bellerock being akward over ID - locked accs and no payouts.

[Linus]

Players need to get ahold of some of them "natural rights," like the casinos got.

[furby]

From Belle Rock, quoted by Sirius:

The very fact that we have asked them to have their documents verified shows that we have found a problem that needs to be resolved.

Sirius are you happy to swallow this whole? It is a circular argument. They are saying "we claim there is a problem, and the fact that we say there is a problem proves that there is a problem." While such a grandiose statement fits in with Belle Rock's delusion that they are some kind of authority figure, it shouldn't be automatically accepted unchallenged.

Wouldn't it be nice if the minute we claimed something it became true? We would just have to say something and we would always automatically be right because we'd just said it. That is what Belle Rock is asking us to accept.

When Belle Rock ask for certified / verified documents / copies (sorry but their terminology changes all the time) it doesn't automatically mean that they have found a problem. There are other possible explanations. One is that Belle Rock have simply decided not to pay, to achieve this they place unduly onerous demands on the player claiming his winnings, and proceed to frig him around as much as possible.

I would say the posts on this thread point towards the later explanation as being more likely, and I speak as a player who has been robbed of deposit and winnings totalling 498 Euros by these thieving scumbags.

[Linus]

Originally Posted by GrandMaster

It seems that players are entitled to much less natural justice than casinos.

Grandmaster, maybe we could get some from eCogra, if they haven't already sold out.

You suppose there's a bulk rate?

[Let_It_Ride]

here's a link to the directors of bellerock

http://www.carmenmedia.com/directors.asp

I suggest those of you having problems try and email them direct, I would try name combinations such as

TimJ@carmenmedia.com
TimJohnson@carmenmedia.com
Tim.Johnson@carmenmedia.com

good luck all.

[Vesuvio]

Some welcome comic relief!

http://www.carmenmedia.com/visions.asp

[sirius]

I don't actually believe at the moment there were discrepancies in the ID but I'm hoping the casinos think there are. Has anyone got any more responses from eCOGRA? Bellerock have asked players to complain to eCOGRA (which I'm not a fan of) but eCOGRA don't seem to have looked into it much so far.

On the subject of telling players what is wrong with the ID, they simply shouldn't do it if they believe the ID is fraudulant as it would give the person an idea of how to get around it next time. I'm sure I've read cases Casinomeister dealt with where it turned out that the ID was fraudulant but the casino never told the player but Casinomeister was told the actual reasons.

[paul02085]

Originally Posted by sirius

On the subject of telling players what is wrong with the ID, they simply shouldn't do it if they believe the ID is fraudulant as it would give the person an idea of how to get around it next time. .

If this is true we sure do have alot of fraudulent people posting on here.

[Vesuvio]

Originally Posted by sirius

I don't actually believe at the moment there were discrepancies in the ID but I'm hoping the casinos think there are. Has anyone got any more responses from eCOGRA? Bellerock have asked players to complain to eCOGRA (which I'm not a fan of) but eCOGRA don't seem to have looked into it much so far.

I haven't heard anything from them 5 days after submitting a complaint, so I suppose I'll have to write again.

One of the many thing that worries me here is that in their e-mails confiscating winnings Bellerock offer to take the case to eCOGRA themselves. If you take them up on that then you don't even get the chance to put your own case.

[furby]

I'm sure I've read cases Casinomeister dealt with where it turned out that the ID was fraudulant but the casino never told the player but Casinomeister was told the actual reasons.

I would be happy to send my ID to Bryan so he can check it's legitimate. I would have pitched a bitch by now but he's on holiday and not taking any new ones.

[GOCC]

One of the interesting point regarding all this is Cost.

On friday I telephoned a Notary Public (Type of solicitor/lawyer) and asked how much it would be to certify that a photocopy of my passport was mine.

The charge was £50 plus VAT (A tax in the uk charged @17.5%) so would be £58.75.

Are the casinos paying this back.

This all seems to be an excuse just not to pay. Are Belle Rock saying that all these posters are committing fraud.