bellerock being akward over ID - locked accs and no payouts.

[Dirk Diggler]

I'm sorry bellerock but asking for documents to be verrified by the POLICE is totally unreasonable and utter nonsense.

Please explain to me how someone should go about doing that? And I take it you will cover the costs involved?

You should either make the deicision to decline the documents AND give the actual reason for this or accept them.

Asking for documents to be verrified is a total joke and totally unreasonable.

[marcholmes]

bellerock.

You have replied to my PM but yet again you've not answered my question which were:

What is the discrepency?
How am I supposed to get the police to certify my documents?

I've just added some new questions:
can I get a solicitor (a lawyer) to verify my documents?
Where do the procedures or t+c's state that certified docs are to be supplied, surely the fact these are official docs anyway means they are certified?

And I see you say you'll happily share all info with eCogra or casinomeister so why won't you tell me why you're doing this to me by answering my questions? All you do is say the same thing about me supplyign 'certified' docs.

[shmoo]

Bellerock has also given me the same response to my PM, that there is discrepecies with my documents which i know is 100% a false statement but he will not go any furhter, completely useless!
I am now forced to go to Ecogra but to be honest i am resigned to never seeing my winnings but i do know for sure either way i will never be playing at any bellerock casino again, they are a complete joke!

[Let_It_Ride]

I found via their websites that they are owned / are part of Carmen Media Group

I've sent my complaint to pressoffice@carmenmedia.com if those of you who are also having problems do the same, we may get some results.

good luck all.

[Vesuvio]

Where do the procedures or t+c's state that certified docs are to be supplied, surely the fact these are official docs anyway means they are certified?

Shockingly there is something about this in the t&cs:

no substantial and/or exceptional cash-ins individually and cumulatively shall be made unless notarized facsimile copies of at least 2 (two) of the following are received:
Your:
most recent bank statement for the bank account from which your wagers have been paid;
driver's license;
social security card or a similar document; or
current and valid passport.

So unless you want to be treated like a criminal if you have a substantial win (& a notarized copy of ID costs about GBP80) this group should be avoided by all players.

[marcholmes]

Shockingly there is something about this in the t&cs:


So unless you want to be treated like a criminal if you have a substantial win (& a notarized copy of ID costs about GBP80) this group should be avoided by all players.

Yep, you're right, I missed the word 'notarized' so no complaints there.

Then again, the latest response from bellerock is

Unfortunately I cannot tell you what the discrepancy is.

Any commissioner of oaths should be able to certify your documents. It would require his name and contact details. Basically he is confirming that you are the person that he met, and that the documents are genuine. Yes I beleive a lawyer is a commissioner of oaths. It does not state that certified documents are required in the T&C's, but it does state that we can request any documents that we feel necessary.

I'll get my Solicitor to certify these docs and it'll be sorted by tomorrow so there should be no excuses now.

[GrandMaster]

Shockingly there is something about this in the t&cs:


So unless you want to be treated like a criminal if you have a substantial win (& a notarized copy of ID costs about GBP80) this group should be avoided by all players.

You can get a page notarized for £10 which is still excessive, you can also get things certified by a Justice of the Peace for free.

[WAYLANDER]

I have noticed that all the players with problems (marcholmes, vesuvio, shmoo, let it ride ) come from the uk.
As this is a document thing methinks this is more than a coincidence.
WAYLANDER

[vinylweatherman]

I am from the UK, and I did not have this trouble with Notarised documents and such nonsense.

BelleRock had damn well better be in the right about this, and the "discrepancies" had better not be due to their staff not knowing what UK Docs look like! The fact that all 4 complaints are from the UK makes me think so, as there have been many changes in UK documents over recent times, however, the government will not reissue new format docs to everybody, but are saving costs by waiting till such come for renewal in the natural course of events.

It might be of interest for these players to say which documents they have sent, and when they were issued, and whether new issuances of these documents are now in a different format.
Particular issues could be with the Driving Licence, with several formats being in circulation simultaneously, all currently valid at present, and ONLY reissued when the holder moves house, changes driving categories, or has the licence "cleaned" after acumulating penalty points.
Passports were recently changed too, and old format ones are still around as they are valid for 10 years.

If the complainants complain to eCogra, eCogra will be able to tell you what the problem was, and what their decision about it was.
In the case of BelleRock, you can take them to court (In Gibraltar) over any wrongs, although not for the winnings as they are not enfoceable in law (Gaming debt) You could also make an objection to the Gibraltean authorities about their handling of the case.

One complaint might suggest a "dodgy claim", but FOUR having the same problem and all from the UK looks like a procedural issue.

My Mother had to have Notarised copies done, and had each one done for £5 at a Commisioner for Oaths. There are set rules on who can Notarise a document, and if you know the "Right people" among family and friends you may get it done as a personal favour at minimal cost (or even free as mentioned).

£80 a time looks like a solicitor, not necessary, but they may not want to say that & lose out on £80!

[soflat]

Definitely a group to avoided.

It is shameful that they won't tell the players what the discrepancies are but they will share it with others. They shouldn't be passing around copies of people's social security cards and drivers licenses.

How about Belle Rock's security personnel post their own documents here so we can all verify THEM?