VegasCountry Casino does not pay 2k$ win on thunderstruck

[Gaahl]

A while back i posted this screenshot at the "winner screenshots!" thread on this forum.

https://www.casinomeister.com/forums/threads/winner-screenshots.4193/?highlight=gaahl
(See at the bottom of the page)

You can all imagine the feeling of hitting 4 vikings on your last spin after you are stuck 1100$. The 2000$ win felt completly sick and i registered at the forum just to post the screenshot, that is how happy i was. I then ordered a cashout, but as days and weeks went by without getting paid the happines got transformed to frustration and anger.

I sent countless emails to them asking what was taking so long, i have sent 2-3 PM's to the VIP contact at this forum. But basicly nothing happened. All the answers i got was "Were terrible sorry and we have sent your information over to the acounts department, they wil get back to you". Well, they never did. Last friday i belive it was, i logged into my acount to see how things was going, to my surprise I got a message that my acount was LOCKED.

So now suddenly after over 3 weeks of processing my withdrawal, my acount got locked. I emailed them again and they said my acount was under investigation with no further explination.. I then sent more PM's to the VIP person at this forum, he said he was awaiting information from the casino, well, that information never came.

When i logged into my Neteller acount today i suddenly see that they have transfered my deposit of 1100$ back into my acount. My casino acounts remaid locked and they have confiscated my winnings of 920$. NOT ONE explination given, not ONE email sent to me with information.

Is it really illegal to win? Can casinos just decide to lock your acount and take your winnings whenever you are lucky enough to win? Is there any way possible I can get my winnings back or can they basicly just steal from players whenever they feel like it?

Catching 4 vikings has gone from a dream to a nightmare...

 

[cyprean]

I understand your frustration. It's weird that they are unwilling to tell you the reason why they locked your account.

You said that you have contacted them numerous times but failed to get to respond. Three weeks is a long time IMHO - I think you should contact Casinomeister and Pitch-a-bitch. Then perhaps they will be more eager to talk to you. Confiscating winnings without a reason is shady.

 

[The Dude]

...I sent countless emails to them asking what was taking so long, i have sent 2-3 PM's to the VIP contact at this forum. But basicly nothing happened. All the answers i got was "Were terrible sorry and we have sent your information over to the acounts department, they wil get back to you". Well, they never did. Last friday i belive it was, i logged into my acount to see how things was going, to my surprise I got a message that my acount was LOCKED...

Please PAB here: https://www.casinomeister.com/player-arbitration-pab/

...and I'll get on this.

 

[Gaahl]

I have now pitched a bitch, but I don't think that wil make any difference, received this email today...

Dear Player,

Thank you for your enquiry.

Following a detailed analysis into your account, the Casino Management
had initially decided to freeze access to your account and to place your
winnings on hold until the investigation into your case was indeed
finalized.

The Management has now concluded that your account at our Casino will be
permanently discontinued. This is because you have been branded as a
High Risk Player by our establishment.

In the interest of fairness we have refunded the purchase/s you made
with us, however the Casino will not pay out any winnings.

Please note that the Casinos Management reserves the right to close
accounts and to discontinue or cancel all promotions at any time, for
any reason whatsoever and without prior notice - as stated in our Terms
and Conditions.

You can refer to the above statement by going to our Casino's homepage
and by then selecting About Us/ Terms and Conditions (Option 2 & 3),
which are stipulations related to Registrations and Promotions.

We apologize for any inconvenience this may cause but our decision will
remain final.

Guess playing 9$ a spin on thunderstruck qualifies as "high risk"
Blows my mind that they can just refuse to pay me my winnings without any legislation at all.. I think this part is particulary sick:

Please note that the Casinos Management reserves the right to close
accounts and to discontinue or cancel all promotions at any time, for
any reason whatsoever and without prior notice - as stated in our Terms
and Conditions.

Guess winning 2000$ on Thunderstruck goes under "any reason whatsoever"..

 

[terrellk11]

As I mentioned in the other thread, they're withholding my winnings from slot machines as well, though I played different machines.

 

[tim5ny]

As I stated elsewhere.......... these casinos are hurting after losing alot of moolah from the United States, and they're going to pull this shit more and more often. Bryan is going to be a busy beaver. So the gambling ban for us Americans is having its ripple effect for even non American players because even Microgaming casinos are acting rogue now. This is why I wont play anymore until I can play with confidence the way I did with 32Red. Does anybody really enjoy grinding out an occassional winning session only to get to the next hurdle of trying to get the money that's rightfully yours? Not worth it to me.

