River Belle not paying $8,000.00

[ok2playme]

I know I'm quoting myself here. I guess I was wrong about a new and/or additional processor. I got this today:

Hi there David,

RE: Bank Wire Details

Kindly be advised that we require the following details in order to ensure that we get your pending withdrawal of $15,900.00 to you by the confirmed date. We have acquired another Payment processor that will be assisting us in processing your funds back to your bank account by the previously advised deadline date.



Details required:



- Bank Address Details

- Bank Holding Branch Name



Our Finance Department urgently requires these details, so if possible please send these details as soon as possible. We look forward to your response.

Should you require any further assistance, feel free to contact us, we are available 24 hours a day, 7 days a week.

Kind regards,

Zahida
Senior Customer Services Representative


No Problem, seems as though it's still going somewhat as they promised. I asked them when I should see my funds and they said 2-5 Business Days. 2-5days might push it a little passed the last date they gave me but I feel good about it. I await the day I can yell "I Got Paid"
Lookin' better everyday!!

Dekon

Well I got the same and today if the 46th day I remain unpaid. Today the 28th was suppose to be THE day absolute without a doubt I would be paid day! Instead I get another email! Just another broken promise from River Belle. Enough is enough already!

Hello Charles,



Thank you for your email to Belle Rock Entertainment.



It is a pleasure to be of assistance to you. Thank you very much for responding with the information requested.



We have forwarded this to our Finance Department, who will ensure that your withdrawal is finalized in the soonest time possible. We sincerely apologize to you for the delays that have been experienced in the processing of your withdrawal. We assure you that we are doing everything possible to process your withdrawal in the soonest time possible.



We send you our warmest regards Charles, and look forward to you receiving your withdrawal in the very near future.



Should you require any further assistance, feel free to contact us, as we are available 24 hours a day, 7 days a week for your convenience.



Kind regards,



Andrew

Senior Customer Service Representative

[Dekon]

the information requested isn't needed for a bank wire transfer. They need the account number, routing number and IBAN number and name of bank and account holder. So what the heck?

They had all the numbers they needed already. I assumed they had the address and name of the bank aswell. So I dunno. I'll just keep givin' em what they ask for.

Dekon

[vinylweatherman]

Well I got the same and today if the 46th day I remain unpaid. Today the 28th was suppose to be THE day absolute without a doubt I would be paid day! Instead I get another email! Just another broken promise from River Belle. Enough is enough already!

Hello Charles,



Thank you for your email to Belle Rock Entertainment.



It is a pleasure to be of assistance to you. Thank you very much for responding with the information requested.



We have forwarded this to our Finance Department, who will ensure that your withdrawal is finalized in the soonest time possible. We sincerely apologize to you for the delays that have been experienced in the processing of your withdrawal. We assure you that we are doing everything possible to process your withdrawal in the soonest time possible.



We send you our warmest regards Charles, and look forward to you receiving your withdrawal in the very near future.



Should you require any further assistance, feel free to contact us, as we are available 24 hours a day, 7 days a week for your convenience.



Kind regards,



Andrew

Senior Customer Service Representative

This is very bad service, they knew it was going "pear shaped" last week about this March 28th Deadline, but they only tell you on the very day itself, where they present another excuse, this time without even a promised timeline, just "as soon as possible". They are just taking too long, and the time they are taking is just allowing the processors they have lined up to pull out before much actual processing happens. It seems to now be coming out in dribbles, a check here, an ACH there.
Previously, another US player reports receiving a check in a few days for a full withdrawal, and this was from ProcCyber. ProcCyber is the standard processor for MG casinos, and seemed happy to send this check to a US player, so WHY were ProcCyber not engaged to send checks to US players for these long outstanding amounts. I find it hard to believe that ProcCyber would say "NO Deal" to BelleRock, yet be happy to deal with other casinos for sending payments to the US. ProcCyber are a CASINO processor, and know the ropes off by heart (even though they get it wrong sometimes).

[thetic]

Apologies for taking post slightly off thread but wanted to give quick update as I too was unhappy about speed taken for payment back to my debit card and had posted earlier in thread.

This has now been resolved but not after daily chasing of River Belle support.

Eventually put a trace on missing funds and they had been rejected somewhere down the line. Tried again to transfer funds to bank account rather than return to debit card and this went through after a few days.

Been in Angola last couple of weeks or would have updated you sooner.

Hope you US players get sorted soon

[NOGOLD]

I also got the email. It does say in first paragraph to meet the deadline, which was really March 29 as they are 7 hours ahead of us and I have been told that customer service was giving out March 28 inadvertantly. I have been told they are going to wire the money so it should be in accounts as soon as they hit the button to send. So I am giving them until Friday before thinking about charge backs, etc.

[Itoldyouso]

I also got the email. It does say in first paragraph to meet the deadline, which was really March 29 as they are 7 hours ahead of us and I have been told that customer service was giving out March 28 inadvertantly. I have been told they are going to wire the money so it should be in accounts as soon as they hit the button to send. So I am giving them until Friday before thinking about charge backs, etc.

Let's see if this is what you get in return:

During the course of today our E-Cash Company advised us that they are no longer able to process via ACH.

The Banks in the U.S are rejecting the payments as well. They are working on a solution to try and resolve the problem and will advise us as soon as they have feedback.

I thank you in advance for your patience.

[johnnyvegass]

As i stated earlier, i got a check from riverbelle that was from the same processor as Ultimatebet.com. Ultimate bet no longer does ACH and just send checks. The check originates from germany from Ult Bet, and when i got my riverbelle check, it was the same processor. With that being said, all payouts will be in the form of a check. Those of you waiting for this magic day of march 30th will be waiting longer than that because it will be sent in the form of a check. They still owe me $2,700.00 , im sure ill get a check here soon, question is, when.

[BeginningandEnd]

"As i stated earlier, i got a check from riverbelle that was from the same processor as Ultimatebet.com."

May I ask when the withdrawal that you received the check on was processed? Are your remaining funds part of that payment or a separate withdrawal? Just curious because I have two withdrawals pending with RiverBelle and have received the same e-mails as everyone above. I just keep giving them the information they request and keep hoping that I will get my withdrawal -- at this point I really don't care how, but I am wondering why they did not just send checks to everyone in the first place instead of trying through different ACH processors? Maybe I just do not understand all the complexities of getting the funds to US customers at this point......

[johnnyvegass]

My 1900 was processed on march 6th and i received a check on march 26th. I have 2 other withdraws that were processed on 2/19 and 2/28 that i still havent received ACH or check. IM assuming those will be in my mailbox in the next day or 2 since they can no longer do ACH. I am taking my money to casinograndbay because my mother was paid within 7 days via ACH 2 weeks ago. I dont play the casinos too much because i play holdem, but when i do take a holdem break, it wont be on riverbelle, i just dont trust them anymore

[Dekon]

Awfully quiet here today! It's the 28th....... Anybody get paid? Besides johnny? And whats with the checks....... Nobody said anything about gettin' me a check. I don't want one! What was it in that Tom Cruise movie "you had me at hello"........... No I think it was "Show Me The Money". Maybe when the spinach farmers get their money, we'll get ours!
My day is tomorrow (which is already their today).... I'll let ya know how I make out.


Dekon