Locked Account at Royal Vegas & Vegas Towers

[vincenski]

Please PAB. Then we will learn a little more about the gravity of these lockdowns. Especially when they took 200 from your cash balance. Please file eCogra complaint also.

Okay I will PAB when I'm at home this afternoon Thanks.

[GForceT1]

well I heard of some other guy they will void his withdrawal of 290€ and return his deposit of 60€. So appearantly they are not returning anything to someplayers, whilst others get their deposit back.
I'll ask that player to post here so we can get a better view of what's going on here.

[GForceT1]

Ok, I got the details about the person who got his money back. (money is returned to neteller and received)

In total he had 3 accounts at the fortunelounge group.
He never before made a withdrawal. This was the 2nd casino he deposited. On 1 he made an account but hasn't played there for real money yet.
He wanted to win some of his earlier money back so made a couple of big bets and was lucky. Then he tried to withdraw 290€. So this was his 1st withdrawal EVER at fortunelounge. (lost deposit at an other casino of FL). Terms and conditions were respected, no fraud committed (unless you call making big bets 'fraud' )

He then received this email:"
"Hi XXXXX,


* * * * BONUS FORFEITED * * * *


This e-mail is in reference to your recent cashin of €290 on your Desert Dollar account number XXXXXXXXXX.


Please be aware that all Fortune Lounge bonuses are allotted to players in good faith, in order to enrich their gaming experience, and not to be abused for profit. Unfortunately, your recent withdrawal request of €290 included a bonus amount that you already received via our promotional offers.


We sincerely regret that as a result of this recent activity, we have had no choice but to forfeit your bonus and the winnings derived from it. However, we have refunded your original purchase amount. If you are unclear as to why you have forfeited your bonus please refer to our terms and conditions for more details regarding promotional abuse.


Should you require additional information regarding the play-through requirements on bonuses, please go here: http://www.5and4.net/page8/default.asp?btag= FL_Direct#tnc


Alternatively, you can call us on one of the toll free numbers below or email us at:

support@casinodesk.com


Regards,


Jaco
ECash Operations
_____________________________________________

Toll Free Tel:

USA: 1-866-745-2415
Portugal: 800-827-002
Canada: 1-800-766-3571
Hong Kong: 800-901-014
Australia: 1-800-706-903
Italy: 800-782-446
United Kingdom: 0-800-056-9578
Singapore: 800-270-0005
Germany: 0-800-180-0948
France: 0-800-918-780
Malaysia: 1-800-805-933
Taiwan: 801-279-906
Thailand: 1-800-271-1802
Israel: 1-800-945-1602"

So you can't make a profit of a bonus because that is abuse. It is only good so you can see thunderstruck rolling a few times longer before it eats your money.

Anyway, about PAB, He is afraid in the future he might run into some problems for a bigger amount of money and don't want to hear "yes, sorry but you already did PAB". Can he PAB in the future when he does it now?


Strange things are happening there...... and it's not even RTG

[Casinomeister]

...Anyway, about PAB, He is afraid in the future he might run into some problems for a bigger amount of money and don't want to hear "yes, sorry but you already did PAB". Can he PAB in the future when he does it now?

The rules for submitting complaints are clearly stated here:
http://www.casinomeister.com/problems.php

[Vesuvio]

Please be aware that all Fortune Lounge bonuses are allotted to players in good faith, in order to enrich their gaming experience, and not to be abused for profit.

That's a quote and a half. Somehow the "take our bonuses for an enriched losing experience" message seems to have got lost along the way to the promotion department, who simplified it to "£100 free!"

It's mind boggling that a casino group that's been around for years suddenly seems to be coming round to the realisation that bonuses might give the player an edge (doh!). Attracting customers costs money - and shock, horror (!), not all the customers you attract with an offer will be the ones you want.

[cyprean]

Anyway, about PAB, He is afraid in the future he might run into some problems for a bigger amount of money and don't want to hear "yes, sorry but you already did PAB". Can he PAB in the future when he does it now?

Just PAB. It's worth it. We will know how many players have been screwed.

Please be aware that all Fortune Lounge bonuses are allotted to players in good faith, in order to enrich their gaming experience, and not to be abused for profit.

That's a quote and a half. Somehow the "take our bonuses for an enriched losing experience" message seems to have got lost along the way to the promotion department, who simplified it to "£100 free!"

It's mind boggling that a casino group that's been around for years suddenly seems to be coming round to the realisation that bonuses might give the player an edge (doh!). Attracting customers costs money - and shock, horror (!), not all the customers you attract with an offer will be the ones you want.

