Vegas24 cashout problems

[morty]

Hi Uungy

maybe I was not clear in my previous posts. Jolub contacted player support through live chat. He answered the questions that they asked him to verify. They then send an email to the players email address with the pin#. The player support (as explained to me)does not have access to players pin #'s. It is automatically generated through email. In some cases, the manager of player support can access this information, but as a rule, they do not have access to it.

player support was unaware that the player did not receive the pin#. Jolub, did not recontact them to advise them, he was still waiting. Jolubs email provider for whatever reason, did not let the email get through, to his inbox. Therefore no one knew this was a problem until Jolob complained to Baechips who then advised me. I then immediately contacted the player, sent him his new pin# at 9:42am (pst). Now this player is again saying he has not received his pin # so I have resent this to him at 2:17 (pst). Using the reply button. Just to make sure this issue gets resolved and he can withdraw.

I hope this was explained more clearly.

Thanks
morty

[morty]

I am really not even sure why this player complains about not receiving a pin # when he replied to my previous email which had the pin # 4 lines down. He replied to my email which was sent earlier this morning:


My request is still the same. I never got an email with my pin which I was
promised. Please send me a
pin.

-----Original Message-----
From: Manager [mailto:manager@casinospot.com]
Sent: Thursday, November 01, 2007 12:24 PM
To: j** D*****
Subject: Re: Casinospot Withdrawal Issues?

Hi J****

I just talked to the manager of player support, she gave me this #*****4

I am hoping this is the newest one and not the one that was first
dispatched.

Thanks
morty

This player seems to have an axe to grind with other sites, and feels the need to implicate casinospot, into the mix. I would appreciate any reference in regards to casinospot be removed from this negative posting section.

Thanks
Morty

[baechips]

Originally Posted by jolub

I just got banned from two forums by the same person, Baechips, who is the moderator of Chipstalkers and the owner of PokerPlayerUS for posting negaitive comments about Vegas24 and CasinoeSpot. I was trying to warn players not to make a deposit with them. Apparently, he's in bed with them.

I was new to on-line poker and I trusted him and I made deposits at the "old" G2G, PokerEon, and Jon Wood gaming all of which have stolen my deposits and are not answering my emails. Baechips didn't bother to help me get my money back from any of these sites. When he posted Vegas24's banners I warned him about their history of pay out problems. He is now promoting CasinoSpot and Vegas24 both of which are Igaming sites. Igaming is Futurebet in disguise.

To all the members of CasinoMeister's I apologize in advance as this post may prove to be rather lengthy....

Jolub...

You know very well that I have busted my can to assist you in your 'issues' in the past. I have went to site owners and requested that they expedite your cashouts on more than onre occasion yet you come to my forums and make slanderous posts about some of the sites I am affiliated with, you attempt to lump every Futurebet/Igaming site into one opwner and know very well as, I have told you, that these sites are owned by seperate companies or individuals! You title a post "To the Owners of Vegas 24 and CasinoSpot" and have no issues with them but choose to lump them into the old g2g, JonWoodGaming, PokerEon, etc... Here is the post:

author=jolub link=1193859467/0#0 date=1193859467]I have been ripped off by the owners of these two sites at other sites which they own. I was stupid enough to follow the recommendations of another forum and make deposits. Here's where I've lost money at Futurebet / Igaming sites.

The "old" G2G
PokerEon
USDbet
Jon Wood Gaming

I also have money at Lucky Hog which I'll never see.

Now then, let us address these 'issues'

1. Old G2G.... I went to the owner of the new G2GPoker and told them of your problem. They (G2GPoker) COMPED your account for what you lost at the G2GBet site.

2. PokerEon, I emailed my contact in your behalf. Here is a copy of the email I sent:

Hi Ben,

Thanks for the update. Do you think you all could send him a check? I had another site on FB do that for one of my players, sure made them happy.


