Cool cat casino takes forever to pay.

[aussiekeith]

I have had cashouts at Cool Cat Casino.
The first one took 28 days back in April this year and in September it took 27 days and they have copies of ID etc as well which is suppost to speed things up.
The are slack at replying to emails but are fine if you want help, if you log into the Live Help on the website.
It is really quite hopeless as most RTGs I have ever been able to withdraw from have taken at least 3 weeks to pay, the only exception is VIP Lounge Casino and 2 withdrawals of $500 from them I had in my Neteller account within 72 hours after I claimed the withdrawals in the software cashier.
for VIP Lounge Casino.

[BBKPoker]

Bah on these guys. I feel like a battered wife. I get a good bonus offer, email and phone support is very friendly. I cashout. I wait. I wait some more. I email. I get no response. I ask chat support why they aren't responding to emails, and they hang up on me (thanks for that, btw, "Victoria" or whatever your actual name is). I screenshotted that. I could post it, but I'm just going to email the manager I was dealing with last time, cashout and be done with these guys permanently.

[cynthial]

I have now waited 10 days for a small $300 cash out from Cool Cat. Requested on Nov 11th, approved in the cashier history on the 16th and today is the 21st. Nothing in Neteller yet. Live Chat told me yesterday that it was "coming any day now"! Oh well, I never considered myself "slow" but I just don't seem to learn my lessons!

[aussiekeith]

As I posted further back it takes about a month to receive payments from Cool Cat. I am now awaiting $150.00 from Prism which they say will be 7 to 10 days before I receive the money and as for the post further back about Virtual Casino you can email Roger at support@virtualcasino.com from memory that is the email as he is the Manager or try virtualdanny Just put ATTN:Roger in the subject line, but the best way as in all these casinos like this I have found is to catch them in Live Help and certainly the best way with CoolCat and Virtual Casino. Roger at Virtual Casino normally is on the evening shift in the casino time there. If somebody else comes up in Live Help just ask if Roger is available and they will go get him. I have not played at Virtual Casino for well over a month but guess things are still the same. Just remember the rules at Virtual Casino are like this. If you make a cash out and the amount in your account is more than your cash out amount say using a 10x max cash out they will remove the balance from your account when the cash out is processed.
You may have seen in another thread of mine that I made a cashout of $500.00 and had $14,000 in the account above the $500.00.
As soon as the cash out took place that $14,000 became 0.00 in my account.

[aussiekeith]

Now I have uninstalled Prism Casino.Why.
Mandy told me a few weeks ago that the amount of money I had in my account I could withdraw the whole lot as it was a special chip given to me as I could not cash out my on my original deposit.
So I made a withdrawal of $150.00 and left $100.00 in there to play with.
7 days later i got an email to say that the withdrawal had been refused.
I jumped into live chat and chatted to Mandy and told her of my email.
She agreed that she said I could withdraw the money and said she would check my account. Suddenly things had changed and I had to complete a play through requirement. I copied and pasted text to her of what she originally said and she got quite mad telling me I do not like it when people copy and paste my text.
So as far as Slots of Vegas and Prism Casino go they are both uninstalled from my computer and they have the big thumbs down. Just a bunch of lairs and you cant believe a word they say.