Accounts locked at bellerock

[handkey]

Bella Rock Group is no as purple as before.

In a word, close players' account without any reason is a very rude service.

[steadman]

So, as a new forum user, let me get this right. You play and you lose - thats ok. You play and you win and then have to jump through all the "are you a fraud" hoops? Why are players not checked out when they open their accounts - surely this would be the appropriate action for all these poor companies that are subjected to this apparent rampant fraud. And why was this player in particular made to produce ID documents in an attempt to have his account unlocked, which when produced had no effect whatsoever? Why ask in the first place if the decision to lock the account was already made?

How many later-locked, "fraudulent" accounts where players have lost exist? And are these players refunded seeing as they should not be playing their in the first place.

And perhaps more importantly, how many players, not so aware of forums such as this, have their accounts locked and simply lose their money?

These business practices seem simply obscene.

[Trezz]

Originally Posted by steadman

These business practices seem simply obscene.

Welcome to the hobby of online gambling or online hop jumping (take your pick)

Seriously though, it's not as bad as it looks.

[Trezz]

One thing I wanted to add that I overlooked.

A few years back I had a number of accounts locked for no reason. I requested a casino manager to contact Proc Cyber Services on my behalf.

It turned out that there was a player from Denmark who had been up to no good, with the same Last name & same birthdate. Even though my IP & other info were identified as coming frmo Australia, all my accounts under PCS where closed.

This turned into a total nightmare and was a royal pain the a## to get all my accounts re-opened.

I'm wondering if this could be the case here too, mistaken identity.

[steadman]

Originally Posted by Trezz

Welcome to the hobby of online gambling or online hop jumping (take your pick)

Seriously though, it's not as bad as it looks.

LOL. Thanks.

[vinylweatherman]

Originally Posted by Trezz

One thing I wanted to add that I overlooked.

A few years back I had a number of accounts locked for no reason. I requested a casino manager to contact Proc Cyber Services on my behalf.

It turned out that there was a player from Denmark who had been up to no good, with the same Last name & same birthdate. Even though my IP & other info were identified as coming frmo Australia, all my accounts under PCS where closed.

This turned into a total nightmare and was a royal pain the a## to get all my accounts re-opened.

I'm wondering if this could be the case here too, mistaken identity.

If this is how Proc Cyber operate then I expect there are MANY innocent players having trouble. Same last name is hardly a unique identifier, and even with the same birthdate, they should see that the odds are in favour of innocence given that the locations are not just different, but on a different continent!
Given the almost total lack of appeal against such inept decision making, we should expect better.

If the casinos want to stamp out real fraud, they need to act honestly at their end, rather than use fraud as an excuse to make life difficult when they simply "don't like" a particular player.

[GrandMaster]

Originally Posted by vinylweatherman

If this is how Proc Cyber operate then I expect there are MANY innocent players having trouble. Same last name is hardly a unique identifier, and even with the same birthdate, they should see that the odds are in favour of innocence given that the locations are not just different, but on a different continent!

Those evil Danes. They will even move to the other end of the world just to exploit poor innocent casinos.

I wonder if the casinos realize how easy it is to change one's name legally in the UK.

[LadyLuck]

Can I ask you which of the belle rock casinos did this?

[Blondie8104]

There are quite a few things going on at Belle rock. Missing money, double and triple charges ect. Fraud!!!! I have contacted e-cogra and it took them one day to check things out and River Belle one day to look through 300 pages of missapropeted funds. Their conclusion is if you get hacked by someone or a computer problem well lol not our problem.
Blondie8104

[Blondie8104]

Thanks,
Belle Rock is not what it seems. I asked them to lock my accounts because of double and triple withdraws at the same time and they did not. I wrote them faxed them 300 pages of abuse and also to e-cogra and in their so called disclamer they are not responsible for us having our idenity stolen or being hacked.
blondie8104@comcast.net