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Club on the park laughable!!

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Tagdog, Jan 23, 2007.

Thread Status:
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    Jan 23, 2007
  1. Tagdog

    Tagdog Dormant account

    Occupation:
    Sales
    Location:
    England
    Here's a good tale my colleage just told me.

    He's been playing at Club on the Park and been sending emails to contact them about a cashout issue without reply.

    He logged into his account yesterday and there is a pop up message saying that they're having trouble sending and receiving emails from hotmail, and that there an alternate email should be used.

    So he rings up customer support who apparently just wanted docs for his withdrawl, they ask him to email the documents. He then says that he cant send them from his email address due to the warning and can he change his registered email address to send the documents.

    The support guy replies the only way you can change you email address is to send an email requesting it to be changed!!! He refused to manually change it despite the fact the hotmail email will bounce. So my friend is stuck with a reversed withdrawl and no way of sending documents to get his money out.


    So a wee warning if you registered with club on the park with a hotmail email address and get an ID request you're officially screwed until they get their act together.
     
    1 person likes this.
  2. Jan 23, 2007
  3. tencardcharlie

    tencardcharlie Dormant account

    Occupation:
    Bureaucrat
    Location:
    The playboy mansion.
    Haha, how annoying.
    I wonder why the docs have to come from the registered e-mail though.

    Is it not possible to fax or snailmail the documents?
     
  4. Jan 23, 2007
  5. mucullus

    mucullus Experienced Member

    Location:
    Germany
    This is what the warning message says:

    It doesn't say anything about Club on the Park having problems with receiving customers' emails. Only mails sent by the casino may be trapped in the hotmail spam filter.

    Your friend just could try to send his docs and phone support afterwards to acknowledge receipt.
     
  6. Jan 23, 2007
  7. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    COTP recently rebranded and switched software with a completely different backoffice system. They have had one or two minor teething issues settling in - hopefully this is one of them. If I see the rep at ICE this week, I'll mention this thread and he may be able to get someone to take a look.

    Cheers

    Simmo!
     
  8. Jan 24, 2007
  9. jerrylee

    jerrylee Dormant account

    Occupation:
    policymaker
    Location:
    Playa del Vaquero (I wish)
    laughable response to the change request but good point about the unreliability of hotmail.
    how many times do you hear of players complaining..hey the casino never replied??! then a casino rep is PM'ed , they check with CS and behold, the player's emails were replied to. just hotmail filtered it or it never arrived period.
    for some reason yahoo seems to be more reliable.
     
  10. Jan 24, 2007
  11. jerrylee

    jerrylee Dormant account

    Occupation:
    policymaker
    Location:
    Playa del Vaquero (I wish)
    the rep did that for security reasons. imagine what any joe blow could do with the player's account once the email and username are known. he could change the password or ask for a password reset and empty out the account.
    one thing i wonder though, why would players spend gobs of cash gambling, but be too cheap/uninformed to use an email address that works correctly. :confused: then get all frustrated when their free hotmail isn't delivering what they thought it would
     
  12. Jan 24, 2007
  13. offtherecord

    offtherecord Dormant account PABnononaccred PABnonaccred

    Occupation:
    Student
    Location:
    Europe
    What kind of idea is that? What do you consider a real email address? Last time I checked the hotmails and gmails of this world were high up there with availability and features, plus they are widespread and thus very accepted.
    I don't see a reason everyone out there should be getting his or her own domain just for the sake of having an own email address.

    Which email address providers would you recommend? And how can you be sure that they would not land on some global blacklist?
    Tagdog's colleague even does have an alternative email address, which doesn't help him in this case..

    I myself am using a UnitedInternet address which I even pay for and apparently my emails still are not received by the casino. Now how does that fit your theory? ;)
     
    1 person likes this.
  14. Jan 24, 2007
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    E-mail

    My E-mail is provided as part of my Broadband. It is on the ntlworld.com domain, yet I still get problems and excuses from even the reputable casinos that E-mails were not received, were not sent, or that my spam filters junked them (which is BS as I have turned the crap NTL spam filter off once I found that it actually WAS giving false positives on Fortune Lounge promotional E-Mails.

