Locked Account at Royal Vegas & Vegas Towers

[cbe2869]

Originally Posted by Casinomeister

Sorry guy, I thought that this was you at 2+2:
http://forumserver.twoplustwo.com/sh...0&fpart=1&vc=1
Although I whored these 5 months ago and withdrew immediately and never played there again they decided to lock my accounts...So glad I left no money there but hope others that whored them cash out fast before they get locked.

I guess I was wrong, right? Sorry.


Thank you. That is what I was trying to get at earlier. I am a stickler when it comes to dealing with casino complaints, and following the rules that are required reading in order for you to join this forum.

I am not player bashing; I am doing my job as administrator. When it comes to making serious complaints or allegations - ignoring the policies of this forum and the rules for submitting complaints will only worsen the situation for everyone involved.

No that was not me. If I were going to whore something I wouldn't post online bragging about it. Never really understood what people got out of doing that.

Sorry for not following the rules. I feel like I did what I thought was right but in the wrong way. I will make sure not to do that again in the future.

[cbe2869]

As I said in an earlier post I liked playing in your poker room and would have or might continue to do so. I am a very casual casino player but I am a degenerate poker player. I would have made you dollars in the poker room if not the casino in the long run.

A situation like this though makes me concerned about the safety of my money even in the poker room. With today's gambling climate my chief concern is the safety of my money. There are tons of microgaming skins I could play at so I will play where I feel the most comfortable. Up until now I felt as though Royal Vegas/PokerTime was one of the oldest and most respectable Prima sites. Now though there is some doubt in my mind. I will play where I am treated the best and feel my money is safest plain and simple. I don't want to have to worry about trying to login and my account is frozen with part of my bankroll in it. If I wanted to throw my bankroll away I would just stick it in a Future Bet skin.

As far as I know all the accounts frozen were casino and not poker accounts but with you operating both there is still somewhat of a concern in my mind. It's not out of the realm of possibility for an operator to think poker players are abusing them. Just look at the situation going on now with the microgaming poker skin nordic bet. You are not affiliated with that situation at all but the players there think the operator is screwing them and vice versa.

Make your legitimate players feel safe and in the long run you will reap the rewards.

[maaritk]

I am having problems at Fortune Lounge as well. I sent a private message to the Casino Representative 'Fortunelounge' here. He wrote me back quickly and told me that they had banned a lot of players on friday - and if my account showed any signs of abuse then I would banned too.

I deposited yesterday 150 € @ 7sultans. I was lucky at first, but then very unlucky! While playing, after about 30 minutes the connection dropped. I reconnected only to find out that my account was locked. I start to get worried as I had over €1100 in my account..

Then I received an e-mail from Fortune Lounge that they had made an investigation and chosen to lock me and snatch my winnings! I was wondering how 'thorough' this investigation was? What was the reasoning behind this lock out? I think I did not break any of their rules. I played slots and roulette. I dont think they would refund my losses if I had lost.

This is my first time I have ever played at a Fortune Lounge casino, and I thought Microgaming casinos should be reliable. I made some research prior depositing. I was apparently dead wrong! I just lost over €1100. I hope these issues are solved somehow!

One thing is sure, I am never going to deposit at a Fortune Lounge casino ever again!

[Casinomeister]

Originally Posted by maaritk

I am having problems at Fortune Lounge as well. I sent a private message to the affiliate manager here. He wrote me back quickly and told me that they had banned a lot of players on friday - and if my account showed any signs of abuse then I would banned too.

FortuneLonge is not the aff manager. He's the VP of operations. I guess you meant him. (the aff manager is Fortune)

Please PAB. If anybody wants me to check into this personally you must first PAB. So far I have none - zilch.

[maaritk]

Originally Posted by Casinomeister

FortuneLonge is not the aff manager. He's the VP of operations. I guess you meant him. (the aff manager is Fortune)

Please PAB. If anybody wants me to check into this personally you must first PAB. So far I have none - zilch.

Thanks! I contacted you and PAB.

[Vesuvio]

Originally Posted by fortunelounge

Although Fortune Lounge has always, in the past, been more tolerant towards bonus abusers, unfortunately we cannot continue to do so under current conditions.

