister! This was well over a year ago!
The next thing I knew I was sent a "Golden Arch Casino" credit card! (yeah.. believe it)... I played a little bit, but the biggest problem I found was they did NOT let me know when they were applying THAT card to my account!!
So, when I thought I was playing off the same credits I won... I was indeed (I guess) playing off the "credit card" ,... They called my home.. said I had to pay my "credit card" .. etc.. So be very careful!!
No I did not pay them as I never authorized using this "card"... nor did I ever ask for thier "card"..
I also am locked out (a good thing I think)... and a few months back I recieved another "credit card" from them.. this one included thier "Bingo" site!

Just wanted to put in my two cents... I personally don't believe in a "Casino" extending "credit" and then not informing you or asking authorization to use that "Credit Card"!! Just another con... IMHO.

[skrewedagain]

Hi,
I am the operations manager at GoldenArchCasino, please allow me 24 hours in order to look into the issue. I will get back to you by e-mail as well as in this forum in order to solve the problem.
Regarding the rogue list: I have already contacted Bryan to clearify this subject and I am sure that we also resolve this very soon.

Sorry for the inconvenience.

Bernard

Hmmm, Ok.... I hope it is resolved because I didn't deserve to be blocked out since I did nothing wrong. Thanks for replying though.

~Jen

[cyrus7b]

Me again,
I just took the suspension off both your and your husband's account. I apologize for the hoop you had to jump through, a customer support clerk was a litte to hasty on pushing that "suspend account" button.
Your husband did open two accounts, one a little while ago, but it clearly indicates that he didn't do it purposely. Therefore the CS rep wasn't entirely wrong, but he should have had looked into it a littler better.

Regards

Bernard

[skrewedagain]

Thank you for looking into the situation. I'm sure if my husband opened up two accounts, he certainly didn't do it on purpose, considering he never plays on there anyway. I appreciate you resolving this matter promptly!

Thank you!

~Jen