You're absolutely right. Bonuses are promoted very aggressively, do this and get this free. They work well, and help the casino to get players to try their software. Many times the player ends up coming back and depositing more and thus being a 'good customer'. The casinos could do other kind of marketing, but I guess the bonuses are a very effective to attract players' interest and get them in effectively. If a reputable casino offers these kind of bonuses they should keep their end of the deal. A LOSE-LOSE situation where by losing you and by winning you still lose is an absolute NO-NO.

[Tagdog]

That's a quote and a half. Somehow the "take our bonuses for an enriched losing experience" message seems to have got lost along the way to the promotion department, who simplified it to "£100 free!"

It's mind boggling that a casino group that's been around for years suddenly seems to be coming round to the realisation that bonuses might give the player an edge (doh!). Attracting customers costs money - and shock, horror (!), not all the customers you attract with an offer will be the ones you want.

Online casinos are mind boggling, they seem to think they have a devine right to make a profit no matter how badly they run their business.

It's almost unreal that they pretend to have moral issues with players playing bonuses with a mathematical edge in their favour to make money.

Guess how your casino works Fortune Lounge - you use a mathematical edge in your favour to beat people who don't care / are daft enough to think they can beat it.

You complain about advantage players making minimum wagers to not risk too much money - well unless you remove all your table limits so that a lucky millionaire has the chance of busting your whole operation with one bet you're doing the same thing.

If you market your bonuses properly then you'll have no problems. You're mistakes lead to players making money, get over it, pay everyone owed money and market your business better.

[Holmer]

I am also experiencing this problem with the 7 Sultans casino. I won 426.5 EUR last Thursday, and all I got at my NETeller was the initioal deposit of 20 EUR...

Here's the story:

I immediately sent a mail regarding the incorrect withdrawal. The response:

I have reviewed your account and have noted that you have not met the wagering requirements on this bonus and therefore we have returned the $20 for the purchase you have made and the remaining $406-50 has been confiscated as you have not met the wagering requirements.

As stated in the terms and conditions these bonuses will then be lost as you have made a withdrawal to early.

As I was sure I had met the wagering I went on by asking how much I actually DID wager, and what the requirements was. The response:

The wagering requirement on the bonus that you have received is bonus x 30, $193.50 X 30 = $5805.

And in the next mail:

The total amount wagered before you made the withdrawal comes to €5920.50.

This made me confused since 5920.5 is more than enough for wagerng, so I replied asking what was going on. The respnose was surprising. Now they stoped claiming I wasn't finished with wagering, and instead they said I had played in ways which was against the terms & conditions. The response:

I have checked with the security company and have been informed that the bonus has been removed due to the fact that there were discrepancies found on your account in regards with the Terms and Conditions of the promotion. The casino then has the right to take back the bonus and give back your purchase of $20.

I replied by asking in what ways I was playing against their t&c. The response came directly from the floor-manager:

Hi Anton

My name is Codie and I am the Floor Manager at the Fortune Lounge.

The decision to lock your account was taken of as a result of bonus abuse. We have reviewed your accounts and found the following.

You registered the account on the 8th of March 2007 and made the minimum required purchase of €20 to receive the bonus transfer amount of €193.50. With these funds you placed a single bet off €210 on Baccarat, where after you moved to Black Jack and French Roulette. A withdrawal was made on the same date to the value of €450

The status of the account will not be reconsidered as playing 11609 number of hands on red at $1 a bet in a roulette game is highly unnatural and improbable for any bona fide player with intent to play with us in future. Similarly, placing all your money on one single bet is also highly unlikely for any serious gambler.

You have displayed the same behavior as several other players and it is amazingly co-incidental that ALL of you had the same game pattern. Was this perhaps posted on some forum or did you hear about this from someone else? A syndicate maybe ? In the event that you did pick up.

Regards

Codie

Floor Manager

I replied asking why they didn't state that this way of playing was illegal in their t&c. The response:

Hi Anton



It is not stated in our Terms and Conditions as we do not have an issue with players playing these games. You were clearly using these games to abuse our bonuses and we have the full right to disallow you to play on our casinos.



As stated previously we will not reconsider the decision taken. Only your initial purchase of €20 will be refunded to your Neteller account.



Regards


Codie


Floor Manager

So basically I've been directly lied to twice, and still don't have my money... I just reported to eCOGRA, and I am about to PAB this one...

[Gaahl]

Man, after reading this I am glad I have only played 32RED the last few months... Seems like the only site out there that don't try to stiff you on every occasion they get..


Good luck to everyone involved.

[winbig]

Similarly, placing all your money on one single bet is also highly unlikely for any serious gambler.

If you ask me, that is the EXACT definition of a gambler

I've been gambling for over 14 years, and I can't count the number of times I have placed all of my money on a single hand of blackjack - online OR off.

Seriously though,

If FL will not pay these players their winnings, they need to be taken back off the accredited list.

If they want to lock said accounts AFTER paying, then fine.