Bruce
--------------------------------------------------------------------------------

> Date: Mon, 1 Oct 2007 08:04:19 +0000
> From: Ben@xxxxx-xxxxxx.xxx
> To: baechips@xxxxxxxxxxxx.xxx
> Subject: Re: Player help please
>
> Hi Bruce,
> I am aware of problems we are having in the past few weeks with our
> software. First let me assure you that your player will recieve his
> full withdrawal. We are changing our software and hopefully by next
> week it will be running again without any problems. Sorry for the
> inconvenience and this matter will be taken care of as soon as
> possible. Thanks in advance for your patience.
> Ben
>
> Quoting xxxxx xxxxxx <baechips@xxxxxxxx.net>:
>
> > Hi Ben, Hope this message finds you well. I have a member who
> > signed up under me that is getting the old Futurebet runaround on
> > his withdrawal, he requested it on 8/26/07 +/- and has yet to
> > receive it. Yes he is a US resident... his name is Jim xxxxx, email
> > xxxxxxxx@xxxxxxxxxxxx.xxx, screen name is more than likely jolub or
> > a slight variation. Would you be so kind as to look into this and
> > see if we can get his cash out expedited? Thanks in advance.
> >
> > Best Regards,

3. USDBet I am not an affiliate of the site nor did I promote it.

4. JonWood Gaming, I sent emails in your behalf, and talked to Mr Wood on MSN and told you at a pokertable (it was a freeroll you played at pokernordica on September 29, 2007) in front of a table full of players, that I was speaking with Jon Wood and he asked me to tell you to send him an email. If you are hell bent on slandering my name I can get the other players at that table to validate my claim!

Here is one of the emails in which we (you and I) interacted:

Let me know if you do get paid, he owes me over $200 from 2 months back. Have you seen a JonWood Banner on any of my sites? I don't think so. Wish you luck my friend. I can't get him to answer my Instant messenges or email.

Bruce

--------------------------------------------------------------------------------
From: xxxxxxx@xxxxxxxxxxxx.com
To: baechips@xxxxxxxxxxxx.xxx
Subject: FW: My withdrawal
Date: Wed, 26 Sep 2007 23:34:56 -0400


I don’t think I’m going to have problems here but it would seem I have them everywhere. I did get my Bodog check as promised and on time.



From: xxx xxxxxx [mailto: xxxxxxx@xxxxxxxxxxxx.com]
Sent: Wednesday, September 26, 2007 11:33 PM
To: 'jon@jonwoodgaming.com'
Subject: My withdrawal



I requested a withdrawal on September 5, 2007. The cashier indicated it would be three weeks. That’s today and the money is not in my checking account. Please help me out as you posted at SBR.



I just received this post from a friend. We are currently processing all withdrawals at Jon Wood Gaming. Please email me at xxx@xxxxxxxxxxxxx.com . I guarantee all cashouts and if you hear of someone having issues contact me as I want my players to be paid. We are not a scam book. We are a poker room that offers this to its clients. Please contact me asap so I can resolve this for you.

Jon Wood

And... is this what you would consider not helping a member? Yet you make a post at the forum that TheNutz won't pay out, but you got your cash!:

On 9/4/07 3:02 PM, "Jim xxxxx" < xxxxxxx@xxxxxxxxxxxx.xxx> wrote:

I check will be just fine. When, what date, do you think I will get it?


From: TheNutz Support [mailto:support@thenutz.com]
Sent: Tuesday, September 04, 2007 4:45 PM
To: xxx xxxxxx
Subject: Re: Second request - Status of my withdrawal

Hello Jim,
If you need the money to be transferred to EwalletExpress, this is out of our hands. All our cashouts are processed by a third party that is currently slow on US cashouts. We can process the cashout from our company, but can only send this payment in the form of a check.

Please advise on how you would like to proceed. Thanks.

TheNutz Support
http://www.thenutz.com/help/
1-800-601-8969





On 9/3/07 10:28 PM, "Jim DeCook" < xxxxxxx@xxxxxxxxxxxx.xxx> wrote:
Thank you for getting back with me. I requested a withdrawal using EwalletExpress. Please deposit the money there.


From: TheNutz Support [mailto:support@thenutz.com]
Sent: Monday, September 03, 2007 11:58 PM
To: xxx xxxxxx
Subject: Re: Second request - Status of my withdrawal

Hey Jim,
Sorry for the delay, as the support team was on a holiday this weekend. About your withdrawal, we are experiencing a delay on US cashouts after the new laws. We understand you are eager to have this solved, as you should be. We will send the check tomorrow for $28.80 as per your cashout.

