Club on the park problem

[Dirk Diggler]

I've also been waiting on a large withdrawal now for ages from these.

They supposedly processed it to my Visa card on the 17th of May, but still no sign of it. They claim it can take upto 14 business days (which is nonsense, it takes a maximum of 3 with the UK banking system) but they're well outside of that now.

[kaszino]

Today I got the 2000 GBP.

[vinylweatherman]

Originally Posted by Dirk Diggler

I've also been waiting on a large withdrawal now for ages from these.

They supposedly processed it to my Visa card on the 17th of May, but still no sign of it. They claim it can take upto 14 business days (which is nonsense, it takes a maximum of 3 with the UK banking system) but they're well outside of that now.

You have been misinformed then, even the worst bank would be showing the credit by now. It's possible they have processed it back to another method despite telling you it's on the card.
The best suggestion seems to be the rep, but there is a wider issue of incompetence that needs to be looked into as well as this individual case. There should be NO processing issues for UK players, it should be smooth & fast. Card refunds should only take the same length of time to appear as a cheque does to clear, around 3-4 days. Further delay is likely to be at the casino processor end, not your bank.

[Dirk Diggler]

They've now emailed me to tell me I've not being paid due to a 'technical error' . This is despite being assured on the 1st that I had been paid.

It's amazing how they think they can treat players like this and keep them when pretty much every other UK based casino pays out within a couple of days maximum (most same day).

[vinylweatherman]

Originally Posted by Dirk Diggler

They've now emailed me to tell me I've not being paid due to a 'technical error' . This is despite being assured on the 1st that I had been paid.

It's amazing how they think they can treat players like this and keep them when pretty much every other UK based casino pays out within a couple of days maximum (most same day).

It's worse than that, the "technical error" would have occurred mid May, and it seems no-one bothered to check your claim, but rather tried to fob you off with the pretence that it was just "delays in the system".

Maybe other players being fobbed off with excuses have fallen victim to this same error, and it is not being properly investigated when they ask where their withdrawal is.

[Dirk Diggler]

Well just been informed there problem has been sorted and and I can expect the funds in a further 7-14 business days

That will mean it'll have taken them the best part of two months to pay me. What makes it even worse is I didn't even request them to pay the funds to my visa card, I requested a bank draft!!

BTW their rep here hasn't even responded to my PM about it