 

[kyleb]

VegasCountryCasino is technically under license by eCogra as you can see here:

You do not have permission to view link Log in or register now.

After you PAB, follow up with Tex Rees from eCogra and copy both VCC and Meister on the emails for their records.

Good luck!

 

[rabiddog]

eCogra doesnt want you to post on a message board about your problems though if you use them to investigate your complaint. So isnt it too late to use eCogra?

 

[aka23]

eCogra doesnt want you to post on a message board about your problems though if you use them to investigate your complaint. So isnt it too late to use eCogra?

A few weeks ago my accounts were locked with the Jackpot Factory group because my girlfriend had a duplicate IP. I first posted my problem on the forum, then contacted eCOGRA. eCOGRA looked into my issue and got the group to unlock my accounts in just a few days. There is no harm in trying.

 

[jccurious]

eCogra doesnt want you to post on a message board about your problems though if you use them to investigate your complaint. So isnt it too late to use eCogra?

It's definitely not too late. Try it!

 

[rabiddog]

Ok, you guys talked me into it. I filed with eCogra also.

 

[Gaahl]

I have been busy the last few days, but today I sent them this reply to the email I received.

Hello

It is very disapointing to see what I thought was a reliable casino treat their customers like this. It is completly uneceptable to not pay the money you stil owe me from my win. It is hard enough to win at a casino, but when you finaly win, you shouldnt have to worry about beeing paid aswell.

I have filed an official complaint with Casinomeister and I also posted an complaint on the Casinomeister forum. I hope you come to your senses and realize it is everyones best interest to be honest and pay what you owe. (920$ of winnings from Thunderstruck slot) You stil have a chance to fix this before you get any more bad attention to your casino. If you fail paying out my win I see no other option but to file a complaint with Ecogra, Kahnawake Gaming Commission and other gambling sites that offers similar forums and services.

Reegards
x

If they dont get their act togheter and pay out the winnings, I wil post a complaint with Ecogra aswell.

 

[Gaahl]

Vegas Country is no longer replying on my emails, neither are their contact at this forum, VegasVIP Lounge.

Great customer service...

Have you heard anything regarding this case casinomeister?
Could use those extra bucks when christmas is comming

 

[The Dude]

I'd suggest contacting eCOGRA on this. They've decided to more or less stonewall me. They are not responding to individual complaints.

What a pity - and they used to be listed here.

 

[Gaahl]

That is realy sad to hear. I remembered I saw them listed on acredited here as you said and I figured nothing could go wrong. Oh well :\

I have now filed a dispute with eCOGRA as you suggested. Hope they can do something about this case. It hurts the whole industry when casinos acts like this. Hope they come to their senses and pay what they owe.

 

[rabiddog]

Well that sucks that a microgaming casino group would rather take the bad press and not pay out winnings rather than own up and pay. I noticed there is no Vegas Affilliate group listed in the Accredited section at all.

Do you normally list all microgaming groups? I notice some missing besides the Vegas Affilliates group.

 

[terrellk11]

So does this mean the PAB's filed regarding these complaints are essentially at a dead end? I intend to file with eCogra as well, but want to make sure what's going on here first.

 

[The Dude]

Well that sucks that a microgaming casino group would rather take the bad press and not pay out winnings rather than own up and pay. I noticed there is no Vegas Affilliate group listed in the Accredited section at all.

Do you normally list all microgaming groups? I notice some missing besides the Vegas Affilliates group.

I list who meets the standards. Many of the MG groups are listed - some casinos are pending, and some are not.

The MiniVegas group had been a Casinomeister Casino group since July 2001. It's a shame to see them have a meltdown like this.

So does this mean the PAB's filed regarding these complaints are essentially at a dead end? I intend to file with eCogra as well, but want to make sure what's going on here first.

There is always hope. I would like to have them for my own records, since I like to track these things, but I would recommend filing them with eCOGRA as well.

 

[MadMat]

Wouldn't expect to get much out of eCOGRA, I filed a complaint with them about Vegas Joker on 22/11 and have nothing back so far apart from an auto reply when I filled in the complaint form on thier website.

Mat

 

[The Dude]

Wouldn't expect to get much out of eCOGRA, I filed a complaint with them about Vegas Joker on 22/11 and have nothing back so far apart from an auto reply when I filled in the complaint form on thier website.

Mat

You can expect 110% out of eCOGRA. I've already given them the heads up on what's going on, as well as Microgaming. They are taking this very seriously.

You also have to understand the wheat has to be divided from the chaff. There is player fraud involved, but there are legit problems as well. Perhaps a bit more patience is required.

