Locked Account at Royal Vegas & Vegas Towers

[cash4andy]

Originally Posted by jerrylee

cbe2869 on the other hand said he doesn't want his account(s) opened, that's after he was asked to verify his IDs, so that tells me a) he has something to hide, .

If they locked my accounts and I didnt have any money in them then I wouldn't want them reopened either. Looking around other forums these mass lockouts have happened to numerous people, it reminds me very much of mini vegas' behaviour a few months ago, probably a huge overraction to fraudsters affecting many people.

[tesla]

I guess it's not really surprising for them to do this, as "whoring" has definitely become a lot more serious(more people are setting up real businesses revolving around this), and they want to stop this, but these casinos really need to figure out a better way to stop these fraud rings. The whole clearplay bonus thing has really screwed things up in terms of bonus abusing.

[BJD]

Originally Posted by Casinomeister

Their casino rep is here on a daily basis. Have you PMd him? If not, why not?

Not sure if PM is a good idea. I sent their rep a PM back on December 7th and it is still showing as unread.

[cyprean]

Originally Posted by BJD

Not sure if PM is a good idea. I sent their rep a PM back on December 7th and it is still showing as unread.

I would like the Casino group's Rep commenting this issue here. Apparently they haven't replied to players' enquiries about the bannings. If innocent players were banned then how could they even get anything solved if the group does not even answer to their mails.

This 'suspicious activity' line is unclear and needs to be defined better.

[cbe2869]

Originally Posted by jerrylee

cbe2869, are you Rusty's brother? Your last statement is bar none the most ridiculous accusation I've read here in a while. Accounts ARE closed for a reason and it's usually because of cheaters like you who want to sweep issues under the rug and just blast casino groups in public forums, because they feel like it, not because they have a legit claim.

Right. I guess all the people reporting accounts closed here and on 2+2 are just me and my gnome accounts. Let me give you a clue. I seriously doubt hardly anyone if anyone at all who received these emails actually committed any kind of fraud or actual suspicious activity other than perhaps profiting from a bonus.

[fortunelounge]

Although Fortune Lounge has always, in the past, been more tolerant towards bonus abusers, unfortunately we cannot continue to do so under current conditions.

After a thorough investigation, we found that our bonuses were being grossly abused, predominantly, on Vegas Palms and Desert Dollar, leading to some severe losses for the casinos. This abuse was being committed by well organized syndicates and individuals and, to my knowledge, no "innocent" player's account was locked.

In the process we locked accounts of players who have abused us and have never returned to the casinos after cashing in and in other cases we locked accounts of players who have pending cash-ins. These cash-ins will not be paid in terms of our Terms and Conditions.

The mail sent to players who were affected is a standard mail and should not have been sent. We apologize for that and an explanatory mail will be sent to all these players today.

The industry has always been plagued by bonus abuse (and a lot of it was our own doing) but this situation cannot continue while operators are trying to survive in a new world and you can expect to see more operators clamping down on bonus abuse in future.

VP Operations
Fortune Lounge

[cbe2869]

Originally Posted by jerrylee

WLVRYN, I'll give you credit for at least imagining why the account could be locked-for bonus whoring.

cbe2869 on the other hand said he doesn't want his account(s) opened, that's after he was asked to verify his IDs, so that tells me a) he has something to hide, b) is just on a mission to tarnish the casino reputation by posting here. It's unethical to come on a forum and make a blanket statement that suddenly a lot of accounts are being closed for no reason, so the casino is therefore wrong.

Most if not all the online casinos have terms which state management can lock, suspend or ban accounts at any time, even without reason or notification. Sounds harsh, but sometimes quick decisive action is needed to stamp out bonus hunters, fraudsters (payment methods, etc) and otherwise shady players.

You're a genius. Yeah I've really got something to hide. First off they didn't ask for ID. They said they might request it. Why would I have any reason to care or send them an ID (If I haven't all ready. Can't remember whether I did when I actually played there or not.) when I don't have a dime in there. Hold on Mr. Casino let me send you an ID so you can maybe reopen my account so I can cash out my balance of zero. I hope you don't believe I would actually want my account reopened so I can deposit there again when there are dozens of other Microgaming casinos out there I could choose to play at that actually wouldn't close my account for no reason. Geez, you must walk around with a big giant L on your forehead.

