Locked Account at Royal Vegas & Vegas Towers

[Casinomeister]

Originally Posted by powerball

Casinomeister: Have you heard anything new from the Casino? Any new information? Any prospects of being paid?

Nothing new yet - there was a weekend in everybody's way

[BruceW47]

I sent it to your "Vortran007" message box. Is that okay?

[Casinomeister]

Originally Posted by BruceW47

I sent it to your "Vortran007" message box. Is that okay?

No, because he didn't forward it to me

I'll check what's up with the lazy robot.

[stanny]

Hi Casinomeister,

Did you receive my PM about a couple of weeks ago? They had made a mistake on my case.

Regards

[BruceW47]

Casinomeister - I'll resend my message to your proper mailbox.

[gamerkip]

Hello everybody, nice to be back!

Are there any players who have seen their accounts unlocked by FL or who have their winnings and/or deposit seen cash-out by know? I am asking since I see a lot of PAB on the PAB-list of march concerning FL

I just received a message mine PAB is just forwarded to FL...I will let everybody know what happens,

I sended them an email telling them (and linking to here) I posted al my emails and that I am not the only one with trouble,

I did not get a respons back

cheers!

[Casinomeister]

Just a heads up that I'm not accepting any further complaints concerning Fortune Lounge - for this issue or any others. Please contact Tex Rees at eCOGRA if you have any outstanding problems - thanks.

[BBKPoker]

Originally Posted by Casinomeister

Just a heads up that I'm not accepting any further complaints concerning Fortune Lounge - for this issue or any others. Please contact Tex Rees at eCOGRA if you have any outstanding problems - thanks.

uh oh.......

[gamerkip]

Uhhmz, why aren't you accepting any FL problems/PAB's if we may ask? if you want to inform us ofcourse...

cheers!

[Casinomeister]

Originally Posted by gamerkip

Uhhmz, why aren't you accepting any FL problems/PAB's if we may ask? if you want to inform us ofcourse...

cheers!

Because they are dead wrong in this matter, and they have not listened to reason. They insist that there is such thing as "bonus abuse" and I insist that there are only poorly written terms and conditions.

I feel like I am talking to a brick wall.

The casino has every right in the world to pick and choose who their customers are. But once the casino makes the offer, accepts the bet, and the player plays according to the terms and conditions meeting the wagering requirements, then the casino ought to honor the winnings. It's the casino that is responsible for making the rules. If they make mistakes by forgetting to say that making a single bet on Blackjack is not allowed, then it is allowed. It is not the responsibility of the player to try and guess what the casino considers "abuse".

(I've said this before) subjective language has no place in enforcing rules. Casinos can enforce policies by disallowing these players access to the casino, or deny bonuses in the future, but it is unacceptable to garnish winnings after the player has met the wagering requirements of the bonus.

We understand that the casino wishes to bring in new players who will remain loyal by them offering bonuses. But the bottom line is that the casino writes the terms for these bonuses, the casino should be expected to write terms that protect it from players they don't want.

I'm getting ready to go on a two week family vacation starting tomorrow, and this is the last thing that I want to be dealing with before taking off. I'm watching what was once a stellar operation pull a total roguish move that just makes your head spin.

They should have just admitted that they made a mistake, and went from there. If they didn't want anyone to play French Roulette, they should have said so to begin with.

I expect them to see the light before the next two weeks are over. It's not too late for them to come to their senses. For them to set this sort of precedence can not be tolerated. This is not good for the industry whatsoever.

A funny thing occurred to me: what if these thousands of players didn't take the bonus, deposited $50, made one bet on BJ, and immediately cashed out if they won. Would this be considered "deposit" abuse?