Locked Account at Royal Vegas & Vegas Towers

[NextToYou]

Originally Posted by Casinomeister

Yes - this is what I have as of about 30 minutes ago:

maartik
Bogus account - banned

powerball
$50 purchase refunded via Neteller.

cbe2869
Poker account has been unlocked and player was notified.

Bindiana Jones
All accounts re-opened.
All cash-ins have been paid.

vincenski
Bogus account - banned

Pommacc
pending

Holmer
Bogus account - banned

consty1
Will receive refund of €50 purchase.

justusvsg
Bogus account - banned
(From the casino: I don't know what his issue is as there are no positive balances in his accounts and he received his cash-ins to the value £379.70)

stanny
Purchased $110 and cashed in $426

Pretty LOL. Actually no news - they still are going to steal winnings from those two players?

[Consty1]

In regards to my account at Capital Casino the reason my winnings have been taken seems to be because I big bet then grinded out the WR. All wagering requirements were met.

[Casinomeister]

Originally Posted by halfday

Thanks for the update CM!

Can you explain in full what is bogus about the accounts labled as such?

Bogus account = accounts that are opened from the same physical address, same computer, faked IDs, phoney bank statements, etc., on and on. There are a number of things. These "bogus" accounts fall into one or more of these categories.

Originally Posted by GOCC

Can I ask what these players have done that CM believes just a refund of their deposit would constitute a satisfactory conclusion.

I didn't say anything about conclusion. I said this is what I have so far.

Do some push-ups.

[GOCC]

Originally Posted by Casinomeister

I didn't say anything about conclusion. I said this is what I have so far.

Do some push-ups.

You actually said this is what you had as of 30 minutes ago which did insinuate that it was a conclusion

Im a sit up person my self but just knocked 50 out for you

[dutchakster]

I have gone ahead and pitched a bitch about this as well. I was playing at 7 Sultans and Vegas Palms yesterday. I ran the combined total up to ~$1100. I cashed out $400+ from Vegas Palms and still had $650 in 7 Sultans when my account was locked in the middle of me clearing the wagering requirements.

Hopefully this is all settled as $1000 is a lot of money to me and I am really scared to deposit into other casinos now.

Thank you for your great service Casino Meister.

[jeffdm]

Hi,

Long time lurker, this is my first post and my first problem with any accredited casino -- I only play accredited casinos.

I have already pitched a bitch, but just wanted to add that I am another legitimate player with a locked account. I sent in documents and followed all the terms and conditions, but becuase the casino does not like the bets I made they are withholding over C$3000.

Keeping my fingers crossed that the Casinomeister can help us all out here.

Thanks,
Jeff

[brutaldeluxe]

Almost amusing that I've just had a load of fortune lounge promo material via snail mail......bonus offers this and bonus that.
Suffice to say there's zero chance of me depositing or re-depositing in any fortune lounge casinos having read this thread. Ooooh I won.....erm no you didn't, we decided you aren't allowed to win so we're just gonna keep the money.

If you follow terms and conditions I don't see how on earth they can even attempt to justify witholding players winnings. How long would a bookmaker last that refuses to payout winning bets whenever they feel like it ?

Fortune lounge are going in the dustbin as far as I am concerned.

[Vesuvio]

I understand the individual PAB cases are dragging on here but, important as they are for those concerned, I don't see why the general issue should be left until we have a summary (X was a fraudster, Y was mistreated by the casino, etc.). The PAB tail is wagging the Casinomeister forum dog

Fortune Lounge are on record, in e-mails and on this forum, as stating that they've confiscated funds on the basis of play patterns, when no specific terms or conditions have been broken.

At the very least this should see them temporarily removed from the Accredited Casinos list, where point 2 states: They must adhere to their own Terms and Conditions. Otherwise players are being encouraged to play at establishments that can arbitrarily deny winnings if you played with a bonus.

I say "temporarily" as I do think Fortune Lounge have been around for long enough to give them a second chance. If they apologise for their behaviour, pay out the full balance to players in cases where no fraud is evident, and vow to adhere to their specific terms in future, they should return to the Accredited List. Otherwise, they should be rogued.

That seems straightforward and fair, unless anyone really wants to defend the "play pattern" confiscation of funds If they do then that's something we should get out in the open and debate.

[Casinomeister]

I'm still waiting for further info - just so you know.

[leszeksch]

They are rogued,because they are stealing players money.