River Belle not paying $8,000.00

[ok2playme]

After waiting 21 days for payment of $8,000.00 this is the letter River Belle sent me. As you can read it says nothing!

Hello Charles,



Thank you for emailing us at Belle Rock Entertainment.



We are presently following up with the Processor regards the withdrawals we have processed from our end already.



We can understand that your concern is very valid and wish to assure you that we will endeavor to get all players winnings paid to them.



You’ve been a long standing patron and we value the relationship we’ve built with you and would like to again apologize for the delays in getting the withdrawals cleared onto you.



Your understanding and continued patience is much appreciated.



All the best going forward!



Should you require any further assistance, feel free to contact us. For your convenience, we have a toll-free helpdesk available 24 hours per day, 7 days a week.



Kind regards,



William



Customer Service Representative

-------------------------------------------------------
B E L L E R O C K E N T E R T A I N M E N T
www.bellerockentertainment.com

USA: 1 800 890 3304
Canada: 1 800 768 1946
UK: 0 800 085 8771

Other: +44 800 917 8547
(International Call Rates Apply)

E-mail support:
support@bellerockentertainment.com

--------------------------------------------------------
As a Player at any of Belle Rock Entertainment"s Online Casinos
or Online Poker Rooms, you are registered to receive
correspondence from us.

To be removed from our mailing list, please send an
e-mail to: unsubscribe@bellerockentertainment.com. You will no
longer receive promotional offers from us.

Sender address: 651 Europort, Gibraltar, Europe

hing. Strongly advise do NOT play here or affiliates.

[Dekon]

I too received a very similar letter today. I'm trying to be patient, as mine stated they needed another 72hrs to investigate. I understand they're having problems moving moneys into the US but they seemed to collect my $$ in lightning speed time. I'm not giving up yet!! $15000++ should be mine. I hope?

[footdr]

I just cashed out 5000.00 via ach. Now I am alittle worried. What can they possibly be investigation for 21 days.

Can casinomeister investigate for you?

Please keep us posted

[Dekon]

Footdr,
Bellerock just called me out of the blue to let me know they were still working my case. So far I have no reason not to believe them. I personally would like to keep my relationship with them one on one. (Without bringing in a third party) But it's good to know that there are people out there to help. Bellerock seems to have gone the extra mile as far as call-backs, emails etc. so I can't complain about that. I understand that our laws in the US are making it harder and harder for Bellerock and all other casinos to pay us. Hopefully our patience will Pay Off. $$$
Good luck on your cash out!

[ok2playme]

Originally Posted by Dekon

I too received a very similar letter today. I'm trying to be patient, as mine stated they needed another 72hrs to investigate. I understand they're having problems moving moneys into the US but they seemed to collect my $$ in lightning speed time. I'm not giving up yet!! $15000++ should be mine. I hope?

Dekon - I really hope they pay you alot faster. I have been waiting on $8,000.00 since 2/11/07 cashout. I was told an ACH was done 3 times and most recently on the 20th River Belle told me to expect monies in 3-8 business. Since we by passed that time line they are now telling me 21 days from the 20th. I have lost all faith and don't know if I will ever receive this winning. In addition, River Belle either can't or won't give me any definitive answers as to where my money is. This continues as they are allowed to bring in more non suspecting players by falsely advertising the incorrect payout terms. They state 3-5 business days for payment on thier site and eCogra lets them continue to do this. How can they just false advertise and no regulatory agent will do anything? In either case I really hope you get your money but don't bank on anytime soon.

Charles J. Lee

[Dekon]

Charles,
Just checked my account........ Still nothing! U.S. Players are still playing and winning nearly a $100,000+ there a day, I hope they know what they're in for??
I'm gonna continue to hang in there, I stopped holding my breath yesterday.... couldn't swallow my beer that way! Anyway, hang in there! Hope no one else has to go thru all this but if they do, hopefully they'll find their way here and get a piece of mind.......or is it Peace of mind!?
Maybe they'll double-up our winnings for the aggravation?? LOL
Talk to ya soon.
David

[ok2playme]

Hey Dekon,

Here is the latest reply from River Belle.

Hi there Charles,

Thank you for emailing Belle Rock Entertainment.

To clarify Williams e-mail, kindly note the following:



The terms “processed” means that we have instructed our processing company to make the payment to your bank account.
The confirmation code received, i.e. 444670, is confirmation that they (our processing company) have accepted our request, not confirmation that they have transferred the funds from their bank to yours.
As the funds were “processed” on 02/20/07, you will be able to see it in your bank account within 2 to 21 business days of this date. This means that you should the funds in your bank account no later than 03/21/07.


We understand that this information may be somewhat frustrating. We would like to assure you that the decision to process your withdrawal with a new processor was done in the best interest of all our customers.


Thank you for your patience and understanding in this regard.



Should you require any further assistance, feel free to contact us, as we are available 24 hours a day, 7 days a week for your convenience.

Kind regards,

Mark

Entertainment Executive



------------------------------------------------------- B E L L E R O C K E N T E R T A I N M E N T www.bellerockentertainment.com USA: 1 800 890 3304 Canada: 1 800 768 1946 UK: 0 800 917 8547 Other: +44 800 917 8547 (International Call Rates Apply) E-mail support: support@bellerockentertainment.com -------------------------------------------------------- As a Player at any of Belle Rock Entertainment"s Online Casinos or Online Poker Rooms, you are registered to receive correspondence from us. To be removed from our mailing list, please send an e-mail to: unsubscribe@bellerockentertainment.com. You will no longer receive promotional offers from us. Sender address: 651 Europort, Gibraltar, Europe -------------------------------------------------------- Errors and Omissions Excepted --------------------------------------------------------


-----Original Message-----
From: Leehomecj@aol.com
Sent: March 5, 2007 11:13:45 PM
To:support@bellerockentertainment.com
Subject: trbr13652221 [BRG2007030302110584]



William

Thank you for clearing up all the errors and miscommunications. However, I
really need to know WHEN I can expect this money. If the ACH has processed
successfully on your end and processed successfully to my bank then why is it
NOT in my account. Please let me know asap.

Thank you

Charles J. Lee

[tesla]

hmm if they can't pay and lie all their US customers like this they definitely should be off the accredited list.

[Dekon]

03/21/0?...... and counting and counting................

[ok2playme]

Hey Dekon,

Lets hope the meaning of thier numbers is NOT the same meanings as thier words or we are shit out of luck. I think we need to get a liason from the goverment of Gibraltar to decipher the meanings of words and NUMBERS........3-5 business ACH = 2-21 business days after "processing" date which means date they gave information to thier ACH processor, ACH transaction number you can take to your bank - OOPS - thats and internal transaction number meaning thier ACH processor acknowledged thier request to perform ACH......Shall we continue........If US businesses did this we shut them down in a heartbeart! Again I ask "WHERE IS eCogra?"

Charles