Royal Plaza - Beware

[BBKPoker]

I will email them with that suggestion, but I do not think it will happen. They have not been very helpful whatsoever in this situation.

Their Rep Pm'd me and I gave him my details. He said he may be able to help me, so we will see.

I also have not received my deposits back as of yet, and I deposited on the 4th of Sep.

Nifty, I find your position on this situation strange. Basically you are saying because I signed up in Euro (without claiming any bonuses) that the casino has a right to steal my money. This makes no sense, they should have offered me to change my currency or they should not have allowed it in the first place. My neteller account is also in Euros, the euro is much more stable than US dollars and thats the currency I feel most comfortable with. I have played at quite a few casinos and I have NEVER had a problem before.

Anyway, Ill update if I hear anything.

If this is the case, this is a pretty legitimate reason to have signed up in Euros. As someone who lives in the U.S. I definitely agree that the dollar has been pretty volatile as of late.

I would strongly suggest that you take a screenshot of you being logged into Neteller showing that your account is registered for Euros and explain that this is the reason you signed up in Euros and explain that you didn't want to pay the currency conversion fees. That is a legitimate reason, and additionally, you never claimed a bonus so they don't really have an avenue to claim bonus or promotional abuse which is what that entire rule is pretty much designed to avoid.

[Nifty29]

Well, yes, the fact that your Neteller is in EUR does change things somewhat - I guess I assumed you used a credit card.

Grandmaster - I agree that the casino shouldnt allow the option. There must be a way to prevent this via the micro signup as they seem to be able to do it when it comes to country of residence and DOB etc.

Again, its not personal. Ive just been around long enough to know that if the terms are there in black and white then the casino will most likely invoke them and not pay. A player must accept SOME responsibility to be familiar with casino T&C's.

Im very disappointed they didnt return your deposits immediately - this is definitely something you should pursue as, according to the casino, the bets were not allowed and therefor not made and therefor you should receive a refund.

I really hope you get your deposits back (and maybe even your winnings as a goodwill gesture)

Royal Plaza has a big chance to get some good PR here by making an exception in this case - lets see if they come to the party.

[AussieDave]

If the casino is so concerned about players playing in the wrong currency, then it should not offer the disallowed currencies as a choice. As I recall, the choice of currencies is one of the last things when signing up, it certainly comes after the address, it should be easy to do with a minimal amount of programming. Confiscating players' money for playing in a disallowed currency is the sort of thing that a court might strike down as an unfair and unforceable contractual term.

I can only speak from an Australians point of view, but when you signup at any MG casino and you enter Australia as your country a drop down box appears with all the States in them.

Obviously the software's been programmed to identify Country zones. There for I'm surprised (in the instance) that it's not programmed to their currency choices too. Especially at a casino that does not accept certain currencies from certain Countries.

Without sounding like an A hole, this is another prime example of why you must read the Terms & Conditions for every casino you sign up at.

We all know that most casino's tend to throw curve balls into their T&C & so on.

If the casino is consistent then it should apply the T&C to losing players, too. I am yet to hear from anybody who deposited in the wrong currency, lost and was refunded his deposit.

[tombomb]

[QUOTE=Trezz;123447]

I can only speak from an Australians point of view, but when you signup at any MG casino and you enter Australia as your country a drop down box appears with all the States in them.

Obviously the software's been programmed to identify Country zones. There for I'm surprised (in the instance) that it's not programmed to their currency choices too. Especially at a casino that does not accept certain currencies from certain Countries.

Without sounding like an A hole, this is another prime example of why you must read the Terms & Conditions for every casino you sign up at.

We all know that most casino's tend to throw curve balls into their T&C & so on.




Its OK to lose in Euros they just want to screw you if you win.And they did.

[thelawnet]

I can only speak from an Australians point of view, but when you signup at any MG casino and you enter Australia as your country a drop down box appears with all the States in them.

Obviously the software's been programmed to identify Country zones. There for I'm surprised (in the instance) that it's not programmed to their currency choices too. Especially at a casino that does not accept certain currencies from certain Countries.

Without sounding like an A hole, this is another prime example of why you must read the Terms & Conditions for every casino you sign up at.

Wow, that's pretty harsh. The player didn't actually do anything wrong, or try to exploit the casino or anything.

One would hope that a reputable casino would not steal winnings from a player who acts in good faith.

Clearly they are deeply disreputable and are using the small print to steal from a player who won fair and square.

[ketzzz]

I think this might be worse than I thought. I have written them 3 emails now asking where my deposits are and I never really got a reply that meant anything. This was the latest email that I received. I want to know if you guys decipher this the way I have.

"Thank you for contacting our Casino.

As already stated in our previous email, we write to inform you that
your account has been discontinued .

Please note that the currency you have chosen does not comply with our
Terms and Conditions.
Please check our Web site under "About Us", "Terms and Conditions",
"Registration", as follows:

Terms registration : About Us : RoyalPlazaCasino.com

All accounts opened not according to our Account Currency Policy (i.e.
Euro accounts opened from a non-EU country) will be locked: should you
have made a deposit before the account is locked, the Casino cannot be
held responsible for any action taken afterwards."

Does this mean that they will not give me back my deposits? Ive emailed them again for clarification. I will also wait to hear what their Rep says tomorrow. I am also right now going to file a complaint with Ecogra. Its one thing to take my winnings (legit winnings with no bonus play) but its another to take my deposits. Can they really do that?

[ketzzz]

They are stealing my deposits as well... Here is the email from them when I asked why they have not yet paid my deposits.

Dear Craig,

Thank you for your answer.

Once again we are sorry to inform that, when opening an account in our
casino, our softwares asks you to confirm that you have read the Terms
and Conditions; by ticking the box, you confirmed you did and agreed
with it .

We apologise for the inconvenice this may cause but this decision
remains final.


This is a new low.... I have never heard of a casino stealing deposits. I have filed a complaint with Ecogra so we will see if anything comes of that.

[Nifty29]

This is downright disgusting.

Yes you violated the terms, BUT the way I see it is that if all the bets you made were void then you never actually played any of your deposit which means that all of the funds you deposited should be returned to your casino account which means that you should be able to withdraw them immediately.

Its one thing to refuse to pay WINNINGS based on casino rules, but it is completely unacceptable to keep the DEPOSITS if the player had no chance of winning.

If this casino doesnt give this player his money back they should be seriously considered for rogue status IMO.

[thelawnet]

They are stealing my deposits as well... Here is the email from them when I asked why they have not yet paid my deposits.

Dear Craig,

Thank you for your answer.

Once again we are sorry to inform that, when opening an account in our
casino, our softwares asks you to confirm that you have read the Terms
and Conditions; by ticking the box, you confirmed you did and agreed
with it .

We apologise for the inconvenice this may cause but this decision
remains final.


This is a new low.... I have never heard of a casino stealing deposits. I have filed a complaint with Ecogra so we will see if anything comes of that.

Wow.....

Crooked as hell.

This is really taking the piss, it's amazing that these people are accredited here. Just unbelievable.

[Flizzin]

OMG, these people are Accredited ?

That is pretty shady if you ask me...