River Belle not paying $8,000.00

[ok2playme]

Originally Posted by tesla

hmm if they can't pay and lie all their US customers like this they definitely should be off the accredited list.

My sentiments exactly - they just keep blowing smoke up our rears and we keep playing. When the players realize how long it can take after muddling through thier lies and meanings of words they will quit playing at these casinos. Where are the reputable casinos? Where is eCOGRA? Why are these casinos allowed to hide behind seals of reputation that mean nothing if they are not forced to adhere to thier own terms of payout and truthful advertising?

Charles

[vinylweatherman]

Originally Posted by ok2playme

Hey Dekon,

Lets hope the meaning of thier numbers is NOT the same meanings as thier words or we are shit out of luck. I think we need to get a liason from the goverment of Gibraltar to decipher the meanings of words and NUMBERS........3-5 business ACH = 2-21 business days after "processing" date which means date they gave information to thier ACH processor, ACH transaction number you can take to your bank - OOPS - thats and internal transaction number meaning thier ACH processor acknowledged thier request to perform ACH......Shall we continue........If US businesses did this we shut them down in a heartbeart! Again I ask "WHERE IS eCogra?"

Charles

I'm not surprised you are as mad as hell; looks like they are playing semantics with language rather than addressing the real issue in hand.
If they had to find a new processor, maintaining the 3-5 days on the website while everything was "on hold" while the search for a new processor was underway was a deception to ensure their cashflow from US players didn't totally dry up for a few months. This would have damaged their business more than p1ssing off a few US players whom they could hopefully placate with soothing excuses to buy time.

US players should steer well clear till it is proven that this new processor can deliver. One reason may be that the US banks are playing "hardball", and preventing ANY processor from transferring the money into the US unless it is disguised as a non-gaming payment.
Seems it is not just funds in Neteller that are getting frozen in the ether.

eCorga will take more notice if a large number of complaints about this issue came in (they MUST be from affected players, not third parties, to carry weight)
Complainants should take a screenshot and quote the 3-5 days currently displayed, and complain 15 days after the payment should have turned up, and the casino CS have given at least one reply that contradicts and earlier one. This is the point at which eCogra takes over, as they first ask that players attempt to make progress through the casino, and allow 14 days for the casino to resolve the issue.

[ok2playme]

Originally Posted by vinylweatherman

I'm not surprised you are as mad as hell; looks like they are playing semantics with language rather than addressing the real issue in hand.
If they had to find a new processor, maintaining the 3-5 days on the website while everything was "on hold" while the search for a new processor was underway was a deception to ensure their cashflow from US players didn't totally dry up for a few months. This would have damaged their business more than p1ssing off a few US players whom they could hopefully placate with soothing excuses to buy time.

US players should steer well clear till it is proven that this new processor can deliver. One reason may be that the US banks are playing "hardball", and preventing ANY processor from transferring the money into the US unless it is disguised as a non-gaming payment.
Seems it is not just funds in Neteller that are getting frozen in the ether.

eCorga will take more notice if a large number of complaints about this issue came in (they MUST be from affected players, not third parties, to carry weight)
Complainants should take a screenshot and quote the 3-5 days currently displayed, and complain 15 days after the payment should have turned up, and the casino CS have given at least one reply that contradicts and earlier one. This is the point at which eCogra takes over, as they first ask that players attempt to make progress through the casino, and allow 14 days for the casino to resolve the issue.

Your knowledge is well received and desparately needed! I filed a complaint with eCOGRA and Tex had been wonderful however there seems to be forgiveness to the casinos currently regarding their advertising and pay out terms. Personally I think its wrong. Either you meet eCOGRA terms or you don't for seal of approval. What gets me is I have been waiting for payout since 2/11/07 and now have been told it SHOULD be there by 3/21/07. Should being the imperative WORD! Now they are playing word games. This whole thing is a mess and I am alone with exception of this forum. I would like to buy a round of BEERS and make it two for the Meister!