We apologize for the delay and any inconvenience this may cause you. Good luck at the tables.

Cheers,
TheNutz Support
http://www.thenutz.com/help/
1-800-601-8969





On 9/2/07 10:03 PM, "xxxxx xxxx" < xxxxxxx@xxxxxxxxxxxx.xxx> wrote:
What is the status of my withdrawal? It has been a week and you have not answered my email. This is my second request.

From: xxxxxxxxxx [mailto: xxxxxxx@xxxxxxxxxxxx.xxx]
Sent: Friday, August 31, 2007 6:50 PM
To: 'support@theNutz.com'
Subject: Status of my withdrawal

What is the status of my withdrawal? I “requested” a withdrawal 8/27/07 using EwalletExpress. Your stated policy is from 24-48 hours which means I should have gotten my withdrawal by now. I just checked my EwalletExpress account and you have not made a deposited into my account.

Yet even though you received your check months ago, you still felt compelled to post this at Chipstalkers yesterday (10/31/07):

Good luck getting your deposit and winning out. TheNutz doesn't believe in making any payouts.

A post you made at Chipstalkers yesterday, and my reply:

AND IF MY MEMORY SERVES ME THE NEW OWNERS COMPED YOUR ACCOUNT AT THE NEW SITE!!

So you come to the forums and post that you can not get your cash outs and conveniently leave out the fact that you did get payments and comps from sites? You limp every site on a network together and act as though one person owns every site on the network. Get your facts straight and be wary of who you are slandering. I as stated above busted my tail to help you and you pay me back by filling MY boards up with posts that are half truths. How can you come in here and post that I did nothing for you?

In closing Jolub, you came to me for help with CasinoSpot this week. And like the idiot I am helped you again.

This is the first email we swapped, I went to live chat myself and asked them if they can issue you a pin since you had not deposited and responded as such:

Jim,

If you go to the site, click the "cashier" tab, then click deposit assistance it will show the live chat icon, click it, and request a pin. The will ask you a few security questions and then issue your pin. No deposit is needed.


Bruce


--------------------------------------------------------------------------------

From: xxxxxx@xxxxxxxxxxxx.com
To: baechips@xxxxxxxxxxxx.xxx
Subject: FW: FW: My withdrawal
Date: Fri, 26 Oct 2007 14:28:14 -0400



I don’t have a very good record for making withdrawals at the sites I downloaded from Chipstalkers. So far the only one I got paid at is Thenutz and that was only after you contacted them. Besides Jon Wood Gaming, $154.00 deposit, I also got stuck at PokerEon which never has answered any of my emails and I’ve given up any hope of getting my deposit and winnings from the “old” G2G. It also looks like a screwing is coming up from Casinoespot, Igaming which is really Futurebet in disguise, as you need a pin to make a withdrawal. The only way you get a pin is by making a deposit which isn’t going to happen. How about some help getting my money out of there? They can keep their “free” $10.00. By the way Casinospot is not answering any of my emails. Casinospot also has the same icon as USDbet another site that’s stuck me for $80.00.

Then this morning I get another email regarding CasinoSpot and immediately went to my contact and told him of the situation and you received an email from Morty within one hour! This is the e-mail from today:

From: xxxxxxx@xxxxxxxxxxxx.xxx
To: baechips@xxxxxxxxxxxx.xxx
Subject: Casinospot withdrawal
Date: Thu, 1 Nov 2007 01:11:20 -0400


I’m still waiting for CasinoSpot’s email. Casinospot’s live chat is the same as their email, no answer. That’s what I expected from a Futurebet / Igaming site. And you wonder why I get mad. I’ll tell you why if you don’t already know, PokerEon, Jon Wood, Casinospot, and G2G. If you wouldn’t have helped me TheNutz would have screwed me too. These are all sites that you recommended and you made money off my deposits and now you won’t help me get my money back. Now you’re recommending two more rip off sites. Vegas24 has a long history of withdrawal problems. Don’t you care if the members of your forums get screwed? Today’s posts weren’t aimed at you. They were meant to stop others from getting screwed over the way I’ve been screwed over. I never said who recommended these no withdrawal sites but we both know it was you. How can you continue to push these sites? Doesn’t it bother you when your forum members lose their deposits or is it just “business.” Are my lost deposits just “business?” I once considered you a close poker friend. I was willing to share my life’s story with you. Bruce, I was touched when you offered to pay my way into the Deathmatch. Why didn’t I take it? Because I don’t take advantage of friends, that’s why. I use to play in some of your games just to support you and help get them off the ground. I posted in your forums to help you get them going. Now, I feel like I was taken for a fool.

