Locked Account at Royal Vegas & Vegas Towers

[winbig]

For those of you that don't know who Homey is:

http://en.wikipedia.org/wiki/Homey_the_Clown



Homey's song:

Homey the clown, don't mess around,
Even though the Man, try to keep him down.
One day Homey will, break all the chains,
Then he'll fly away, but until that day,
Homey don't play.

</derail>

[powerball]

I think that getting their deposits back is a good first step.

Sorry for bothering you, but when\what can we expect for the next step to be?

[vincenski]

Well did a PAB and now just wait.
I dont even get my deposit back from Desert Dollar, because I didnt met the wagering requirements yet...
Lets hope for the best

[gamerkip]

If you offer bonuses players will take you up on them and try to win. It's a game as you try to make the players take you up on them and lose, but the players certainly aren't abusing the casinos! If you don't want a player to use all the different bonusus take down this webpage!! http://www.fortunelounge.com/B4UGOVT...g=VTNEU_Direct

I and a lot of other players just played smart, be dubbeling up once and wanting to play through the playthrough requirements after a succesfull hit! This is not called "Promotional misuse" like you are saying. This is playing by YOUR term & conditions! If you are concerned about people wagering entire bonus & deposit on a lowrisk game like blackjack/baccarat etc change the terms & conditions to exclude this!

Like said before: "it should not take too much intelligence to work out a system to prevent this while still having a bonus that gives honest players a chance to play the games.
For example put a clause in that says that no wager greater than a certain value (maybe something like $20 on a 100% match up to $100 bonus) can be done while playing with bonus."

Locking accounts of players you don't care to have at your casinos is fine. Do what you want. But, refuse the players before they make a deposit! Not after the played and won something! You don't give money back to playes who lost I assume(I lost some money an other accounts), so you have no right to ban me now I won something! Refusing to give players(me) no apportunity to meet your terms is fraud! (This term you are referring me to( http://www.royalvegas.com/casino-ter...btag=FL_Direct ) is a "we can do whatever we like" term and is the sure sign of a rogue) And btw, in an email I got about this blocking subject the casino is referring me to a casino at which I am not even registered! They don't even do their homework correct to see at where I am registered!

Players still prefer to be unlocked, so that they can play. If somehow this is still impossible players want there deposit and winnings cashed-out. Do not be pleased with a deposit you guys...we made a risk and did nothing illegal! It is the "Fortune Lounge Group" who is committing fraud! I also cal it stealing our money!

[Bindiana_Jones]

Just spotted this thread after having my accounts locked and over £200 in funds stolen after receiving emails from them last Friday (as it appears many others have).

Have pitched a bitch so hopefully Casinomeister will be able to help me. I tried PMing the representative beforehand but he just said my play was 'regarded as bonus abuse' and my funds 'have been forfeited'.

I've played with these lot regularly for the past 6 months and thought they could be trusted but obviously not.

I've been extremely carefull to only play at reputable casinos as I really don't want the hassles you see other people having and I'm gutted to have these lot pull a stunt like this.

[vinylweatherman]

Originally Posted by Bindiana_Jones

Just spotted this thread after having my accounts locked and over £200 in funds stolen after receiving emails from them last Friday (as it appears many others have).

Have pitched a bitch so hopefully Casinomeister will be able to help me. I tried PMing the representative beforehand but he just said my play was 'regarded as bonus abuse' and my funds 'have been forfeited'.

I've played with these lot regularly for the past 6 months and thought they could be trusted but obviously not.

I've been extremely carefull to only play at reputable casinos as I really don't want the hassles you see other people having and I'm gutted to have these lot pull a stunt like this.

That seems a contradiction, if you have played regularly for 6 months, how can you suddenly be a bonus abuser.

They have now defined "bonus abuse" in rep replies and E-mails. It consists of a pattern of making one big bet with all the bankroll, and following this (if successful) with tiny and numerous bets on a low variance game such as French Roulette and Blackjack. The floor manager finds it a coincidence that a number of players have played in this pattern, and assumes they must be part of a syndicate. Perhaps they are referring to the syndicate headed by Michael Shackleford, who has this very method on the site as a theoretical solution to the traditional -EV bonus. Once the preserve of the "nerd", this method is now so widely discussed on the internet that it would be hard to find a gambler who does NOT know it.

There are accusations that these players breached the terms, this is wrong, there is no term that defines what is meant by "bonus abuse", and players who are asked for clarification are told it would damage the security of the casino for them to know what they are not permitted to have done.
We now have two field definitions of "bonus abuse", big bet followed by tiny Roulette/Blackjack bets, and numerous small bets on a single low variance game. Unfortunately, all that will happen is that as soon as another method of play comes along that ends up producing too many winners, the casinos will simply make an internal decision that this too is "bonus abuse", and the first players will know about it is a locked account and no winnings.