Charles

[Dekon]

I'll take that beer now. LOL. It is frustrating to say the least. I may be naive but I'm still bettin' on getting my money. When us Americans get our s**t together, meaning our elected officials, and we help them figure how they can tax us on all this, things will get better and the casinos will want our business back. Well I'm outta beer ok2playme, so I'm over and out for now.
Night

[footdr]

I am not sure what everyones issues have been. But I have never had a payment problem with Bellerock. I cashed-in 5000.00 via ACH on 3/3 and it was processed ACH on 3/6.

You might want to PM the rep. if you have not already. They are very helpful when problems in payment occur.

[Dekon]

footdr,
Mine has been processed, (02-19-07) just not in my account yet. It's been weeks! They've actually got it in your bank already? What's your secret?!
Thanks For the Info.

[ok2playme]

I sure would like to know what the secret is too! I withdrew $8,000.00 on 2/11/07 and they claimed they processed on 2/13, 2/19 and most recently 2/20. I am told now 10-21 business days to receive from 2/20/07 despite the fact I withdrew on 02/11/07. Today is the 24th day and I remain unpaid. Whats more scary is the following email...they point out I must be legal age.....I am 39...they point out I must prove my identity.....I've done that.....NOW .....the kicker they point out it must be legal in my jurisdiction to gamble?????? If it was illegal why do they take US citizens and why did they take my money??? If they are not making an issue then why out they pointing out mute points. There is a real problem here!!

Hi there Charles,



Thank you for emailing Belle Rock Entertainment.



Charles, kindly note that we have processed your withdrawal to our Processing House and because of the U.S. online gaming laws, it will take between 10-21 business days to reflect in your bank account.



Please refer to the Casino Terms and Conditions for further information about the legalities regarding Online Gambling and the risks involved, we would recommend that you read the full Terms and Conditions paying particular attention to points 1.1.1 through 1.1.7, you may view the full Terms and Conditions from the following link:



http://www.onlineriverbellecasino.co...sino-terms.asp



We trust that this information is sufficient and we would like thank you for your understanding.



Should you require any further assistance, please feel free to contact us. We are available 24 hours a day 7 days a week for your convenience.



Kind regards,



Stacey

Senior Customer Service Representative



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[NOGOLD]

I have the same problem. Am owed over $4000 for a month now. My rep has been very good at giving me a new story every four or five days. Yesterday was told that the original processed dates were wrong at that since 21 days had not occured yet ( it has occured twice now) I should not worry. Here is an idea that I can't seem to get them to respond to. Void all the ACH payments and send a check overnight. I had a similar problem with a sport book and that is what they did. I was going to file complaint with ecogra but after reading posts looks like they are siding with the casino. Are any online casino's paying out ontime now?

[ok2playme]

Originally Posted by NOGOLD

I have the same problem. Am owed over $4000 for a month now. My rep has been very good at giving me a new story every four or five days. Yesterday was told that the original processed dates were wrong at that since 21 days had not occured yet ( it has occured twice now) I should not worry. Here is an idea that I can't seem to get them to respond to. Void all the ACH payments and send a check overnight. I had a similar problem with a sport book and that is what they did. I was going to file complaint with ecogra but after reading posts looks like they are siding with the casino. Are any online casino's paying out ontime now?

Hey NOGOLD,

I just got another email from River Belle claiming my withdrawal $8,000.00 of 2/11 which supposely finally got processed 02/20/07 and could not be paid until up to 21 business days from 02/20/07 will be delayed another 10 to 15 days. I asked River Belle for clarification because I don't know if the additional 10-15 days is BUSINESS days and if it is on top of the 03/21/07 intended date of pay???? I filed a compliant with eCOGRA. I also think posting on this forum may be hurting my chances of getting paid but I want everyone aware as to what is going on. If they can't pay us then they need to return our deposits...........

Charles

[tesla]

Originally Posted by footdr

I am not sure what everyones issues have been. But I have never had a payment problem with Bellerock. I cashed-in 5000.00 via ACH on 3/3 and it was processed ACH on 3/6.

You might want to PM the rep. if you have not already. They are very helpful when problems in payment occur.

seems that you are the exception, what bank did you use?