So I guess that if I don't have anything to hide I must just be trying to tarnish their reputation. Here's a clue! They are doing a fine job of that on their own. Who wants to take a wild guess if that casino rep who is on here every day has responded to the PM I sent him or replied in this thread. I'll give you three guesses to the answer and you will probably need all three. Meanwhile more people on this thread and the one at 2+2 are reporting having their accounts closed and some of them actually have money there. Is there really something wrong with not wanting to see people who actually have money there get screwed?

I'm sorry. They just responded as I was typing this. Hope it's good.

[Casinomeister]

Originally Posted by cbe2869

...Why do you automatically assume i have "whored" them? I have not done anything fraudulent in any way. I don't have an army of garden gnomes with accounts there or anything of that nature...

Sorry guy, I thought that this was you at 2+2:
http://forumserver.twoplustwo.com/sh...0&fpart=1&vc=1
Although I whored these 5 months ago and withdrew immediately and never played there again they decided to lock my accounts...So glad I left no money there but hope others that whored them cash out fast before they get locked.

I guess I was wrong, right? Sorry.

Originally Posted by vinylweatherman

...While this has happened to players who have cashed out ages ago, and not played since, making a proper PAB, following the rules, will at least force FL to investigate the handling of this affair, and justify their actions. This will lead to the player community being able to see whether FL are considered to have handled the situation well, or to have made a complete "balls-up" of it...

Thank you. That is what I was trying to get at earlier. I am a stickler when it comes to dealing with casino complaints, and following the rules that are required reading in order for you to join this forum.

I am not player bashing; I am doing my job as administrator. When it comes to making serious complaints or allegations - ignoring the policies of this forum and the rules for submitting complaints will only worsen the situation for everyone involved.

[fortunelounge]

Originally Posted by cbe2869

So I guess that if I don't have anything to hide I must just be trying to tarnish their reputation. Here's a clue! They are doing a fine job of that on their own. Who wants to take a wild guess if that casino rep who is on here every day has responded to the PM I sent him or replied in this thread. I'll give you three guesses to the answer and you will probably need all three.

I'm sorry. They just responded as I was typing this. Hope it's good.

Although I though that I did respond to your PM, I realize I did not (only responded to the others) as yours only said: "Please see this post:
http://www.casinomeister.com/forums/...tml#post150396"

Thank you. I have seen the post.

VP Operations
Fortune Lounge


VP Operations
Fortune Lounge

[cbe2869]

Glad to see this response. Some of it I agree with and some I don't.

Originally Posted by fortunelounge

Although Fortune Lounge has always, in the past, been more tolerant towards bonus abusers, unfortunately we cannot continue to do so under current conditions.

After a thorough investigation, we found that our bonuses were being grossly abused, predominantly, on Vegas Palms and Desert Dollar, leading to some severe losses for the casinos. This abuse was being committed by well organized syndicates and individuals and, to my knowledge, no "innocent" player's account was locked.

Fair enough. If you actually tolerated bonus abusers then it's your own fault though. You could set the play requirements to make your bonuses less attactive to bonus abusers. If you want gamblers and not bonus abusers then your bonuses should reflect that. Closing accounts is not the right answer.

In the process we locked accounts of players who have abused us and have never returned to the casinos after cashing in and in other cases we locked accounts of players who have pending cash-ins. These cash-ins will not be paid in terms of our Terms and Conditions.

This is plain wrong. If a player completes your play requirements that you set then they should be paid if there is not real fraud going on like multiple accounts or stolen funds. Not doing that by quoting some line in your T & Cs that says "We reserve the right to...." is just wrong. You set the play requirements. You should then abide by then. Otherwise in my mind you have zero credibility.

The mail sent to players who were affected is a standard mail and should not have been sent. We apologize for that and an explanatory mail will be sent to all these players today.

Ok that part was good.

The industry has always been plagued by bonus abuse (and a lot of it was our own doing) but this situation cannot continue while operators are trying to survive in a new world and you can expect to see more operators clamping down on bonus abuse in future.

VP Operations
Fortune Lounge

Agreed. So do the right thing. Pay the people you owe and then make the necessary changes to close the loop holes for bonus whoring. Then you won't have to close accounts except for what we as players see as "real fraud". An individual player who wins because of the promotions and requirements you create shouldn't be treated the same as someone with fifty eleven million accounts. Those are the people you should be after. Less real fraud would mean more money for you and more promotions able to be offered to real players. Otherwise if not willing to fix the problems the right way and you're going to give smart players a postive expectation bonus you shouldn't blame them for taking advantage of it.