Acropolis Casino is not available

[mafaldina]

Acropolis Casino and its website is not available for few days. I wrote more emails to the support, but did not get any reply.

[mafaldina]

The support is also not available. I sent emails, but they are bouncing back. I have their number, soon I'll try it, but I do not think so it will work.
I also wrote to Playtech, but until this time no reply.

[Pinababy69]

Hi Mafaldina, I'm sorry that no one has replied to you before. I have absolutely no idea what is going on with Acropolis Casino, but your situation brings to mind a similar incident involving another Playtech casino awhile back. That one was Action Online. People were having the same problems, no live chat, emails bouncing, etc. Here is the link in case you care to read it:

http://www.casinomeister.com/forums/...=Action+Online

I see that you also posted at WOL, I sincerely hope that someone can help you find out what is going on with this casino. And I also hope it is not the same situation as above.

If you haven't done so already, you should Pitch A Bitch with Bryan, so that he is at least aware of the problem. Once he has the info, he can make some inquiries and hopefully get to the bottom of this. I don't think he gets a chance to read every thread unless it is specifically brought to his attention, so you need to do this.

Do you have money in there? Have you attempted to withdraw? And have you tried the phone number as yet to see if it is working? Please let us know. I hope this isn't another case of a Playtech gone belly up with no warning to players. Best of luck to you.

[mafaldina]

Once I had a similar problem at Acropolis I posted a message here. It was maybe 2 years ago. At this time the casino was available, but they did not pay, they put back to the casino account the requested withdrawals. The support was not available. I do not remember how, but maybe after 1-2 weeks everything became OK again.
Thanks for the idea, I'll definetly Pitch A Bitch.
I wrote to Playtech about it, but they did not reply. I do not understand why they do not look after this problem.
I have more thousands dollars there. I did not request withdrawal from them, but of course if the casino will be back again I'll do it immediately.
Today I'll try their number, but I do not think so it will work. I also want to try to call Leisure & Gaming plc their owner company.

[mafaldina]

Nothing happened, the site, casino, support are still not available. I wrote to Playtech, they also did not reply. I do not understand why do they offer player inquiry if they do not reply? This is way how they treat the customer.

[Pinababy69]

Mafaldina, did you Pitch a Bitch as I suggested? No one can help you if you they don't know who you are, and don't have the information necessary to look into the matter further. I sympathize with your situation, but posting a daily update isn't going to help you. Use the PaB function and get the ball rolling. I also would like to know what is going on, but I don't have an account there with money in it..so I have no beef.

[Pinababy69]

Hi Mafaldina, and Jonny if you find your way down here. Here is the link for you to PaB. I would strongly suggest doing so.

http://www.casinomeister.com/problems.php

[ocf]

I phoned and talked with the customer support today. Though I too have not been able to access the Acropolis website for a few days, I was told by the rep that they had no problem accessing the site and also that the casino software and servers had no problem at their side.

So I guess this is some kind of technical problem like server connection or DNS settings. I hope this will be rectified soon. But it's funny the casino did not recognize this problem there.

[mafaldina]

Yes, I did Pitch a bitch. And I am continously writing emails and will try the phone support again.

[mafaldina]

The casino is back.