River Belle not paying $8,000.00

[vinylweatherman]

Listen UP!!!! Just had an extended family member (separate account - separate location but with the US) drop a few bucks at a Belle Rock casino to see if she could win and get money any faster. Well she won a little and went to check out via ACH. ACH states if it cannot be made within 6 days a check will be sent. Glad to see they are trying but I am still waiting 27 days to be paid $8,000.00 with no ideal of when to expect payment. Can I get a check? Even if I have to wait a few weeks for an overseas check to clear....A bird in the hand is worth two in the bush!!! Is this now the new business as usual for US players? Is this short term? I will continue to play once I get my money but I need to know the true expectations................

Charles

Not at BelleRock I hope, don't let them off the hook that easily. Best stay clear of ALL MG casinos till this new processor makes it past the summer, when the full force of the "Safe Ports act " will be affecting bank transactions within the USA.

[ok2playme]

Not at BelleRock I hope, don't let them off the hook that easily. Best stay clear of ALL MG casinos till this new processor makes it past the summer, when the full force of the "Safe Ports act " will be affecting bank transactions within the USA.

Fully agreed - I will back playing once I get my monies - Right now a little short on cash but got $8,000.00 coming.......SOMEDAY. But agreed MG casinos need to straighten this entire mess out get us paid and prove to us their NEW processor can talk the talk and walk the walk..........

Charles

[ok2playme]

Hi All,

Firstly I want to thank everybody who has been affected by the delays in funds appearing in their accounts for their patience in allowing us to deal with these issues.

We are as concerned about these delays as you are and we are doing everything in our power to resolve the issues, unfortunately many of them are beyond our control. Many of you requested withdrawals at the time that our previous processor stopped processing our transactions. This resulted in us having to re-issue those payments after we had set up relations with an alternative processor. The new processor needed additional information regarding every transaction which again caused delays, they needed to set up intermediary processing accounts that needed to pass various due diligence requirements and so on. All of this has resulted in a number of delays and confused communications from our CSC. We have now been informed that because of the due diligence the intermediary accounts had to remain dormant for 10-15 days resulting in this latest communication to those affected. These accounts are now active but this has pushed our original 2-21 day time frame out by an additional 10-15 days. (Please note that this delay does not affect any transactions after 7 March, it only affects those already in the pipeline)

I wish there was some way we could give you an exact date for the payment into your account, but other than giving you the information that the processor has given us there is nothing more that we can do to speed this up. I assure you that the funds are available, the accounts are in place and all your withdrawals are waiting to be released as soon as the processor is in a position to do so. Every part of the process that can be completed has been completed and I ask that you bear with us for a little longer.

Thanks again for the patience.

Best regards,

Belle Rock

Oh where oh where can my money be.....the lord has taken her away from me....I got to be good so I can see my baby before I leave this world...........

[footdr]

I am not sure what to believe. Told it has been paid then told by rep it has not

Hi Tracy,

Unfortunately your withdrawal has been affected by the delay. The ACH has been issued but cannot be released because of the account due diligence issues. That said we hope that everything will clear sooner than the stated 10-15 days but I am reluctant to promise anyhting.

I really am sorry about this.

Best regards,

John

John

I have again phoned support, 3/9, and they checked the "list" of players affected by the delay. They said I was NOT AFFECTED" I also received an email stating that "feedback from the processor has advised FUNDS HAVE BEEN PAID" I take that to mean that they have sent the ach to my bank.

If I have once again been misinformed, please let me know.
Thank you

[ok2playme]

I am not sure what to believe. Told it has been paid then told by rep it has not

John

I have again phoned support, 3/9, and they checked the "list" of players affected by the delay. They said I was NOT AFFECTED" I also received an email stating that "feedback from the processor has advised FUNDS HAVE BEEN PAID" I take that to mean that they have sent the ach to my bank.