 

[tennis_balls]

hopefully Microgaming will apply some heat on Mini-Vegas. (i wish there was an emoticon with a fire being lit beneath it)

 

[rabiddog]

I never got a reply from eCogra on my filing that I know of. Should I re-file? Also whats the chance of a casino creating false information to save their butt? I mean they've had plenty of time for that to happen, thats for sure.

 

[terrellk11]

There is always hope. I would like to have them for my own records, since I like to track these things, but I would recommend filing them with eCOGRA as well.

I filed one last week so you should already have it for your records (I got the email confirming it's receipt last Wednesday). I'll file with eCOGRA now and see what happens.

 

[vinylweatherman]

Mini Vegas

I am thankful to this group for the additional 2Gbytes of hard drive space!
I received an offer from Colisseum, which I would normally have gone for despite the harsher terms, and the fact it is essentially a slots only offer, but the rash of complaints and total lack of feedback as to what is happening made me think again and I deposited into an RTG casino instead

Until reading this, I thought they were still accredited, so thought it would be a case of all the rash of complaints being explained away by some big fraud ring with the tales lacking some detail as to what really happened.
Shocking to hear that this is an eCogra group, it makes players yet again question the value of this seal - I would expect eCogra to literally throw the book at this lot if they are found to be at fault, even if just to prove that their drive for quantity of seals is not coming at the expense of quality.

 

[jerrylee]

suggestions for everyone, based on Gaahl's email

1. spell check before sending to the casino, I think you lose credibility
2. remain professional, not threaten them. It can only make them defensive and consider how to deal with your threats to go public
Probably exhausting all other resources would have been better before saying this to them. What incentive do they have to co-operate now?

 

[Gaahl]

I have tried to remain professional in all the emails I have sent, maybe I stepped a little over the line in that mail but when they wrote "our decision will remain final." I got so frustrated.

As for spelling, I know my spelling isn't perfect, but I dont have any programs on my computer with english spelling programs. So I have to do the best I can based on what I learned at school. (Im not english)
Was it really that bad?

 

[Scooter7]

As for spelling, I know my spelling isn't perfect, but I dont have any programs on my computer with english spelling programs. So I have to do the best I can based on what I learned at school. (Im not english)
Was it really that bad?

I always remind myself that someone whose second language is English has a second language and I speak only English.

When my co-workers use poor English spelling and grammar, it's very important to note that most of them speak three or four languages to my one. That makes me the dumb one, regardless of my excellent English skills

As for the 'high risk' BS that the casino is claiming, how can a f***ing slot machine player be high risk when there's no skill component to playing a slot machine???
:sniper:

 

[vinylweatherman]

DumbStruck

I always remind myself that someone whose second language is English has a second language and I speak only English.

When my co-workers use poor English spelling and grammar, it's very important to note that most of them speak three or four languages to my one. That makes me the dumb one, regardless of my excellent English skills

As for the 'high risk' BS that the casino is claiming, how can a f***ing slot machine player be high risk when there's no skill component to playing a slot machine???
:sniper:

This was the bit that worried me the most. Even if a bonus was somehow at issue, I have not heard of a slots player on Thunderstruck being a breach of ANY terms on an MG casino. Their terms are designed to catch you out, they have three lines which translates as "slots and keno only".
This player's only sin was to obtain 4x Thor on a winline, it DOES happen, and so do 5 - it is not a reason to assume some kind of irregularity.

Their loss has given me the opportunity to install Casino Grand Bay, who have sent me a free chip through the post (twice!), and suddenly us Brits are not quite as "evil" as we were when the "yanks" could play - most odd!
It does not matter if I lose, or don't meet WR, it will p**s them off when I don't follow up with the match deposit, which I won't till they answer a question that has bothered me for a while, "Why were the Brits more evil than the Danes before, but are suddenly being mailed offers". My second question will be "who the $%^ gave you my snailmail address"!

 

[fatihkur]

You can expect 110% out of eCOGRA. I've already given them the heads up on what's going on, as well as Microgaming. They are taking this very seriously.

You also have to understand the wheat has to be divided from the chaff. There is player fraud involved, but there are legit problems as well. Perhaps a bit more patience is required.

If there is one suspect in some house the police is not going to arrest all those living in that house putting them all into the jail. And that is what this casino group doing: they sent similar emails to all the players living in different corners of the world and who won some money at their place and accuse them of fraud. And pay attention, they don't promise any investigation, they clearly state that you are a fraudster thus we confiscate your money and lock your account. My opinion: there is no any fraud or even fraud's suspicion involved. It is just this casino group's way to solve their temporary financial problems.

