Cool cat casino takes forever to pay.

**The Watchdog** · 9th November 2006, 10:18 AM

Originally Posted by Casinomeister

The PAB section should be up either later today or first thing tomorrow. Please PAB on these guys - their operations have changed recently and they want to be more vigilant on handling player complaints and their customer service. I had a very productive meeting in Barcelona with them.

Some guy, Chester is managing Bet Royal and their branches...

From what I have heard, this guy really wants to get together this operation and come out the dark side.

For me thats nothing but good news. You have to understand that this guy must be under a lot of stress, fixing a company which has been @#%@ up royally for several years is not easy, lets hope he achieves it.

**BBKPoker** · 10th November 2006, 01:30 AM

Except they are taking forever to pay (yet again).

I've pitched a bitch.

**BBKPoker** · 14th November 2006, 09:11 AM

Thanks Meister (for helping twice with these guys). You definitely deserve the cds, etc I've sent you from your wishlist over the year or so I've been on here.

Are the Casino Contacts for Virtual current? I didn't have much luck with contacting them using this information. A direct email to a manager would be a strong first step to improving their relations with their customers.

**Casinomeister** · 14th November 2006, 11:47 AM

Originally Posted by BBKPoker

Thanks Meister (for helping twice with these guys). You definitely deserve the cds, etc I've sent you from your wishlist over the year or so I've been on here.

Are the Casino Contacts for Virtual current? I didn't have much luck with contacting them using this information. A direct email to a manager would be a strong first step to improving their relations with their customers.

Do you mean in the forum? Probably not. I'll suggest that they get someone in here to put some of these fires out. I've been sending the PABs to their general manager, and he's been disseminating these to management when appropriate. But I would like to see these managers being active with the players here. Makes my life easier

**BBKPoker** · 14th November 2006, 11:19 PM

Given that the bulk majority of this casino's complaints (at least what I can find from doing a search here) relates to them taking several weeks to pay, perhaps you should encourage them to shorten their cashout times. I actually think that this should have been a term of their probation, but you met with them, read their documentation, etc, and have a much better grasp of their business model than I do.

Playtechs (back when I could play them) usually took 4 business days to pay (less at Mainstreet, and a couple where I was a VIP). My Microgaming experiences are that they are generally one-three actual days and that counts weekend days. I've been paid on Saturdays and Sundays many times (32Red was always the fastest, I like to give them a little nudge every opportunity, to bad we can't play there anymore). So why does it take places like Cool Cat two to three weeks to approve documents and then another one to two weeks to pay?

There's no real rational argument that that amount of time is necessary, and it's probably perceived by most (and certainly me) to just be a stall tactic to hold onto money as long as possible in the hope we'll reverse a withdrawal and keep gambling (did that once and won't make the same mistake again).

**cyprean** · 15th November 2006, 01:10 PM

Originally Posted by BBKPoker

So why does it take places like Cool Cat two to three weeks to approve documents and then another one to two weeks to pay?

There's no real rational argument that that amount of time is necessary, and it's probably perceived by most (and certainly me) to just be a stall tactic to hold onto money as long as possible in the hope we'll reverse a withdrawal and keep gambling (did that once and won't make the same mistake again).

Touche.

Call me a cynic but I can't think of their "coming improvements" nothing else but stall tactics and a way to get their name off the Rogue lists. Maximizing deposits and minimizing withdrawals has been their motto since I remember.

Casinomeister is showing a lot of good will when he put them on probation list but I have a feeling that Virtual Group (including Cool Cat) will never improve enough to be a trusthworthy place where they will "put the player first"

**gmblpdam** · 17th November 2006, 10:29 PM

I PAB'd last week about the Virtual Group and have miraculously recieved 2 payments since I did. Don't know if CM worked that out, or if they actually are cleaning up their act...My gut say's CM.

**wangpoker** · 18th November 2006, 12:17 AM

Originally Posted by gmblpdam

I PAB'd last week about the Virtual Group and have miraculously recieved 2 payments since I did. Don't know if CM worked that out, or if they actually are cleaning up their act...My gut say's CM.

Good news!

**BBKPoker** · 19th November 2006, 12:40 AM

well, now I'm having problems on Prism. Also getting stalled payments. I think it may be time to quit playing with these guys. A shame because I like their slots and table games and their bonuses gave me a lot of bang for the buck.