bellerock being akward over ID - locked accs and no payouts.

[furby]

I've just checked my emails and was delighted to find the following:

It's Bet and Get at The Gaming Club Online Casino, and
that means more credits and more fun!

Wager at least 300 credits on the following summer
loving game: Spring Break Slot for your chance to win a bright
20 credits!

Don't forget about our Road Trip promotion, where you can
get your motor running with a $2,500 cash prize every week
toward the summer vacation of your dreams!

You've only got 3 days to earn these extra credits, so get
cruisin'.

Click here to enter the promotion.

Sure I will, I know my deposits are safe with Belle Rock!

[Vesuvio]

Originally Posted by Let_It_Ride

I'd also be interested to know from those waiting for payment, is it winnings and how much or just your original deposits back. Also did you take a bonus and fulfil the WR.

Minimal details pending eCOGRA looking at this, but I deposited, got a bonus and met the wr playing slots, ending up with well over £500 in winnings.

So far I've received my deposit but no winnings, so Bellerock have pocketed themselves over $1000.

Note I was lucky. I could easily have lost my deposit (as I just have at another casino with an equivalent offer), in which case of course Bellerock would have kept my money.

[shmoo]

I deposited, received a bonus and completed the wagering with a profit of over £400 playing slots. i sent them a recent utility bill and the photo page of my passport which was issued last year!
I have lodged a complaint with Ecogra but they have asked me not to post on any forums or get anyone else involved til they have finished, so i will let everyone know the result when i have it!

[marcholmes]

Originally Posted by soflat

Is anybody who is affected by this going to ask the Meister to get involved?

I'd really like to find out what they claim is a discrepency. And obviously BelleRock doesn't want us to know.

I'll only get him involved if I don't get the money I am due.
I started this thread as I believed it to be a very unusual request from a casino group and it only came after I had sent them my ID on about 6 previous occasions (they claimed they could not see any attachments every time) and I was not getting answers to direct questions.

[soflat]

It's amazing that any casino would lock out slot players.

[Linus]

Belle Rock,

Thank you for soliciting me to play at Belle Rock Entertainment. My security as a player is of utmost importance to me, and in a routine reputation check, I noticed you have a large number of complaints, as well as incomplete information registered about the integrity of the people who run your company.

As a precautionary measure, I have temporarily suspended my interest in playing at Bell Rock Entertainment. To re-activate that interest, please print and complete the form below and scan it and email the form to me at my email address.

Please also include a clear copy of:

1. your photo ID (e.g. Driver's license, Passport, Government issued ID document), as well as the photo ID of any person at Belle Rock Entertainment who may have access to any of my personal or financial information, or who is or may be involved in any decision about whether to pay me

2. a recent utility bill depicting your name and registered residential address (e.g. telephone, electricity, water etc.) as well as the photo ID of any person at Belle Rock Entertainment who may have access to any of my personal or financial information, or who is or may be involved in any decision about whether to pay me.

As soon as this information is received and reviewed, I will re-activate my interest in Belle Rock Entertainment. Please note, I may pretend not to get your documents, the first several times you send them. Also, I may require certified and/notorized copies of all the documents you've already sent. We'll just have to wait and see how that works out.

Please accept my sincere apologies for any inconvenience caused.

And thank for soliciting me as a player at Belle Rock Entertainment!

[vtlady]

Bellerock probably spent all their money merging with Trident Entertainment?
What do you think? If money is taken from an account for deposits into a casino then what's the big deal about putting it back into the same account?

[spearmaster]

Nice one Linus... LOL...

[Let_It_Ride]

Originally Posted by Linus

Belle Rock,

Thank you for soliciting me to play at Belle Rock Entertainment. My security as a player is of utmost importance to me, and in a routine reputation check, I noticed you have a large number of complaints, as well as incomplete information registered about the integrity of the people who run your company.

As a precautionary measure, I have temporarily suspended my interest in playing at Bell Rock Entertainment. To re-activate that interest, please print and complete the form below and scan it and email the form to me at my email address.

Please also include a clear copy of:

1. your photo ID (e.g. Driver's license, Passport, Government issued ID document), as well as the photo ID of any person at Belle Rock Entertainment who may have access to any of my personal or financial information, or who is or may be involved in any decision about whether to pay me

2. a recent utility bill depicting your name and registered residential address (e.g. telephone, electricity, water etc.) as well as the photo ID of any person at Belle Rock Entertainment who may have access to any of my personal or financial information, or who is or may be involved in any decision about whether to pay me.

As soon as this information is received and reviewed, I will re-activate my interest in Belle Rock Entertainment. Please note, I may pretend not to get your documents, the first several times you send them. Also, I may require certified and/notorized copies of all the documents you've already sent. We'll just have to wait and see how that works out.

Please accept my sincere apologies for any inconvenience caused.

And thank for soliciting me as a player at Belle Rock Entertainment!

nice1

and the bellerock rep asked me yesterday why I found their reply unsatisfactory, I think the above says it all, but just in case bellerock is still unsure, it's because you guys have no respect for your customers what so ever.

[shmoo]

Right now i'm getting angry!

Ive received a reply from Ecogra, very quick it was too! I cannot beleive they are saying exactly the same as Bellerock, see below for Tex's reply:

"We have investigated your query with the casino and after a thorough review have found that the casino has acted appropriately and have exercised their rights under the terms and conditions. For reasons of confidentiality the discrepancies will not be revealed.

Bearing the above in mind I must inform you that we find your dispute to be invalid.

Regards,

Tex Rees"

I am amazed that this organisation who is supposed to look after players is following exactly the same line as Bellerock. I am not getting paid my account will stay closed and i will not be told why! Apparantly this is fair and honest behaviour according to Ecogra!

Like i said previously, i had given up on getting paid but wanted to know why? Now my faith has been shattered completely in the whole online gaming industry as its a gamble in itself whether a casino will even pay back your deposit, with no fair organisation policing these casinos what chance do we all have?