Accounts locked at bellerock

[Casinomeister]

Was your system or computer hacked? They (as in most online casinos) usually state in their terms and conditions that it is your responsibility to ensure that your system is free from viruses, trojans, etc.

http://www.luckynugget.com/casino-terms.asp
2.4. Although we shall take all reasonable measures to ensure that the Software and files are free from computer viruses we cannot and do not guarantee that the Software and files are free of such problems. It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.

If a players account is hacked, it's usually pretty easy to figure out if this is really "hacked" or not. Are there withdrawals being made, are games being played (if so which ones and how), what IP addresses are being used? etc. etc.

What exactly happened in your case? You are not making yourself very clear.

[vinylweatherman]

If the hack originated due to BelleRock themselves allowing a leak of your data, then they will not be protected by that term. There has already been a thread critical of Main Street setting passwords to the same value as the user ID when accounts were moved to RTG. While it can be difficult to steal the funds by hacking into an account, it is very easy indeed to gamble away the victim's money, and it may even be possible to deposit more doe to a potential security hole in the banking software mentioned in a Casinomeister webcast in relation to the CCV field not validating properly for card deposits (in effect, the deposit went through even if a random number was typed in).
MG casinos will register and store deposit methods, and deposits need only a password or CCV code to go through.

Playcheck and Cashckeck will provide evidence of what and when. All you need is an alibi to show that you could not possibly have made the deposits due to not being in a position to access the software. It is also possible to examine your PC to determine if any kind of virus keylogger has become installed, and possibly trace who it is sending the data to.
As well as keyloggers, it is now possible to have screenloggers installed by virus backdoors - these can transmit your whole screen view to a criminal over the internet!

[aussiekeith]

I decided I would try going back with some of the casinos in the bellerock group after they sent me emails.
Getting hold of Help service in Live Help is almost impossible.
They sent me a list of phone numbers in the email after my withdrawal and the phone number for Australia free call does not work.
If I email them, I get a comformation email that my email has been recieved and that is it, they never send me a reply to my question.
This casino group used to be good very early this year but now I am finding it is impossible to recieve any help from them whatsoever.
Has anybody else had similar issues at all.
I even emailed the rep in here a private message more than 24 hours ago and and have recieved nothing back as yet.
They send me emails out to 3 of my email addresses at least 2 times weekly and none of the mail I have sent to them is coming back as being stopped by a spam filter or anything like that. It is really quite hopeless. I would have though that with what is happening lately with the issues in the USA that online casinos would be working hard to support clients.

[vinylweatherman]

Originally Posted by aussiekeith

I decided I would try going back with some of the casinos in the bellerock group after they sent me emails.
Getting hold of Help service in Live Help is almost impossible.
They sent me a list of phone numbers in the email after my withdrawal and the phone number for Australia free call does not work.
If I email them, I get a comformation email that my email has been recieved and that is it, they never send me a reply to my question.
This casino group used to be good very early this year but now I am finding it is impossible to recieve any help from them whatsoever.
Has anybody else had similar issues at all.
I even emailed the rep in here a private message more than 24 hours ago and and have recieved nothing back as yet.
They send me emails out to 3 of my email addresses at least 2 times weekly and none of the mail I have sent to them is coming back as being stopped by a spam filter or anything like that. It is really quite hopeless. I would have though that with what is happening lately with the issues in the USA that online casinos would be working hard to support clients.

Quite, but that does not seem to be happening at the moment, indeed, some groups seem to be giving up altogether, especially the publicly listed companies that thought the US would never get anything past congress that would worry them (fact is they didn't, but the US scare tactics of arresting execs has done the trick!)

[aussiekeith]

I finally got my issues sorted out after over a week with BelleRock last night by finally catching up with a person in live help at last.
And yep good reply there from you, vinylweatherman.