River Belle not paying $8,000.00

[adedpoet]

Just got 3 checks from 5/6 cashout. checks dated 5/10. Post marked 5/12.

[Blondie8104]

After waiting 21 days for payment of $8,000.00 this is the letter River Belle sent me. As you can read it says nothing!

Hello Charles,



Thank you for emailing us at Belle Rock Entertainment.



We are presently following up with the Processor regards the withdrawals we have processed from our end already.



We can understand that your concern is very valid and wish to assure you that we will endeavor to get all players winnings paid to them.



You’ve been a long standing patron and we value the relationship we’ve built with you and would like to again apologize for the delays in getting the withdrawals cleared onto you.



Your understanding and continued patience is much appreciated.



All the best going forward!



Should you require any further assistance, feel free to contact us. For your convenience, we have a toll-free helpdesk available 24 hours per day, 7 days a week.



Kind regards,



William



Customer Service Representative

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hing. Strongly advise do NOT play here or affiliates.

I have had issues with River Belle for over a year now they use microgaming that logs all your key strokes in your computer and they take your information and ripe you off. They have taken over $250,000.00 + from my personal accouts with out my knowalage

[ok2playme]

I have had issues with River Belle for over a year now they use microgaming that logs all your key strokes in your computer and they take your information and ripe you off. They have taken over $250,000.00 + from my personal accouts with out my knowalage

Out of major concern for you how the heck did they rip you off for over 1/4 million dollars?

[SKUNX]

same here how in gods name did they do that?

[Da_Gambla]

Out of major concern for you how the heck did they rip you off for over 1/4 million dollars?

same here how in gods name did they do that?

Check her posting history folks... Everytime Blondie posts this humongous supposed "ripoff" and is asked for more information, she disappears from the forum for months on end. Bryan even asked her directly to explain her situation in more detail... she disappeared... something rather funky going on there... she needs to either dig in and state her case to back up these allegations, or her account here needs to get locked.

- Keith

[lots0]

Serious accusation there.

Never seen any evidence of a key logger bundled with any download from BelleRock.

Do you have any hard evidence of this?

>>>added

she needs to either dig in and state her case to back up these allegations, or her account here needs to get locked.

I agree, if she is making accusations like that without backing them up.

[SKUNX]

I guess its a case of sour grapes.. lot of those going around lately huh?

[vinylweatherman]

Serious accusation there.

Never seen any evidence of a key logger bundled with any download from BelleRock.

Do you have any hard evidence of this?

>>>added



I agree, if she is making accusations like that without backing them up.

This could have related to a known MG bug that caused the banking page to issue an error message and advise to "try again" when in fact the money had been debited from the player's deposit method but not placed in the casino. If the player were to take the message at face value and deposit again, there would be a double charge, and cashcheck would not correctly reflect this - in effect, the money vanishes in the system. Getting it back is not easy because the onus is on the player to do all the work in tracing the transactions. With Neteller, it is a case of first realising what a load of BS the error message is, checking Neteller, getting the NT code if the transaction was debited, and going back to the casino to get them to look for it.
If players were not on the ball, they had a nasty shock when they finally checked their statements.
Given the seriousness and amounts involved, it is a surprise that blondie8104 is less than enthusiastic for the forum to get stuck in and help. Currently, it is just a broad accusation. In order to help, evidence is required so that others might work out what had gone on, and who was to blame.
The simplest step would be to get a print from the cashcheck records covering this time, these remain online for two years. This can be compared to bank and card statements showing the other end of the process.
If there is a difference between these amounts, then the casino's processor has lost the funds due to the infamous MG "time out" error, and should be able to trace them and replace them.
If the claim is that a fraudster logged into the account, and managed to deposit, gamble, and lose the money, then it may still be negligence by BelleRock. The main reason being the sheer amounts involved (if accurate), no casino should fail to notice a player dropping hundreds of thousands of credits, they should be looking at this from a responsible gambling viewpoint, and checking that the player was not in the grip of a compulsion. Secondly, the claim is that accounts were not locked on request, and any further fraudulent activity after this request is 100% down to the casino for failing to take preventative measures as requested by the player. Given how freely they locked the accounts of other players over rather minor matters, it seems odd that they could not lock these accounts where hundreds of thousands of credits were under investigation.
All blondie need do is back this up with some hard evidence that shows there is a case to investigate, forum members will then help as best they can; especially so those who bear their own grudges.
if this does not happen, what are we to believe, that this issue is not worth the bother as far as blondie is concerned, or has been found to have nothing to do with BelleRock, but with blondie more or less in denial.

If I had that kind of sum go missing from my accounts, I would have far more than 5 posts since November, and I would have been posting supporting evidence, as I did when another casino's processor repeatedly "lost" my money going the other way over a period of 9 months, and tried to tell me it was not their fault, and Neteller told me it was not theirs either - I had no place to go, but here (this kind of issue is strictly outside the remit of eCogra, but they can at least investigate what has really gone on).

[lots0]

@VW

The accusation from Blondie8104 sounds a lot to me like she is accusing microgaming of bundling key loggers with their download.

...they use microgaming that logs all your key strokes in your computer and they take your information and ripe you off.

This does not sound like the MG time out error to me.
But with such limited information and no cooperation from Blondie8104, who knows what it really is...

The whole thing could very well be just some delusion of a major 'ripe off'...

[1819]

I have had issues with River Belle for over a year now they use microgaming that logs all your key strokes in your computer and they take your information and ripe you off. They have taken over $250,000.00 + from my personal accouts with out my knowalage

they RIPED off your ACCOUT without your KNOWALAGE? lol. i cry b.s. even if you are not smart enough to spell you gotta be smart enough to not link a 250 thousand dollar account to an online casino. and, one would hope, you would be smart enough to see, ahh, some missing money before it got to 250 thousand dollars! please. sorry about the flame but this story is insane.