Locked Account at Royal Vegas & Vegas Towers

[jetset]

Well said, 'Meister - I agree with your comments here.

Unless there is a real case of fraud or other crooked behaviour by the player/players, or a clear breach of the T&Cs the casino is responsible for honouring the rules governing the promos it offers which, as you point out, is its sole responsibility to design and publicise.

This *bonus abuse* misperception that too many operators still seem to carry around with them actually has no basis in fact.

Operators draw up the promo boundaries, and they have all the leeway in the world to put into them what they expect from the player. If they do not tell the player unambiguously what they expect from him or her, they cannot expect to make the rules up as they go along when the results are not to their liking.

This applies particularly where the casino staff have screwed up in either designing the promo, issuing it or moderating it....and of late we have seen some pretty daft promo mistakes by casino managements.

It is really sad to see major and well established online casino groups in this industry stoop to these levels to recover their own errors.

[Tagdog]

Thanks for the updates CM, hopefully ecogra will deal with these rogues. It's a shame, a formerly respectable group going to pieces will affect all casino groups, how can players trust anyone. A real shame for the industry.

[SuitedPower]

Rogue them, they deserve it 100%

[gamerkip]

Yess, well said!

I visited the website for the first time. I will check out what the eCOGRA-group can do for us and will post any findings over here...this is absolute madness...I and others said before, this is definitely not legal. If it would become a head-to-head case they don't make a change!

I will definitely contact eCOGRA

If it doesn't work I will definitley try to build a webpage and group a lot of people to form a case. Good for my study either...this really motivates me to learn how to build "client-server"(PHP-MySQL) site webpages and my study of law will increase because of it...hope it doesn't and out that way...but a man has to do what a man has to do. It is way less important but it feels maybe the same like that country zimbabwe with that "presedent" Mugabe, where opposition is crashed down...you have to stand up and will have to keep getting up for your rights or else you end up with nothing!

I think the CM doesn't emmediatly put them on their "rogue"-list. IF they would do that, our chances will only drop...Have a nice vacation and hope you hear somthing when you get back!

[Da_Gambla]

Bryan, your thinking on this situation is the -only- rational conclusion a sane person could come to. Therefore, are these people sane...?

From what I have learned from reading around, is that 'Bonus Abuse' can occur without breaking the T&C regarding actual gameplay. Those abusers are creating accounts and going for that one large win. If they lose, they create another account and try again. Once they win, they 'legitimize' that one account and try to cash out. This situation, however, does break the T&C regarding multiple accounts. Clearly it is very difficult for the casino to deal with 'legitimizing' each account -before- they allow bonus play. I certainly thought all of the 'investigation' process was about trying to figure out who was abusing the accounts T&C. That appeared to be next to impossible to sort out using Monday Morning Quarterbacking techniques, so they just wiped the entire slate clean by stating that the gameplay T&C was broken. This, of course, swept up a lot of innocent people who weren't abusing accounts.

Essentially, their position seems to be: throw all of it out and start over.

Unfortunately, this is neither moral or legal. If they have a new process in place to better secure their interests, then they need to pay up (and 'lesson learned'), then move forward. I'm quite sure they can weed out quite a few account abusers and pay out to those who played fair and square. One large wager is no different than 50 smaller wagers in the end. This casino (or group) is now faced with a very bad PR problem. They are saying "make a deposit, then only gamble where our House Edge has a chance to win in the long run. If you win with one lucky wager, you are not welcome here and we will confiscate your winnings." That's THEFT, flat-out, and that's not good within an industry already mired with challenges. Hopefully their own industry peers will pressure them...

- Keith

[gamerkip]

LOL, I never intented this should happen

I totally agree with GOCC. Lets keep it to the subject!

Any news?!

[SuitedPower]

Any news?!

Yeah, fortune lounge couldnt handle being pwned.

[KasinoKing]

I expect them to see the light before the next two weeks are over. It's not too late for them to come to their senses. For them to set this sort of precedence can not be tolerated. This is not good for the industry whatsoever.

I will give them the same time to see if there is any possibility of them admitting their mistake.
If not, they will also be moving from my recommended to NOT very quickly
Ripping off legitimate players is not acceptable under any circumstances.

[stanny]

Hey guys, I got back my deposit.

Short story short, I e-mailed them again, I asked them what is going on cause it's been some time now. They say, it's been locked due to bonus abuse and me trying to "defraud" the casino. I said that's noncense, I am just trying to win in a way I see appropriate, and if that's abuse, please change your t&c. They say that their decision is final. I reply back that I would take this incident to the eCogra and just let's have a peaceful resort by refunding back my deposit of $60. They say okay and I got my money back.

Regards

[vinylweatherman]

Hey guys, I got back my deposit.

Short story short, I e-mailed them again, I asked them what is going on cause it's been some time now. They say, it's been locked due to bonus abuse and me trying to "defraud" the casino. I said that's noncense, I am just trying to win in a way I see appropriate, and if that's abuse, please change your t&c. They say that their decision is final. I reply back that I would take this incident to the eCogra and just let's have a peaceful resort by refunding back my deposit of $60. They say okay and I got my money back.

Regards

So FL are trying to confiscate deposits now just because they don't like your style of play. It is only outright fraud that should ever be met with confiscation of deposits, and even then they must be certain, not just "suspicion"
Perhaps eCogra should start giving a seal for T & C clarity, as well as the general one for casinos.