If I have once again been misinformed, please let me know.
Thank you

Welcome aboard! I am sorry you also are in this position we us. Be careful you will get alot of confusing emails each one contradicting the one before. They are as lost as we are! When you said you got paid I knew it was too true to believe. Don't bank on the money anytime soon! I wish I had a dollar for everytime I checked my checking for the $8,000.00 owed since 02/11/07. It is a shame to keep putting up the smoke screen and giving us false hopes. Stay with this forum and see if enough of us complain hard and loud enough if we can get the money any faster. If not at least we can save unsuspecting US players a whole lot of aggravation and money by not playing at River Belle and other MG casinos. I see their web site has once again updated - keeps changing - now to reflect check as the only means for US players to get paid. Can't wait for that check! Wonder how long my bank will hold it until it clears? This is a real mess and River Belle made things alot more complicated with the constant smoke screens instead of coming clean from the get go! Well my butt hole is now closed and no more smoke is going up my ass! Maybe if we started canceling our deposits they could get this figured out and get us paid. We paid for a service and the service did not hold up to its end of the bargain. In addition, the service blantantly mislead players as to what was going on while giving us false hopes in anticpation they could get us paid. What a shame.

Charles

[ok2playme]

I am not sure what to believe. Told it has been paid then told by rep it has not

John

I have again phoned support, 3/9, and they checked the "list" of players affected by the delay. They said I was NOT AFFECTED" I also received an email stating that "feedback from the processor has advised FUNDS HAVE BEEN PAID" I take that to mean that they have sent the ach to my bank.

If I have once again been misinformed, please let me know.
Thank you

Hello footdr,

I see also that River Belle despite their public post is still using the stall tactics and miscommunications to confuse the US player and buy time to figure out how they are going to pay us. Enough is enough - River Belle - we know you are listening - Quit blowing smoke up our rears and get your CS to relay the correct information as it relates to your post. Also, get us paid I am waiting since 02/11/07 - 27 days for $8,000.00! Don't you think enough is enough!!!! I think we deserve a public update so we all have the same information at the same time considering how long we are waiting for our funds.............

[ok2playme]

Hello footdr,

I see also that River Belle despite their public post is still using the stall tactics and miscommunications to confuse the US player and buy time to figure out how they are going to pay us. Enough is enough - River Belle - we know you are listening - Quit blowing smoke up our rears and get your CS to relay the correct information as it relates to your post. Also, get us paid I am waiting since 02/11/07 - 27 days for $8,000.00! Don't you think enough is enough!!!! I think we deserve a public update so we all have the same information at the same time considering how long we are waiting for our funds.............

As a last resort and of course only a last resort. US player for the most part are upstanding law abiding citizens such as the case with people of other countries. However, this is a viable and I believe to be a legal recourse in indeed your it would be to your advantage!! Please note I am NOT a lawyer!

Quoted from Consumer affairs credit card dispute:
What are claims and defenses?
Claims and defenses are any valid reasons you have for not paying a certain credit card charge. They include billing errors, unauthorized charges, and claims that goods or services were misrepresented, defective, or not delivered.

Federal law (15 USC 1666i).

Personally I think terms of payment being changed after a win are a definite misrepresentation of the casinos and certainly not paying a win would be a service that is not delivered.

[thetic]

Hopefully my personal situation will be sorted by tomorrow afternoon (you will hear back from me if not, I hope this is not a stalling tactic until accounts leave for the weekend!) but thought worth sharing this with you (although no different from some of the previous postings in this thread!)

Even if payment reaches my account by tomorrow afternoon, this will be the longest I have had to wait for a withdrawal apart from my one visit to Coolcat which took over 2 weeks to resolve (I know, 2 weeks is good I hear you cry!)

Payment still not received so River Belle now have the unenviable record of being tied with Cool Cat as the casino that has taken the longest to pay me - they will hold the record themselves tomorrow.

Spoke to accounting support this morning who again said it would be in my account in 24-48 hours, watch this space.

The banking page on their website shows that payments should be returned to the credit/debit card within 0-48 hours of withdrawal which the accounts staff seemed surprised by as he stated that withdrawals should take 5-10 days using this method.

[ok2playme]

Today is the 30th day I remain unpaid of $8,000.00 from River Belle.

Charles

[Dekon]

Man I thought you had a heart attack. Hadn't seen you for a bit.
Anyway same here, except I dunno how many days it's been. lol. My last day is supposed to be 29th of March to be paid according to the last letter I got saying it would be another 15 BUSINESS days. I still don't get the EXTRA 15 day thing. Oh well. Anyway, when they say it like that, it makes you feel like all you can do is wait somemore. Glad to see you're still at it!!