VegasCountry Casino does not pay 2k$ win on thunderstruck

[Gaahl]

A while back i posted this screenshot at the "winner screenshots!" thread on this forum.

http://www.casinomeister.com/forums/...ighlight=gaahl
(See at the bottom of the page)

You can all imagine the feeling of hitting 4 vikings on your last spin after you are stuck 1100$. The 2000$ win felt completly sick and i registered at the forum just to post the screenshot, that is how happy i was. I then ordered a cashout, but as days and weeks went by without getting paid the happines got transformed to frustration and anger.

I sent countless emails to them asking what was taking so long, i have sent 2-3 PM's to the VIP contact at this forum. But basicly nothing happened. All the answers i got was "Were terrible sorry and we have sent your information over to the acounts department, they wil get back to you". Well, they never did. Last friday i belive it was, i logged into my acount to see how things was going, to my surprise I got a message that my acount was LOCKED.

So now suddenly after over 3 weeks of processing my withdrawal, my acount got locked. I emailed them again and they said my acount was under investigation with no further explination.. I then sent more PM's to the VIP person at this forum, he said he was awaiting information from the casino, well, that information never came.

When i logged into my Neteller acount today i suddenly see that they have transfered my deposit of 1100$ back into my acount. My casino acounts remaid locked and they have confiscated my winnings of 920$. NOT ONE explination given, not ONE email sent to me with information.

Is it really illegal to win? Can casinos just decide to lock your acount and take your winnings whenever you are lucky enough to win? Is there any way possible I can get my winnings back or can they basicly just steal from players whenever they feel like it?

Catching 4 vikings has gone from a dream to a nightmare...

[cyprean]

I understand your frustration. It's weird that they are unwilling to tell you the reason why they locked your account.

You said that you have contacted them numerous times but failed to get to respond. Three weeks is a long time IMHO - I think you should contact Casinomeister and Pitch-a-bitch. Then perhaps they will be more eager to talk to you. Confiscating winnings without a reason is shady.

[Casinomeister]

...I sent countless emails to them asking what was taking so long, i have sent 2-3 PM's to the VIP contact at this forum. But basicly nothing happened. All the answers i got was "Were terrible sorry and we have sent your information over to the acounts department, they wil get back to you". Well, they never did. Last friday i belive it was, i logged into my acount to see how things was going, to my surprise I got a message that my acount was LOCKED...

Please PAB here: http://www.casinomeister.com/problems.php

...and I'll get on this.

[Gaahl]

I have now pitched a bitch, but I don't think that wil make any difference, received this email today...

Dear Player,

Thank you for your enquiry.

Following a detailed analysis into your account, the Casino Management
had initially decided to freeze access to your account and to place your
winnings on hold until the investigation into your case was indeed
finalized.

The Management has now concluded that your account at our Casino will be
permanently discontinued. This is because you have been branded as a
High Risk Player by our establishment.

In the interest of fairness we have refunded the purchase/s you made
with us, however the Casino will not pay out any winnings.

Please note that the Casinos Management reserves the right to close
accounts and to discontinue or cancel all promotions at any time, for
any reason whatsoever and without prior notice - as stated in our Terms
and Conditions.

You can refer to the above statement by going to our Casino's homepage
and by then selecting About Us/ Terms and Conditions (Option 2 & 3),
which are stipulations related to Registrations and Promotions.

We apologize for any inconvenience this may cause but our decision will
remain final.

Guess playing 9$ a spin on thunderstruck qualifies as "high risk"
Blows my mind that they can just refuse to pay me my winnings without any legislation at all.. I think this part is particulary sick:

Please note that the Casinos Management reserves the right to close
accounts and to discontinue or cancel all promotions at any time, for
any reason whatsoever and without prior notice - as stated in our Terms
and Conditions.

Guess winning 2000$ on Thunderstruck goes under "any reason whatsoever"..

[terrellk11]

As I mentioned in the other thread, they're withholding my winnings from slot machines as well, though I played different machines.

[tim5ny]

As I stated elsewhere.......... these casinos are hurting after losing alot of moolah from the United States, and they're going to pull this shit more and more often. Bryan is going to be a busy beaver. So the gambling ban for us Americans is having its ripple effect for even non American players because even Microgaming casinos are acting rogue now. This is why I wont play anymore until I can play with confidence the way I did with 32Red. Does anybody really enjoy grinding out an occassional winning session only to get to the next hurdle of trying to get the money that's rightfully yours? Not worth it to me.

[kyleb]

VegasCountryCasino is technically under license by eCogra as you can see here:

http://www.vegascountrycasino.com/ecogra/index.html

After you PAB, follow up with Tex Rees from eCogra and copy both VCC and Meister on the emails for their records.

Good luck!

[rabiddog]

eCogra doesnt want you to post on a message board about your problems though if you use them to investigate your complaint. So isnt it too late to use eCogra?

[aka23]

eCogra doesnt want you to post on a message board about your problems though if you use them to investigate your complaint. So isnt it too late to use eCogra?

A few weeks ago my accounts were locked with the Jackpot Factory group because my girlfriend had a duplicate IP. I first posted my problem on the forum, then contacted eCOGRA. eCOGRA looked into my issue and got the group to unlock my accounts in just a few days. There is no harm in trying.

[jccurious]

eCogra doesnt want you to post on a message board about your problems though if you use them to investigate your complaint. So isnt it too late to use eCogra?

It's definitely not too late. Try it!