How about you taking money from your affiliate accounts and paying me my deposits back? It was your advice I was following when I made the deposits. I’m talking about $250.00 plus dollars. This may be a small sum to you but it’s not to me.

KingJolub: I would like to get a pin for casinospot

You are now speaking with Gerard of Player-Support.

KingJolub: I would like to get a pin for casinospot

Gerard: Hello KingJolub. You have reached Player Support.

Gerard: You mean for the cashout?

KingJolub: yes, please

Gerard: May I have your username please?

KingJolub: You are looking at it

Gerard: You will need to answer 3 questions due to security reasons before I can provide you the pin number?

KingJolub: sounds fair

KingJolub: go ahead. ask away

Gerard: Password Question: xxxxxx

KingJolub: xxxxxxx

Gerard: Phone Number

KingJolub: xxxxxxx

Gerard: Postal/Zip Code

KingJolub: xxxxx

Gerard: Is this your correct e-mail xxxxxx@xxxxxxxxxxxx.com ?

KingJolub: yes, you can email it there

Gerard: Your pin number has been sent to your e-mail address ,this is for your own referrence : xxxxxx

Gerard: Is there anything else I can assist you with?

KingJolub: yes, can you tell me if I'll be able to make a withdrawal?

Gerard: You will need to proceed for withdrawal first,if you have not met the withdrawal requirements you will receive an e-mail from the cashier department on how much you need to rollover in order to make a successfuly withdrawal.

KingJolub: thank you I'm signing off

Gerard: If your withdrawal has not been decline,your withdrawal will be successful

And here is the email you got from CasinoSpot this morning:

Hello James,

I have just been in contact with Bruce xxxxxx and he has forwarded me
an email in regards to an issue you have with withdrawing money from
Casinospot.com?

I have read the email and am not sure what you are talking about? First
you have never deposited at casinospot.com, we gave you $10.00 real
money to try our site in a promotion we ran many months ago. I have
reviewed your chat with player support and it would appear that an email
had been dispatched to you with a new pin #. If you did not receive
this pin # directly into your inbox, check your "junk" box as some email
providers do not allow emails from gaming addresses.

Casinospot.com has no relation with the other companies that you mention
in your email, and we have absolutely NO cashout issues. Our players
are all paid within 24-48 hours, period. We take care of our customers
and our affiliates in a very professional and timely manner.

If there is an issue with ANY part of casinospot.com please contact me
immediately so that I may deal with it directly.

Thank you,
Morty

I have never promoted LuckyHog nor do I intend to. So maybe you can slander the affiliate that told you to download and sign up there.


As far as me "being in bed" with Vegas24 and CasinoSpot...

I own two websites and am an administrator at Chipstalkers (not Moderator) I am an affiliate with Vegas24 and have had zero issues with anyone not being able to make a withdrawal that is under me.

As for CasinoSpot, we are building a business and yes I am the affiliate manager there, I do not deny that fact. And you not only had not made a deposit there but you never attempted to make a withdrawal as of today, so how can you honestly say you can not cash out? If you would initiate a withdrawal you would see that you do get your funds as per our terms of service. We have never had nor will we every allow any player not to receive their due proceeds in a timely manner.

I truly feel I went above and beyond what any other affiliate or webmaster would do for you.


I am DONE!

Thank you members of this great forum for your time.

Bruce
aka baechips

[lojo]

Well, Jolub it looks like you got banned for being a rogue player to me, not for expressing yourself, but for not telling the truth... hmm...

