bellerock being akward over ID - locked accs and no payouts.

[mrracetrack]

gotta agree about their CS, in my last conversation with one of their agents, he told me he was the SENIOR agent, the highest authority within river belle that I could speak to and that his word was FINAL, what arrogance!

He was probably hired 2 days ago...

Although possibly he was told when he was hired that he was the "new senior agent"...

[shmoo]

Hi,

this is my 1st post and i am quite new to online gaming, but i too am having severe problems with bellerock!
I have had a good wn at Gaming Club and upon requested have sent them my ID, now i have received an email stating:


"We are sorry to inform you that there are discrepancies with the documents that you have sent us.

Therefore we have no other choice but to have your account locked and refund your initial deposit

back to your Neteller account.



If you are unsatisfied with any part of our decision, please feel free to contact us and we will bring

your case to Ecogra for an unbiased review.

I have emailed them numerous times and asked for the reasons behind this but i'm getting no replies whatsoever, i also asked them to get Ecogra to investigate as i can see no reason for them not to pay me!

This definitly doesnt make me feel confident to continue playing with them!

What can be done? Anything?

[Dirk Diggler]

You can PM their rep on here (username bellerock) or file a dispute with ecogra.

Failing that you can 'Pitch a Bitch' here and Bryan would hopefully look into it for you.

[shmoo]

Thanks Dirk!

i'll give the bellerock rep a try!

[Let_It_Ride]

Originally Posted by Dirk Diggler

You can PM their rep on here (username bellerock) or file a dispute with ecogra.

Failing that you can 'Pitch a Bitch' here and Bryan would hopefully look into it for you.

sorry have to disagree about the PM rep route, I've sent a detailed PM regrading my cashout problem with supporting copies of online chat with CS over the weekend.

the rep has been online here today but did not even have the courtesy to drop me a quick PM to say they will look into my problem.

[Vesuvio]

Originally Posted by Let_It_Ride

the rep has been online here today but did not even have the courtesy to drop me a quick PM to say they will look into my problem.

The rep's just been using the same li(n)e as CS about "discrepancies" with documents while giving no details that would actually explain his group's actions. It's truly absurd when you get to the stage of having to contact eCOGRA or perhaps pitch a bitch here to have a chance of finding out what the problem's supposed to be.

[marcholmes]

Originally Posted by Vesuvio

The rep's just been using the same li(n)e as CS about "discrepancies" with documents while giving no details that would actually explain his group's actions. It's truly absurd when you get to the stage of having to contact eCOGRA or perhaps pitch a bitch here to have a chance of finding out what the problem's supposed to be.

Yep, I can confirm this is what is happening with me, I'm giving the rep till tomorrow to at least have the courtesy to acknowledge my latest PM (X2 previous ones rec'd no response), if no joy then it's time to PAB, it looks like there is more than just me suffering the same problem and that does not look good. This is looking like rogue behaviour and I thought this lot were reputable!!

This lot are bang out of order and I want all money I'm owed.

[bellerock]

Hi All,

Unfortunately there is a discrepancy with the both Vesuvio and Marcholmes's accounts. The very fact that we have asked them to have their documents verified shows that we have found a problem that needs to be resolved. The request is not unreasonable as we have an obligation to protect our business and our players.

Until such time as we receive certified documents the accounts in question will remain closed. I am not in a position to give any further information on the board, however should eCOGRA or Casinomeister become involved the information will be shared with them in order to clarify our position.

Best regards,

Belle Rock.

[Let_It_Ride]

bellerock you wish to comment on my delayed payment and several false promises made by your CS?

your silence speaks volumes !!!!!!!!

[Vesuvio]

Originally Posted by bellerock

The very fact that we have asked them to have their documents verified shows that we have found a problem that needs to be resolved. The request is not unreasonable as we have an obligation to protect our business and our players.

Bellerock, as I've repeated again and again - "verifying" documents, whatever that actually means, is a complete irrelevance here. The documents are exactly as sent to you (everything in them can easily be verified by you through other sources in 5 minutes). If there's a problem then this will get nowhere closer to resolving it. The suggestion that you have any interest in protecting your players here isn't worthy of comment. Protecting your business by avoiding paying out winnings when you'd have happily pocketed the deposit if I'd lost - I suppose yes.

Originally Posted by bellerock

Until such time as we receive certified documents the accounts in question will remain closed. I am not in a position to give any further information on the board, however should eCOGRA or Casinomeister become involved the information will be shared with them in order to clarify our position.

What you, or the casino, are in a position to do is explain in private to players the reason for confiscating a significant amount of money. As has been mentioned elsewhere on this board that's the bare minimum that should be required of a reputable casino. I will write to eCOGRA, but I consider having to appeal to a third-party simply to find out what the dispute is supposed to be disgraceful.