I have been playing at Jackpotjoy for a while now and have really enjoyed thier games a lot.
My concern is thier attitude on resolving software issues if indeed that is what it really is.
I have contacted them and sent them screen shots of the problems I had yesterday on one of thier games and all they say is, clean out your cache on your computer and the disconnections/errors might not happen.Here is what happened, you be the judge:Customer - 15/08/2006 12.07 AM
I have been playing the bubble game and hit the bonus round finally then I get
an error saying error code #0 error whilst connecting to server! Whats up with
that? Takes me forever to hit the bonus round then get booted when you do??? I
have attached my screenshot. It reset itself when I got booted!
Customer - 15/08/2006 12.11 AM
I hit the bonus round again and got the same error, this time I took the picture
before I got booted and it reset itself. You can clearly see the bonus that was
hit then I got booted and no bonus round for the second time!!! What gives??
When I first joined Jackpotjoy, I found one of thier games extremely entertaining and played it for fun and real. I went back and the last few times I played for REAL, I would get disconnected only when I hit the "BONUS" round.
Not thinking anything of it, I didn't feel like messing with it at the time,so I went and found another game I really enjoyed, which was "Double Bubble". I got hooked on it and started playing for REAL on that a lot, and couldn't hit the bonus round for a long time.
Well, I finally hit the bonus round last nite TWICE and each time I hit it, I got an error. I was so pissed to the max for I invested quite a bit of money and time, that I contacted the casino and all they had to say to this is, too bad....this happens (the disconnects). I said, yea right, but then I said, I have been playing for hours and I wasn't disconnected until I hit the bonus round and they said, ahhh well...and BOTH times I hit it I got the error.
Then I remembered the other game that kept getting an error on when hitting the bonus round and I told them I think they have it set where when the bonus round is hit, you automatically get booted/disconnected/error just so you CAN'T play the bonus round. They said, they are sorry I feel this way.
Geezes, what is happening to the online casino industry???This is the line that kills me------>As all wagers take place on our secure server the stake will be deducted and any winnings credited regardless of whether you are watching the wager take place or not. Just how does one get credit when one couldn't play the bonus round because the game resets itself on the error!!!??? When they gave me the line too bad.....I decided it was time to let others know how they handled this after this----->The issue you encountered with the bonus games may have been produced by a
connectivity issue between your computer and our servers at the time you were
playing. Although rare, it is one of the problems everyone occasionally
experiences with the Internet.
We can confirm that all wagers are played out on our secure servers and then
separately broadcast out to yourself and other members. The error message on
your computer appears when this broadcast fails to arrive at your computer.
As all wagers take place on our secure server the stake will be deducted and any winnings credited regardless of whether you are watching the wager take place or not.
In order to minimise problems of this nature it may be beneficial to clear out
your temporary Internet file cache on a regular basis, this will ensure your
browser is always running our latest updates and showing up to date information.I sent them the BONUS ROUND screenshot before the error booted me out and they can't figure it out...give me a BREAK! There was NO WIN on those rounds for I couldn't play them! Geezes.Thank you for your patience while we collated and reviewed the data during the
time period between 21:00 on the 14th August and 01:00 on the 15th August. We
have highlighted three transactions in yellow with a $1.50 win as shown in your
screen shot however we are unsure of which transaction the screenshot refers to
as we cannot see the time on your screen shot.
Ok, everyone, just wanted to say thanks for listening....and if you didn't read it all, thats ok too..just need to vent a little for I know It will be a long time before they get another dime from me....