 

[Gaahl]

I have never been acused of fraud in any of the emails I have received. All they have told me is that they have labeled me as a "High risk" player. I have no clue what they mean by that. Is playing 9$ a spin and winning 2020$ what it takes to be labeled "high risk"?

What I find a little funny is what they wrote me in one of the last mails I received.

Please note that the Casinos Management reserves the right to close
accounts and to discontinue or cancel all promotions at any time, for
any reason whatsoever and without prior notice - as stated in our Terms
and Conditions.

They clearly state that they can close acounts, but not one place in their T&C is it written that they can refuse to pay out any winnings...

 

[fatihkur]

And I played World Cup slot 75$ a spin and won 5k. They sure hate me for that.

 

[AussieDave]

Their loss has given me the opportunity to install Casino Grand Bay, who have sent me a free chip through the post (twice!), and suddenly us Brits are not quite as "evil" as we were when the "yanks" could play - most odd!

Since the US sh#t's gone down I've also been getting a lot more comps and incentives too.

 

[GrandMaster]

Their loss has given me the opportunity to install Casino Grand Bay, who have sent me a free chip through the post (twice!), and suddenly us Brits are not quite as "evil" as we were when the "yanks" could play - most odd!
It does not matter if I lose, or don't meet WR, it will p**s them off when I don't follow up with the match deposit, which I won't till they answer a question that has bothered me for a while, "Why were the Brits more evil than the Danes before, but are suddenly being mailed offers". My second question will be "who the $%^£ gave you my snailmail address"!

Interestingly, I also got two Grand Bay installer CDs in the past two days. I am also wondering where they got my address from, since I have not had any dealings with the Grand Prive group.

 

[vinylweatherman]

Flood

Interestingly, I also got two Grand Bay installer CDs in the past two days. I am also wondering where they got my address from, since I have not had any dealings with the Grand Prive group.

This smacks of desperation flood marketing. TWO offers to each houshold knowing that only ONE acccount will be accepted.
Worse, the mailer states *Terms and Conditions apply, but NOWHERE in the entire package are these terms and conditions to be found. This is actually ILLEGAL under British trading practice, as the terms must be present at the point of sale, not dropped on you after you have parted with money.
They may claim that they are displayed in the software, AFTER you have already installed the damn casino. The package does not even say where a prospective client can even find the terms and conditions.
Lastly, why Britain in the first case, they used to HATE the Brits with the same venom they hated the Danes, now we are "good".
Has some miracle happend that means that British players are no longer going to "screw" the casino in their view, or are they so very desperate that they will take almost ANYONE, and do their level best to screw them AFTER getting them to deposit rather than shutting the door on them before they even enter.

After some digging I found one catch at least with their eZBonus - slots 100% of a 30x WR - fine; but (Table pokers....... 10% ) (Blackjack and all VP 2% ).
I don't think they intend ANY player to ever come out on top with the bonus. This casino is only any good for slots play with bonuses.

 

[tennis_balls]

After some digging I found one catch at least with their eZBonus - slots 100% of a 30x WR - fine; but (Table pokers....... 10% ) (Blackjack and all VP 2% ).
I don't think they intend ANY player to ever come out on top with the bonus. This casino is only any good for slots play with bonuses.

i don't think those terms are unfair at all since it's EZ bonus and the player can take his cash portion and walk at any time.

 

[vinylweatherman]

Way out of line

i don't think those terms are unfair at all since it's EZ bonus and the player can take his cash portion and walk at any time.

It is unfair NOT to disclose these terms in the mailer offering the 100 bonus sent by Snail Mail. There is not even a terms link on the home page, it is 2 levels down under eZBonus. Fairness can be judged when they allow a player to bet big and then withdraw without completing all the WR. Many casinos have eZbonus, but state ALL the WR must be done.
If these terms were detailed in the mailer, I suspect that the market they are after would respond far less favourably to the campaign. Players would then be able to see clearly how way out of line they are with the general industry standards, and perhaps choose to play elsewhere offering eZbonus.
If the bonus were played aggressively in order to counter the harsh WR, then the winnings will be voided under the other term relating to "bonus abuse". Even just playing slots is no longer safe at eCogra seal casinos, as the cases at Vegas Affiliates have shown, where making big slots bets seems enough to get accounts locked and investigated.

 

[terrellk11]

Even just playing slots is no longer safe at eCogra seal casinos, as the cases at Vegas Affiliates have shown, where making big slots bets seems enough to get accounts locked and investigated.

If betting $3 constitutes "big slots bets" then they really need to find a new business. My bets were all $3 (3 coins at $1 per coin).

 

[Gaahl]

Dear xxx,

The casino has confirmed that they will be processing your winnings today.