You don't really mean "bonus abusers" - you mean people who take you up on your offers, meet the terms and withdraw. Perfectly understandable that you don't like winners, but you set the terms of your offers.

Originally Posted by fortunelounge

After a thorough investigation, we found that our bonuses were being grossly abused, predominantly, on Vegas Palms and Desert Dollar, leading to some severe losses for the casinos. This abuse was being committed by well organized syndicates and individuals and, to my knowledge, no "innocent" player's account was locked.

"Well organized syndicates" generally means no more than people reading the same forums and trying the same offers. It's just the same if someone posts about a casino with great new slots on here and a few dozen choose to play there after reading it - except of course you welcome those players with open arms.

As a general comment, it's hard to see how no "innocent" players would be affected - what you call bonus abuse is really no different to the pattern of play you'd find naturally from an even moderately clued-up player trying out various casinos.

Originally Posted by fortunelounge

In the process we locked accounts of players who have abused us and have never returned to the casinos after cashing in and in other cases we locked accounts of players who have pending cash-ins. These cash-ins will not be paid in terms of our Terms and Conditions.

Locking accounts of players you don't care to have at your casinos is fine - refusing to pay cash-ins after players met your terms is fraud. (Falling back on your "we can do whatever we like" term is the sure sign of a rogue - and if it became the rule it would fully justify all of the US government's actions with regard to the industry)

Originally Posted by fortunelounge

The industry has always been plagued by bonus abuse (and a lot of it was our own doing)...

That's something of an understatement. If you offer bonuses players will take you up on them and try to win. It's a game as you try to make the players take you up on them and lose, but the players certainly aren't abusing the casinos any more than you're abusing them.

In practical terms, if instead of altering your bonuses or finding a new business model you decide simply to steal money when players win your reputation will be in tatters. You'll drive business away and deserve everything you get.

[Tagdog]

Hi I played at Royal Vegas Casino and Platimum play in June last year. I took the signup bonuses and lost on both accounts despite playing in a profitable way. As I am clearly a bonus abuser would fortune lounge comsider locking my accounts and refunding my deposits please.

[Casinomeister]

It may be more than just bonus "abuse". Some casinos consider player fraud (shared accounts, bogus player info, etc.) as bonus "abuse". I'm trying to get beyond the semantics and find out exactly what happened. I've been told that player fraud is involved - but I'm making an educated guess that not all these accounts are connected with fraudulent activity.

So far only one player has submitted a complaint through me. I'm waiting for a possible 4000 more

[fortunelounge]

Originally Posted by maaritk

I am having problems at Fortune Lounge as well. I sent a private message to the Casino Representative 'Fortunelounge' here. He wrote me back quickly and told me that they had banned a lot of players on friday - and if my account showed any signs of abuse then I would banned too.

I deposited yesterday 150 € @ 7sultans. I was lucky at first, but then very unlucky! While playing, after about 30 minutes the connection dropped. I reconnected only to find out that my account was locked. I start to get worried as I had over €1100 in my account..

Then I received an e-mail from Fortune Lounge that they had made an investigation and chosen to lock me and snatch my winnings! I was wondering how 'thorough' this investigation was? What was the reasoning behind this lock out? I think I did not break any of their rules. I played slots and roulette. I dont think they would refund my losses if I had lost.

This is my first time I have ever played at a Fortune Lounge casino, and I thought Microgaming casinos should be reliable. I made some research prior depositing. I was apparently dead wrong! I just lost over €1100. I hope these issues are solved somehow!

One thing is sure, I am never going to deposit at a Fortune Lounge casino ever again!

Although I did promise in the PM that I will get back to you, now that this is a posting I might as well answer here.

Apart from abusing our bonus, your account is linked through identifiers to several other players who have displayed exactly the same pattern.

The amount you stated that you had "lost" is incorrect and we have arranged for your purchase of €150 to be refunded.

VP Operations
Fortune Lounge

[BJD]

Originally Posted by BJD

Not sure if PM is a good idea. I sent their rep a PM back on December 7th and it is still showing as unread.

An update: Today I received a PM from their VP Operations referencing my post and advising me that he has been unable to open my PM from back in December. He asked me to contact him directly via email.

Hopefully his or her involvement will facilitate my PAB from December 14th that is still pending being completed.