I had no idea that this mass locking was 4000 accounts, unless this means they consider one player who has played all the bonuses as 9 accounts.
This will scare off future players that might be profitable to the casino, they will lack the mathematical knowledge to realise how single big bets can be very low risk in promotional circumstances, and believe it is just a matter of banning players who win big by betting big.
Players who do this only once also get branded as abusers, however, if they had $200 and a mere $20 deposit was needed to put it in play, them betting $220 on a single game is, to them, only betting $20 of their own money in the hope of starting with a really big bankroll. They may then have second thoughts, and want to end up ahead and resort to low wagers to see how they will do. With all the problems in the industry it is good common sense for a player to do this once, so that they can test the withdrawal process. Far better to be screwed for $20 + bonus than deposit and play for months, only to have your very first cash-in voided due to some "security issue" or activity that the casino was quite happy about while said player was losing. This only happened to me the once, and it meant the group concerned lost out on well over £100,000 of action over the following 2 years in a fuss over £40 worth of loyalty points (at which point everybody knows who I am talking about!)

I have accounts at 8 of the FL casinos, I have played on and off for over 2 years, now should I worry that my next cash-in will be denied because in a mad moment I found $50 of "bonus" in my account and blew it in a big bet, happening to win, and continue winning of other smaller bets?

As a player of long standing, I have not seen a bonus offer for several months, despite the fact that I am sure I am down as an occasional, but serious, player. Unknown new players are STILL offered these forever bigger bonuses on their first deposit, followed by absolutely nothing but "lucky draws" where the odds of winning seem miniscule. Other groups offer constant deposit bonuses, as well as other promotions, including lucky draws, where the odds of winning something are much greater.
Casinos want good long term players, so why don't they have promotions that give more to these players as opposed to new players.

One thing I don't expect to see is a spamming campaign for FL casinos to start up again to replace these 4000+ "bad" players that have been cut loose.

[cbe2869]

Ok, now I'm ill. I was kinda indifferent about them closing my casino account but tonight I try to log into my poker account and it is locked. Now I will PAB as I do have money in it. No email from them yet. Just says "Your account has been locked out of the system. Please contact support." Has anyone else been locked out of a poker account?

[lojo]

Having never deposited at a Fortune Lounge before, I sent an email to them several weeks ago, and this is the response I received:

Hi xxxx

Thank you for your e-mail.

Please note that due to taking part in the No Deposit Promotions will
not penalize you when you make your first deposit at the Casino.

When you make your first deposit you will receive a Signup Match Bonus.
The Signup Match Bonus need to be played through 30 times before you
can
withdraw it from the Casino.

I considered it due diligence on my part to inquire before depositing. I hope this isn't a derail, and I'm sure it could be discussed on another thread.

I'm not above utilizing a bonus, and i do use them for various reasons. But if I had to rely on 'manipulating' the house edge to win over time, I would stop playing.

I fully understand the argument here, the T&C, and the so called rogue condition. I am surprised they felt they needed to use it, more will be revealed me thinks.

That aside, I guess my point is that bonuses are offered in the spirit of fair play; to attract a beginner and to introduce a casino to the seasoned player. That's not so hard to fathom. Technically They must adhere to the terms to be considered a fair casino (group) but for those players who do not play by the spirit of the offer, there is the caveat. Boo hoo. Suck it up. It's in the terms. You read them. My feeling is that these guys will 'make right' with those people who should be accomodated.

A rogue casino would act like a rogue casino. It looks to me, with what I can see here, that these guys just did a knee jerk thing and they're in damage control mode right now.

And now some personal opinion for people who take full advantage of every bonus offered by reputable casinos and don't patronize the establishments that offered them. Quit ruining it for the rest of us, huh? Thanks.

[cbe2869]

They have told me that my poker account at Royal Vegas was closed and they will not be retuning my money for allegedly abusing their casino bonus. I take back the nice things I said on here about liking their poker room. Their behavior is completely rogue.

Hi XXXXX



Thank you for contacting the Poker Support Desk.



Due to a recent account audit, our Player Security found your game play to be promotion abusive.

This was due to a breach in the Casino terms and conditions.

Due to this breach in the Casino terms and conditions, your account will remain locked and your withdrawals will not be processed to you



We have reviewed your Fortune Lounge Accounts and see that you have made the minimum purchase to receive the maximum sign up bonus. We also see that you only made use of French Roulette and Baccarat to meet the wagering requirements for the bonus.



Your play on French Roulette was based on wagering on Black or Red.



Wagering on Black or Red will result in no loss or win for either the Player or the Casino.



The main outcome is the increased wagering, meeting the wagering required on the bonus money with no change to the balance, (unless a Zero is landed).



Therefore there is no fair chance for the casino to win back the allocated bonus from the player.



There was no intention to play at the Casino, and only to cashin the bonus money.



The manner in which you have wagered and met your play through is considered as Promotional misuse.



Please feel free to contact us again should you have any further queries.

Thank you

Mike

Casino Desk

Thank you for playing at the Fortune Lounge group.

Please contact us on the following numbers for further assistance.

[jerrylee]

Originally Posted by fortunelounge

Our Terms and Conditions are very explicit on this issue. It is every player's responsibility to read, understand and agree to these Terms and Conditions and no player is allowed to open an account unless he/she agrees to these terms. If someone is not happy with a particular term or condition, then the logical thing to do is to go and find a casino that does not have such a term.
Terms and Conditions are there to protect players and casino alike.

It boggles my mind then that, when we enforce these terms, it becomes an issue and we are wrong. We are then liars and thieves and the player is the victim.

VP Operations
Fortune Lounge

Excellent point, I see this all the time. Then there are posters here who join a cheater's cause in droves, without knowing the truth. Like winbig yet again... pay a cheater? Right, good logic.