Locked Account at Royal Vegas & Vegas Towers

[vinylweatherman]

Why can FL not simply ban a "combined" bet as Trident Lounge have in the terms. If players had this issue there, I expect the forum members would defend the casino as it is clearly stated that combining a welcome bonus and the deposit in one big bet is not allowed till the WR for the welcome bonus are completed (or busted out).

Players in these cases are often (but not always) victims of the affiliates who post the method on their site along with the links for the bonus. I have seen this on many sites, where the discussion is "play the bonus like this for $x of expected value", followed by affiliate links and banner ads. Some casinos even give special deals to these affiliates' players, despite the fact that they encourage the kind of playing style the casino does not want.

[BruceW47]

Looks like I'm not alone.


Here's my story... it's pretty similar to most of the others I've read in this thread :

Within the last month I have played all 7 casinos in the Fortune Lounge group. They happily accepted my money at the time and credited my accounts with the bonuses, so I guess it's not against their rules. I didn't create any phoney names or gnomes or syndicates or whatever. It was always me, each and every time. If they didn't like me playing at more than one of their group, then they could have turned me away after I signed up at the first one.

Anyway, I'm no dummy...I played smart - I played French Roulette (like a lot of you here), no "abuse", I didn't play black *AND* red, I more than satisfied their wagering requirements, I abided by their terms and conditions... and then 2 days ago received the now-infamous email:


"Hi XXXXXX

We regret to inform you that your Casino account at Fortune Room
Viper has been locked due to suspicious activities taking place on your
account. You may receive an email requesting you to return verification
documents, which we require to re-open your casino account. However, if
you do not receive such a request, we will not be reconsidering the
status of the account and it will remain locked as this decision was
made after a thorough investigation on this account.

As stated in our Terms and Conditions any attempted cash-ins on
this account will not be processed and balances from winnings will be
removed.

Regards ,
Fortune Lounge Player Security"



I emailed them back asking what the heck was all this, to which they replied:


"Hi XXXXXX

Thank you for your e-mail.

We have reviewed your Fortune Room Casino account and see that
you have made the minimum purchase to receive the maximum sign up
bonus.
We also see that you only made use of French Roulette to meet the
wagering requirements for the bonus.

Your play on French Roulette was based on wagering on Black or Red.

Wagering on Black or Red will result in no loss or win for either the
Player or the Casino.

The main outcome is the increased wagering, meeting the wagering
required on the bonus money with no change to the balance, (unless a
Zero is landed).

Therefore there is no fair chance for the casino to win back the
allocated bonus from the player.

There was no intention to play at the Casino, and only to cashin the
bonus money.

The manner in which you have wagered and met your play through is
considered as Promotional misuse.

Please note as stated in the Terms and Conditions if we deregister or
exclude or suspend you from the Casino we shall have the right to:

* withhold payment to you of any contested funds whether such contested
funds are deposits, refunds, bonuses, free monies, casino credits,
payouts or the like; and/or

* exclude you from all or any other Casinos and/or Poker Rooms in the
group of Casinos of which the Casino is a member; and/or

In the case of fraudulent, illegal or similar misconduct by you or
failure by you to pay any sums due to us:

* furnish any relevant information about you to an intra-group database
recording such mischief and, if necessary, hand over your account
details to a collections agency for the recovery of any sums that you
owe us. You hereby irrevocably authorize us to do so in our absolute
discretion, and/or

* have forfeited to us any contested funds that may be derived by you
from fraudulent, illegal or similar misconduct.

Please note that our Player Security Company have made their decision
that your Casino accounts will remain locked.

Please do not hesitate to contact us should you have any further
queries.

Kind Regards,

Lucas

Casino Desk Support

Where the Player Comes First"



.... hmmmm, how many things can I find wrong in THAT message! LOL. The choice bits to me were:

"Your play on French Roulette was based on wagering on Black or Red"

True enough there, I just played RED and used Autoplay. House edge, nearly 1.5%

... then this mathematical wizard named Lucas goes on to say:

"Wagering on Black or Red will result in no loss or win for either the
Player or the Casino. The main outcome is the increased wagering, meeting the wagering required on the bonus money with no change to the balance, (unless a Zero is landed)."

... errr Lucas, don't you mean wagering on red AND black will do this. But if you DID indeed mean red OR black, then you need to brush up on your probability.


