Locked Account at Royal Vegas & Vegas Towers

**GrandMaster** · 19th March 2007, 02:35 PM

Originally Posted by vinylweatherman

Trident Lounge clearly have the same issues now they have moved to the new bonus system, here is their version of the FL "F U Clause".

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Until a Player completes the wager conditions for the Welcome Bonus, the Player's total Cash Account balance represents the maximum a Player may wager as a single bet. The Player's Cash and Bonus Account balances may not be combined as a single bet until the wager conditions have been completed for the Welcome Bonus.
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Does this also mean that you cannot place any bets if you lose all your deposit and converted cash balance?

**Tagdog** · 19th March 2007, 02:57 PM

Originally Posted by GrandMaster

Does this also mean that you cannot place any bets if you lose all your deposit and converted cash balance?

What are you supposed to do if you lose all "your cash" and only bonus money is in the account? They really need someone with half a brain to write the the terms and conditions.

**vinylweatherman** · 19th March 2007, 05:24 PM

Originally Posted by Tagdog

What are you supposed to do if you lose all "your cash" and only bonus money is in the account? They really need someone with half a brain to write the the terms and conditions.

They have at least tried to define a rule, unlike FL.

I have played out the bonus at one, and I bet up to �10 chips, and the software accepted it. When I ran out of cash, I could play with the bonus as per normal.
Incidentally, in this situation, there is no cash to combine with the bonus money, so the term becomes inactive. It is a complicated subject, and there is still a way around these rules, by betting all the cash, followed by all the bonus if the cash bet loses. You need to be 3 bets ahead to achieve the same result as winning a single combined bet. I expect they feel this gives them a chance.

**powerball** · 19th March 2007, 05:28 PM

Casinomeister: Do you have any updates in this case?

**Casinomeister** · 19th March 2007, 06:21 PM

Yes - this is what I have as of about 30 minutes ago:

maartik
Bogus account - banned

powerball
$50 purchase refunded via Neteller.

cbe2869
Poker account has been unlocked and player was notified.

Bindiana Jones
All accounts re-opened.
All cash-ins have been paid.

vincenski
Bogus account - banned

Pommacc
pending

Holmer
Bogus account - banned

consty1
Will receive refund of €50 purchase.

justusvsg
Bogus account - banned
(From the casino: I don't know what his issue is as there are no positive balances in his accounts and he received his cash-ins to the value �379.70)

stanny
Purchased $110 and cashed in $426

**stanny** · 19th March 2007, 06:37 PM

Hi Casinomeister,

My purchase of $110 and withdrawal of $426 at Vegas Palms is done and cleared for. I did not complaint about that. My account at Vegas Palms was not even locked I believe.

My complaint/PAB was at Desert Dollar in which I deposited $60 and ran it up to about $300 and before I could satisfy play through requirements, I got my account locked.

Can you please check on this? Fortune Lounge got it wrong.

Thanks alot Casinomeister, owe you lots.

**Consty1** · 19th March 2007, 06:42 PM

Well looks like I'll get my deposit back if not my winnings. Thanks for the effort Casinomeister.

**powerball** · 19th March 2007, 06:45 PM

Refunded purchase and thats it?

If that is case, it's really sad...

**GOCC** · 19th March 2007, 07:12 PM

Originally Posted by Casinomeister

Yes - this is what I have as of about 30 minutes ago:

maartik
Bogus account - banned

powerball
$50 purchase refunded via Neteller.

cbe2869
Poker account has been unlocked and player was notified.

Bindiana Jones
All accounts re-opened.
All cash-ins have been paid.

vincenski
Bogus account - banned

Pommacc
pending

Holmer
Bogus account - banned

consty1
Will receive refund of �50 purchase.

justusvsg
Bogus account - banned
(From the casino: I don't know what his issue is as there are no positive balances in his accounts and he received his cash-ins to the value �379.70)

stanny
Purchased $110 and cashed in $426

Can I ask what these players have done that CM believes just a refund of their deposit would constitute a satisfactory conclusion.

I can not for the life of me think of any scenario where a refund of the deposit would be ok. They have either conned the casino and lost everything or they have met the wr any withdrawals should be honoured