Capital Casino - Locked account!

**pommac** · 15th May 2007, 05:14 PM

In mars this year I signed up and claimed the welcome bonus at Capital Casino, with the intention of entering an honest casino. I played some video poker and were lucky enough to turn my �50-deposit into more than �900. Then I played some other games with no intention of cashing out my money for a while.
Then one day maybe a week after my deposit I couldn't logon to my account anymore, it was LOCKED. Of course I sent emails to the support who at last told me it was because of I'd abused a bonus offer! I was chocked and sent them a reply asking "Is getting lucky and win some money equal to bonus abuse?". I didn't get any answer, tried again, didn't get any answer....

It seems like capital casino has stolen my money that I won in an honest way.
I'm about to loose faith in online gambling, the odds are so much worse if you can't be sure of get the money you deserve when you once in a while win some. Isn't the House Edge enough for the casinos!?

I just want to know if anyone have had the same experience or if you have any idea of what I could do to get MY money back?

//Pommac

**silkprint** · 16th May 2007, 02:51 AM

Did you call them and talk to a manager?

**kakata** · 16th May 2007, 02:59 AM

We dont need a manager when we deposit, do we?
Cmon guys, wake up, its happening all over and every place.........those few,
actually' "very few" 'who do pay withouth incident............do pay cause is very "rare" they do. Just my modest opinion.

**Centre-Wise** · 16th May 2007, 07:31 AM

I would be hesitant to presume anything at this stage.

Was Video poker an allowed game towards wagering as most casinos disallow them (thanks to the bonus dbl up feature).

You really need to get some clarification from the Casino as to how you can be considered a bonus abuser and what terms did you break that would merit 1, having your account closed, 2, confiscate your balance or winnings?

Make sure you speak to someone within management or within fraud/risk.

All i can say its extremely important these days that you check carefully the terms and conditions of any site that you sign up with, as often mistakes can be avoided.

**footdr** · 16th May 2007, 07:52 AM

Normally video poker does not count toward playthrough but I don't think it is disallowed, it just doesn't count toward the playthrough on the bonus and deposit.

Since you have not made a withdrawal yet, they should let you complete the playthrough on your deposit and bonus.

I WISH PEOPLE WOULD UNDERSTAND THAT THEY SHOULD ONLY PLAY SLOTS AND KENO UNTIL THEY MEET THE PLAYTHROUGH!

I have personally never had the kind of problems posted here because I normally play slots only until wagering is met.

CHECK THE FINE PRINT AND IN THE FUTURE ASK BEFORE YOU START PLAYING

**pangloss** · 16th May 2007, 08:27 AM

This casino is managed by Fortune Lounge so consequently the circumstances behind the theft of this players deposit and winnings have been well documented on this Forum.

I might add the situation remains (obviously) unresolved with players such as the OP putting funds at risk unwittingly. There is an absolute (and lawful) obligation on affiliates to act responsibly as a matter of urgency and remove all links leading to these self confessed cyber pirates.

eCogra might want to hurry up and exercise a similar responsibility.

...

**Casinomeister** · 16th May 2007, 08:56 AM

I have your PAB and have made several requests for information on your behalf. I'll see if I can squeeze the info out of them today.

**Casinomeister** · 16th May 2007, 09:02 AM

Just a quick update. This is one of the FL complaints that - like Pangloss stated - is well documented here. I think I had a total of 17 complaints submitted, all but this one was resolved so far. Seven complaints were fraudulent; the other players were paid.

Pommac - I hope you're not one of the fraudsters, and you're merely a dolphin caught in the tuna net.

**GrandMaster** · 16th May 2007, 09:17 AM

Originally Posted by footdr

Normally video poker does not count toward playthrough but I don't think it is disallowed, it just doesn't count toward the playthrough on the bonus and deposit.

Since you have not made a withdrawal yet, they should let you complete the playthrough on your deposit and bonus.

I WISH PEOPLE WOULD UNDERSTAND THAT THEY SHOULD ONLY PLAY SLOTS AND KENO UNTIL THEY MEET THE PLAYTHROUGH!

I have personally never had the kind of problems posted here because I normally play slots only until wagering is met.

CHECK THE FINE PRINT AND IN THE FUTURE ASK BEFORE YOU START PLAYING

Why should he only play slots and keno? It is a standard EZ-Bonus with all games counting towards the WR. The T&C even includes an example of using roulette to clear the bonus.

**cyprean** · 16th May 2007, 12:16 PM

Originally Posted by pangloss

This casino is managed by Fortune Lounge so consequently the circumstances behind the theft of this players deposit and winnings have been well documented on this Forum.

I might add the situation remains (obviously) unresolved with players such as the OP putting funds at risk unwittingly. There is an absolute (and lawful) obligation on affiliates to act responsibly as a matter of urgency and remove all links leading to these self confessed cyber pirates.

eCogra might want to hurry up and exercise a similar responsibility.

...

I agree with your post.

Fortune Lounge locks & steals first. Then they possibly investigates a case if a player PaBs. I think that is not acceptable.

And yes, Capital Casino has the EZ Bonus system and you can play any games and they ALL count towards the WR althought not 100%.