Anyway - too many things wrong there in that phrase to bother with. So later I called in to their support number. First spoke with a fellow named Martin and based on what this fellow had to say - he must have cheated off of Lucas in math class.
I said "Martin, if I indeed played both black AND red, explain to me how I increased my FortuneRoom account balance from 100 to 740? If I play both black and red equally, it's mathematically impossible for me to increase my balance...it can ONLY go down! Tell me how this can happen?".

His reply was "Tell me how this can NOT happen!!!".

LOL!!!

Seeing I was going to get nowhere with this fellow, I asked to speak to the supervisor/manager on duty. I was transferred to a fellow named Francois whom I had a heated discussion with for over a half an hour. As this conversation progressed, it only infuriated me more and more. These fellows do NOT back down from their stance even if you catch them with their pants down. Is it EVER maddening.

"So what form of abuse did I do Francois?", I asked.
"We don't like *HOW* you played Sir - using Autoplay and doing repeated bets on red", he says.
"Umm, if it's illegal to use the Autoplay Francois, why is it there?", I asked.
"It's not illegal sir, but we just don't like HOW you played. You did the minimum deposit, took the bonus and just played the minimum requirements on only French Roulette then immediately cashed out", he said.
"Well, true I did deposit the minimum amount Francois, but I satified over and above your wagering requirements, and I did not *immediately* cash out... that I did about 3 or 4 days later. In any event, if it's illegal to play French Roulette, then why is it your terms that it counts for 50% of the WR?", I said.
"It is not illegal to play French Roulette Sir", he says
"So again, what did I do wrong Francois", I ask. To which he says again ...
"We do not like HOW you played Sir.. you are a bonus abuser", he said
"Please tell me what part of your rules I broke Francois... show me on your website please", I said
"Sir, managements decision is final, we will not be unlocking your account", he says, failing to show me anything on the website that I did not abide by.


So this goes back and forth for 30 minutes. Everytime I tell him to show me exactly what rules I broke and what terms I did not satisfy, he cannot answer. He just changes gears and repeats "We do not like HOW you played Sir. We server the RIGHT to withhold the winnings of any player that we feel, blah blah blah". THAT little gem of a phrase!

Great, so that one little clause basically allows them to make up their own rules mid-stream and not pay winnings just because they "feel" like it... even if the player has satisfied all the requirements.

These guys just do NOT give an inch. You back them into a corner with their pants down, where they have no logical retort, and they just keep spewing "We did not like HOW you played...our decision is final, etc etc".


So again today I called in... this time I spoke to a supervisor/manager named Joshua. No different. You paint them in a corner logically, and they just stick to the same old refrain "... don't like how you played... managements decision is final". Then THIS guy had the nerve to say that I had not satisfied the wagering requirements at all. He said "you realize that wagering requirements are 30X bonus, yes? You received $50 so that makes $1500 wagering requirements. You played French Roulette, which counts for only 50%... this means that you can only claim a maximum of $750 total wagering by your play in French Roulette". I told him he was full of shit and that I knew how Microgaming's bonus system worked. And if he was right, how come I've been already paid in 4 of the 7 Fortune Lounge casinos I've played at a few weeks ago? "Ummm, errrr, we will have to check into that sir... but we have just made this changeover LATELY where only 50% of total wagering can come from French Roulette".


Liar. Look at the terms and conditions of FortuneRoom.com everybody:

http://www.fortuneroom.com/promotion...g=FRRUS_direct

Tell me what you see half-way down the page, I see this:

"If you play only Roulette, which count 50% toward your bonus play-through requirement, you will need to play-through 600 credits to move a 10 credit increment to your Cash Balance, and 6,000 credits before the entire bonus is moved to your Cash Balance."


Good Lord these people are full of shit... are they ever digging themselves a hole and making themselves look even MORE crooked than they are.


Mr. Meister, I'll be doing a P-A-B soon. I was going to send a PM to the Fortune Lounge rep in this forum, but I read in this thread that he's bowed out.


Thanks

[Gaahl]

It is a sad thing to say, but I actually laughed after reading that last post...
The logic and reasoning (or lack off that is) from the casino support is just mind boggling...

[lojo]

Almost amusing that I've just had a load of fortune lounge promo material via snail mail......bonus offers this and bonus that.
Suffice to say there's zero chance of me depositing or re-depositing in any fortune lounge casinos having read this thread. Ooooh I won.....erm no you didn't, we decided you aren't allowed to win so we're just gonna keep the money.