If you require any further assistance, please feel free to contact me.

Kind Regards,

Tex Rees

I wont jump into the roof before the money actually is in my Neteller acount, but I have high hopes for this nightmare finaly coming to an end now. I wil update later when(if) the money are in my Neteller acount. Until then, thanx alot Casinomeister and eCOGRA, without you two I proably never would have gotten paid.

 

[Gaahl]

Vegas Country has now paid me my thunderstruck win!

Thanx again to the casinomeister, the casinomeister comunity and Tex Reese at eCOGRA. Without you I would never have been paid. I have personally learned the lesson that from now on I wil only play at the extremly big sites like 32Red ect. I think it is a shame that casinos treat their customers like this and I think eventually it wil only come back to haunt them.

Merry Christmas to you all.

 

[bb1webs]

Hi Bryan,

Just stopped in because I heard you'd put Vegas Affiliates on the "shit list".

after reading your statement about them I was both angry and saddened that they've proven to have sunk to such depths.

Like you; I've supported their casinos for some time and now am faced with having to yank their links.

What a bunch of sorry rocket scientists that must currently be managing the casinos. Its absolutely outrageous that they don't even have enough interest in protecting their repuation to bother to address you when attempting to contact them ... in an attempt to save their obviously not-worthy butts.

well anyway someone brought this to my attention and I just wanted to say that once again sir; I very much admire the fact that you are both understanding that shit happens (thus the attempt to contact them to get this righted) and firm enough to do the right thing when it has become apparent this casino group is either so uncompetently managed that there is nobody present to step up; appreciate your effort on their behalf: and make the situation right - or else they just flat don't care anymore about the (for the most part) decent reputation they've managed to accumulate over the past 5 or 6 years.

I couldn't be more disgusted at their lack of interest over said subjects and am even more pissed at them for making me spend my Sat chasing down their links.

Again Bryan, ... kudos for your bothering to care and setting an example because I so much agree ... online casinos must be held to a level of integrity that is at least parallel to that of their real-world sisters. Nothing less is acceptable.

and since I may not make it back around before Santa visits: as much as I wish I had time to do so ... I'll take this op to say ...

Happy Holidays all.

 

[VegasVIP Lounge]

A Statement From The Minivegas Group

The Minivegas Group of which the Vegas Joker and Vegas Country Casinos are members, has issued the following statement:

The Minivegas Group would like to express its sincerest regret over a recent dispute that has arisen between the Casino Group and a number of players that are known to have been partaking in what can only be described as exploitative and abusive playing activities.

Following an in-depth investigation of this case, the Minivegas Group initially took the decision to lock the offending player's accounts and refund their initial deposits.
Although the Minivegas Group knows that this was the correct and just response to the actions of the players in question, criticism from the wider gaming community has prompted it to reappraise its recent actions. In turn the Minivegas Group has decided to pay the offending players their winnings. The Minivegas Group would like to emphasise that the circumstances relating to this case are quite different from any other that it has encountered before. The casino group cannot release full details relating to this case due to the implications it holds for its partners and for the wider security of the Casino.

The players involved in these illegitimate playing activities have been both highly organised and inventive in their methods. Therefore, although their accounts will be reopened and winnings paid, the Minivegas Group reserves the right to take whatever actions it sees as necessary should these players display any further signs of engaging in exploitative playing activities.

Finally, the Minivegas Group would like to once again emphasize that it pays millions of winners every year without delay or hassle. It is a fact that wherever the Casino Group has made a genuine error, it has always done all that it can to compensate the players in question.

 

[wolfman]

We read that in another thread a couple of days ago. What are you trying to achieve by copying an old post into multiple threads? A very poor and ill-thought out response to all the questions that have been asked since you posted it the first time.

 

[vinylweatherman]

Bump

I noticed these threads were beginning to die down, perhaps the Rep wanted to reignite the controversy by adding the same worthless statement that caused the flood of indignation last week to ALL the threads on this matter.

If I commit no Fraud, nor Bonus Abuse, nor Scam, HOW can I be certain that I will not be "investigated for illegitilate play" if I happen to end up with 4 Thors in the bonus round like I had at Casino Action - this seems the only reason that the 2K Thunderstruck win was denied, and then paid after "pressure from the wider gaming community".

This secrecy over an issue that is apparently NOT FRAUD is unacceptable. If it IS fraud, say so, and the need for secrecy is understood, but if it is NOT fraud, then there may be cause for worry, as in the earlier "English Harbour" case, which started with efforts to keep things quiet, but ended with an uncomfortable admission that all was not right.