    It seems that no E-mail is trouble free, so it is best to insist on a fix to the problem rather than a possibly fruitless exercise in trying out new E-mail addresses.
     
  16. Jan 26, 2007
  17. jerrylee

    jerrylee Dormant account

    Occupation:
    policymaker
    Location:
    Playa del Vaquero (I wish)
    Hotmail and gmail are different. Hotmail already has a reputation with casino staff and knowledgeable web users that it's not as reliable as other free emails addresses.
    Gmail and yahoo would be better choices IMO. I speak from experience, maybe you have never had problems.
     
  18. Jan 30, 2007
  19. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    This was posted on their site as soon as they were aware that their mail-server could not SEND to hotmail and customers were not receiving their replies/responses:

    They are still working on this - the problem should be resolved soon. In the meantime you can email whatever documentation you want to them and either call UK Free Fax: 0808 234 1298 or International Fax: +63 2845 9061 for confirmation. You can also request confirmation from this email address:
    This email is not visible to you. This address is on a different server and there doesn't seem to be a problem with this.

    Ain't technology fun? :what:
     
  20. Apr 17, 2007
  21. tristan727

    tristan727 Banned user - violation of <a href="http://www.ca

    Occupation:
    credit manager
    Location:
    London
    Well, several months on now, and I can confirm from my own experience & several others on forums - that there are still numerous problems with non-payment, and their email - This email is not visible to you. is perpetually 'unavailable to take delivery of the message' from my gmail. Not to mention that I was upgraded to VIP, and then downgraded literally a few hours later with a 99th policy change on their part. I wouldn't play here if they made me Titanium Emperor of the Universe though - anyone who first claims they can't refund a card, then fails to send me cheques, then sends emails from a support address which doesn't accept replies - should be rogued big-time IMO as they've had several months to sort out these issues. Only last week they sent out an email advising of a tournament going on, and to which no-one had yet qualified for (only needed to actually play the game once, at any stake, to do so)...maybe their Marketing team should speak to Accounts & I.T., and find out where their players all went.
     
  22. Apr 18, 2007
  23. tristan727

    tristan727 Banned user - violation of <a href="http://www.ca

    Occupation:
    credit manager
    Location:
    London
    Turns out that even though their email system was sending me back failure messages, they do get them & respond. Also the cheques take 3business days for something, then 10 business days for another, til sent. So is slow, but as long as works am unbothered...I don't deposit money into a casino I can not afford to have out of my cashflow.

    The VIP fiasco is another thing though.:mad:
     
  24. Jun 9, 2007
  25. kaszino

    kaszino Dormant account

    Occupation:
    Gambler
    Location:
    Hungary
    no payment, no reply

    Hi,

    I had 3 withdrawals in May

    2007-05-13 07:45:20 Withdraw 2,000.00 Approved
    2007-05-08 03:06:46 Withdraw 20.00 Approved
    2007-05-08 03:06:46 Withdraw 1,711.97 Approved



    I did not receive the 2,000.00 withdrawal.
    I got the other 2 ones, but after long time, I had to wait for 3 weeks.
    But the 2,000.00 has still not arrived. I requested it almost a month ago.
    I wrote to the support, but there is no reply.

    Please give me suggestions what can I do.
     
  26. Jun 10, 2007
  27. aodat2

    aodat2 Senior Member PABnononaccred PABnoaccred2 PABaccred2

    Occupation:
    I have a job
    Location:
    Malaysia
    Considering the fact that you're playing in GBP, I'm guessing that you're from the UK.

    Why not just try calling them up or something? It wouldn't cost you even 1% of your money. It's a Toll-Free number if I'm not mistaken.

    Here are their numbers:
    UK Free Phone: 0800 389 2768
    UK Free Fax: 0808 234 1298
    International Phone: +63 2845 9060
    International Fax: +63 2845 9061

    Try calling them and asking them about it. Wouldn't you think that would be better than sending an email and not getting a reply?
     
  28. Jun 10, 2007
  29. kaszino

    kaszino Dormant account

    Occupation:
    Gambler
    Location:
    Hungary
    Reply

    Fortunately I got a reply from the casino, they are investigating, what's the matter. If they will not solve it very quickly, then I'll try the phone.
     
  30. Jun 10, 2007
  31. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
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