If you follow terms and conditions I don't see how on earth they can even attempt to justify witholding players winnings. How long would a bookmaker last that refuses to payout winning bets whenever they feel like it ?

Fortune lounge are going in the dustbin as far as I am concerned.

It will shake out as it does. Regardless of the Meister's ruling, let this thead be notice to exploiters. If you can't beat the house or enjoy the game for it's intrinsic fun go fex yourselves. You are not welcome at good houses.

Bummer

[cyprean]

It is a sad thing to say, but I actually laughed after reading that last post...
The logic and reasoning (or lack off that is) from the casino support is just mind boggling...

He made good points there.

It makes me wonder why Fortune Lounge is still on Casinomeister's accredited list. I understand that CM obviously does not want to make hasty conclusions but this kind of behaviour from a casino is in my humble opinion simply rogue. If I were an affiliate and a casino group that heavily promotes bonuses starts to snatch winnings then I would not be recommending them anymore. Atleast temporarily.

lAt the very least this should see them temporarily removed from the Accredited Casinos list, where point 2 states: They must adhere to their own Terms and Conditions. Otherwise players are being encouraged to play at establishments that can arbitrarily deny winnings if you played with a bonus.

Totally agree with Vesuvio on this point.

[jpgah]

I'm also a longtime lurker, first time poster. I have had the same issue as many other people, with my account of nearly $600 locked. If not for the Neteller fiasco, I would have already had my money. Since Neteller was shut down and it was nearly impossible to cashout, I left my money in there until a check/ACH withdrawal could be requested. I did that a week or two ago, but apparently that did not get processed before they locked my account and stole my money. I'm PAB'ing as soon as I'm done posting this.

I am incredulous that they can steal my money when I have followed the T&C's to the letter. I am also really pissed that because of the Neteller fiasco and their inability to process cashouts for two months that I then get my money taken from me. The other interesting thing about this situation is that they said my play wasnt indicative of a player that would return, yet I was unable to withdraw any money from them for over two months, and all of my money was either in Neteller or a couple of sites that I couldnt withdraw from, so how the heck am I supposed to continue playing there?

If they dont get rogued and dropped from the accedited list for this, I am going to be very disappointed in the Casinomeister and his ability to satisfactorily resolve casino disputes. I cannot see any reason that our money should be taken as I've followed all the T&C's to a tee.

[lojo]

If this is the only bitch people have with the lounge, boo hoo. For a stickler point you would drive a potentially wonderful play partner into the pit? tsk tsk
I feel totally confident laying my money down.

Now howl hyenas... I think it is a mockery.

[brutaldeluxe]

It will shake out as it does. Regardless of the Meister's ruling, let this thead be notice to exploiters. If you can't beat the house or enjoy the game for it's intrinsic fun go fex yourselves. You are not welcome at good houses.

Bummer

Could someone translate that into english for me ?

My interpretation is something along the lines of "It will blow over, whatever the rulings, let this serve as a lesson to people who play at casinos and dare to have the cheek to actually win. If you cannot throw your money away in a silly fashion as the casino wants you to do then go feck yourself. We don't want your type at our shite-hole"

Please tell me I misunderstood that post ! Good houses you say ? You have to be kidding ! Your posts read like the riddles of dungeon-master from dungeons and dragons......I'm not actually sure what you mean.

[lojo]

Could someone translate that into english for me ?

My interpretation is something along the lines of "It will blow over, whatever the rulings, let this serve as a lesson to people who play at casinos and dare to have the cheek to actually win. If you cannot throw your money away in a silly fashion as the casino wants you to do then go feck yourself. We don't want your type at our shite-hole"

Please tell me I misunderstood that post ! Good houses you say ? You have to be kidding ! Your posts read like the riddles of dungeon-master from dungeons and dragons......I'm not actually sure what you mean.

I call 'em how I see 'em. If you didn't think they would pay out on a fair bet, I hope you didn't play there.

If you think it is okay to exploit, then okay, that's on you.

I want a fair shake, that's all I ask for. It pisses me off to see some people here acting like hyenas.

I could be wrong, I've said again and again, but I don't think so. These guys will make right. If you exploited them you might get nothing. Boo hoo.

Nitpicking crap, that's all I see. fer fuggs ache, if an exploiter misses the ka-ching! so what! Play on.

[Casinomeister]

I'm still working on this - a few more PABs have come in as well. In the meantime, FL's "accreditation" has been suspended until this is cleared up.