Club on the park problem

[thenmh]

I made a withdrawal at this casino and received the usual confirmation e-mail:

Thank you for playing with us.

We have received your withdrawal request for a total amount of X , together with your preferred payment method of money Click2Pay.

Your transaction request code is: XXXXX.

Withdrawal requests are processed 2 working days following the request date, as per our Withdrawal Policy, unless stated otherwise according to your VIP level. Your withdrawal request will be displayed by the Cashier in the "Pending Withdrawals" section until it is processed.

BUT a few hours later received this second email:

Thank you for playing with us.

We have received your withdrawal request. If you deposited via Firepay or Click2pay your account was credited immediately, however, there is a pending period before the funds are credited to our accounts. The length of the clearance/pending period is dependent on your deposit method as listed below.

Click2pay 6 days to clear
Firepay 6 days to clear

We must wait for the relevant pending period for your deposits to clear before we process your withdrawal. Clearance is needed only on deposits made before and on the date of your request.

It seems odd to me that they require 6 days for my Click2Pay deposit to clear since the money is transfered instantly to their merchant account . Has anyone else been in the same case ?

[mafaldina]

In Febr I made 100 deposit, got a message about the monthly bonus. Wagered much more than the mininum on a qualifying game, but did not get the bonus. Wrote to the support, but did not get any reply. I sent min 20 letters to the support in the last week, but did not receive a single reply from them. What kind of casino is this?

[mafaldina]

I wrote a private message to the manager and he solved the matter very quickly. I hope the support will be better in the future.

[Casinomeister]

Just FYI - the Casino Rep is here:
http://www.casinomeister.com/forums/...s/cotpmgr.html

If anyone has an issue, please don't hesitate to contact him - thanks!

[tamasbela]

I made a deposit few days ago and I got a message I have to wager 4000
and I'll get a bonus. I also got emails about the deposit and the bonus.
I was playing for 2 days when i got an email i am no longer eligible
for the monthly bonus. When I completed the wagering requirements for
the bonus did not get any bonus. I wrote emails to the support, but
nobody replied.

I have the email when you wrote i am eligible for the bonus, and i also have a
screen-shot with the casino message. In the 2 days i lost 175 in a
game where the house advante is 0.39% it is very strange, but to
cancel the bonus which you promised already and i started to play is
not acceptable.

[happygobrokey]

i just started playing there this month, are they going to ask me for id? i have requested withdrawal for 200 gbp (after depositing 160 in order to clear it), to the same moneybookers account i used to deposit.... hold the phone, i just checked my mb account and it's in there already in <48 hours. i will almost certainly be playing there in about another week's time, they have made their bonus per calendar month, rather than the wonky one claim per thirty actual days, right?

i'm sorry you lot are having issues with them*, my experience was first class, a quick in and out, paid out fast, and i would fully endorse them had i not seen this thread. and wagering 4000 on a playtech game is much nicer than the same on crypto, which they used to run under their old incarnation ritz club. maybe the banned player on this thread opened a new account at CotP but previously also held one at RC, instead of using the old or revised details from the RC account?

i hope it all gets sorted, i don't want to see this place deteriorate so soon after changing hands. it's now owned by a name brand uk-based group though innit? shouldn't be any shenanigans, they're safe i reckon. feel free to place a john major, their games and terms are hairy muff and your bugs bunny is secure in their jazz bands. find a brit and have him translate if that last bit slipped by you. good luck at the tables! now for the appendix to that little star up there.


* seems a lot of conflict is arising with america and the funding/withdrawal options, all i can say is JOHN KERRY '04, shoulda voted democrats!

i think the uprising of shafted gamblers will tip the scales in the dems' favour next election. well, the last two elections were a coin flip, AK versus JJ. 2000 was a legitimate win for bush in that he was a household name, but given what he did in office, in the '04 election bush laid a bad beat on kerry.

who's laying odds bush is miraculously re-elected in 2008? god will instruct him his work isn't done, and he will sneak in some clause to a bill whereby in times of war/strife (or when commanded by the great almighty) a president can delay an election or run a third time. i really think bush is not the type to cut and run...lmfao

[tamasbela]

The support solved the problem. I wagered abuot 4200Ł. It is interesting, becauise i received a letter, i still need to wager 77 GPB more.
Thank You

[kaszino]

Hi,

I had 3 withdrawals in May

2007-05-13 07:45:20 Withdraw £2,000.00 Approved
2007-05-08 03:06:46 Withdraw £20.00 Approved
2007-05-08 03:06:46 Withdraw £1,711.97 Approved



I did not receive the £2,000.00 withdrawal.
I got the other 2 ones, but after long time, I had to wait for 3 weeks.
But the £2,000.00 has still not arrived. I requested it almost a month ago.


Please advice me, what can I do?

[cyprean]

Originally Posted by kaszino

Hi,

I had 3 withdrawals in May

2007-05-13 07:45:20 Withdraw £2,000.00 Approved
2007-05-08 03:06:46 Withdraw £20.00 Approved
2007-05-08 03:06:46 Withdraw £1,711.97 Approved



I did not receive the £2,000.00 withdrawal.
I got the other 2 ones, but after long time, I had to wait for 3 weeks.
But the £2,000.00 has still not arrived. I requested it almost a month ago.


Please advice me, what can I do?

Kaszino you just double posted here and http://www.casinomeister.com/forums/...laughable.html

So please keep this in one thread.

Tell me have you contacted the casino yet and what did they say?

[kaszino]

Ok, I'll continue here.
I got a reply from them, they are investigating, what's the matter. I give them few days, if I do not get a proper answer, then I write other email and try the phone.