[pompeyrayuk]

Hi all
I just wanna say that I have only known Bruce a month or so and in that time he has always bent over backwards so to speak to help A) his forum members and B) his affiliate players.
He has been instrumental in helping me build up my forum and for this I thank him profusily.
I have had no real dealings with Jolub but I must agree that it seem he has been banned for being a pain in the proverbial backside. I know that it takes a hell of a pain for Bruce to ban. Trust me when I say this as I have been that pain a few times.
Some of you know me and some know off me and you all know that I say it as I see it.

[kempe]

@empire i don't believe the start paying again:



me: pending withdrawal....

You are now speaking with Jason. of Player-Support.

Jason.: Hello me. You have reached Player Support. How may I assist you?

Jason.: May I have your username please?

me: username

me: waiting since 1 july!

me: 2000$$$$$$!!!!!!

me: this casino is a complete scam

Jason.: Just a moment while I locate your account.

me: i suspect your answer wil be this: "accounts department is still working on it"

me: what is the last time someone got paid at this casino?

Jason.: Unfortunately, there are delays at the moment with the approval of withdrawals. We are working on eliminating these delays and improving upon our turn-around time and we thank you very much for your patience and understanding.

Jason.: The procedure will be the same as with your previous payment. Once a withdrawal is approved, you will be receiving an automated email notification to the address on your account.

me: 1 july, 2 november... 3 months waiting time

me: never heard of that

me: i will check again monday to see how progress is cominh

Jason.: Should we receive any updates regarding your withdrawal before it is approved, we will be notifying you immediately. Thank-you for your patience and please feel free to contact us at any time.

me: looks like a copy & paste of a default message you give to anybody

me: you still have people depositing?

me: because you probably should warn them that payments take months...

me: i think it would be fair to tell them that upfront...

Jason.: ok, i will forward your comments.

me: thanks

me: bye and see you on monday

[tristan727]

To keep this on topic (not sure what the last few posts are about - Empire isn't Vegas24, far as I know) - would much appreciate if anyone can post any recent (November) succesful withdrawals from them here - as I have a large cashout pending, and still have faith currently that they will be able to rise above Futurebet's problems. They certainly do seem a much bigger op than some of the one's I've been hearing about closing their doors. Ie. I understand you can buy a license & the software from futurebet for as low as $25k - Vegas24 is a 'platinum sponsor' of an English Premiership football team (Birmingham) -there's a lot, lot more money involved than $25k when you're such a sponsor.

[ugaboga]

Futurebet is Futurebet... doesn't matter who the sub-licensee sponsors.

Bill Dozer rates them as D-

http://www.sportsbookreview.com/SR.aspx?S=Vegas24

[tristan727]

Oh Really? So why when I read SBR I read about an operation being bought out, another one closing down but honouring balances etc. Don't sound the same to me there.

I'm no casino industry expert, but my understanding of it is people & companies buy or license this futurebet model - and is down to each individual operation as to whether they wish to, or can, carry on & honour obligations. Some places might be run by multi-millionaire's with some integrity - others might be run by skint, dodgy carribean sun-worshippers - who knows.

[ugaboga]

Futurebet is a cheap option for entering the online gaming industry. If these people were serious, they would certainly be able to fork out more then the 25k required for the Futurebet sub-license.

It also differs as per their agreement with Futurebet, as far as I know, most Futurebet sub-licensees do not handle payouts to customers, instead Futurebet do.

Futurebet handle all transactions with their payment processor, they then send a cheque with 30-75% of the profit to the licensee at the end of the month. It is the responsibility of Futurebet to handle all cashouts.

Please read the following example: http://www.sportsbookreview.com/News...+pay+scam.aspx

And to quote:

We had a few big winners. One player won $10K in one month and a few others in the low thousands. We had not been in communication much with FutureBet but we wanted to make sure they were going to pay the big winner his $10K. Because we were negative that month, they said no. If they really had 70 sites all making over $25K a month, I wouldn’t think this float would be a big deal for them, but the partnership was new so went ahead and paid the guy out of our own bank account.

and:

When pressed, FutureBet blamed one of their payment processors for not paying them. We were then forced to pay big winners out of our own bank account, for fear of pissing them off. We were simply digging a bigger and bigger hole for ourselves.

Fast forward to 2006, we stopped paying the winners out of our own pocket by this time, as FutureBet was rarely paying us.