Jackpot Factory's Inspirational Stories

[jetset]

QUOTE: You are STILL potentially gaining traffic from unfortunate situations. If I search for depression or cancer or suicide or any of these things I STILL get links to allslots, alljackpots and wherever else. Sure, the stories are gone but the links still take you to your casinos and endless guff about how great slots are. UNQUOTE

Good point from Elscrabinda - one of the priorities here is to ensure that ALL of this nonsense is removed.

[dominique]

Originally Posted by vinylweatherman

It might be worth seeing if the company can contact the major search engines and admit to this, and ask that they refresh the cached pages in order to get rid of this content more quickly.

Unfortunately, the engines do not act directly on any complaint or petition.

They do record these, and they take them in consideration when working on their algorhythms. But individual queries are not dealt with as such.

Also, it takes some time for the engines to pick up on this type content, and it takes just as long for them to drop it.

Some sites like Casinomeister and also GoneGambling and mine see reactions that are quite fast beause the engines know the content naturally changes continually and come around very often. Other places wait a lot longer.

There is no way any individual can influence this, or everyone would be trying to do so all the time.

I appreciate JF's coming out to speak, and I appreciate Meki's comments.

To blacklist or not to blacklist - I am still waiting for some more information, but my finger is on the trigger and blacklist content is written and waiting to be published.

That said, I hope I won't have to blacklist these casinos because prior to this disgusting display they have always been forthright.

[Scooter7]

Originally Posted by dominique

To blacklist or not to blacklist - I am still waiting for some more information, but my finger is on the trigger and blacklist content is written and waiting to be published.

The statement made by JF is a good start, but far more information is required before Dominique's decision can be made one way or the other.

I really want to know:

1. Who commissioned the SEO activity?
2. Who checked and approved the content?
3. What checks and balances are being put into place to avoid a repeat performance?
4. Can JF contact the search engine companies and have the listings removed, thus eliminating the 'lingering' effect?
5. Is JF willing to put a full explanation on their main website so everyone, not just forum readers know that a grievous error was made, and then (hopefully) corrected?

When I dealt casino games I once made a $10,000 mistake on a dice table. It's amazing how calm and forgiving the players were when I said, "I screwed up. It might take a few minutes, but they'll check the tapes and make sure we fix it right." Screwing up and fixing it is sometimes better for one's business in the long run than not screwing up in the first place.

This whole situation is deplorable, but fixing the situation properly could be JF's salvation.

[justred]

The problem here is that the links could remain in the SE's for a very long time. Even though one can request pages to be removed, the reality is that they may never be...

Requesting page removals with google and yahoo is not as simple as it sounds.

So if you anyone is going to make the presence of these links in the search engines a criteria to ban the JF casinos, you will ban them for something which is not in their control.

(Not defending them - just stating fact).

[Chatmaster]

First let me start by congratulating JF for taking RESPONSIBILITY! My hat are of to them for taking such a bold step! You have earned my respect back in that regard.

For putting measures in place to deal with these issues, I would really like to know what those issues are in more detail to know how secure and trusted future relationships with you will be. I also suggest that you make public more details as to what exactly happened here! I smell outsourcing of SEO happened and were completely unaware from a management point of view what happened here? I also smell an individual with way to much freedom taking you for a ride? Surely other casinos must be made aware of the dangers involved when outsourcing SEO or editorials?

888 certainly know what the are doing and also showed that they don't care! There might be other casinos however that will step in the same stinky stuff with open eyes, that can learn from this lesson.

Further more. By taking down your pages. Certainly you know where they are hosted? If not, how can we help you? Surely you must work with spiral in this issue as the domains I found were al registered through them. Then by making a template page to serve as a landing page for all pages in relevant domains and then make them redirect to that page using a 301 or redirect within IIS,... you will get the oppertunity to fix them and put them live with propper content. It is also the safest way of ensuring that there are none risky content left thereafter. Just a suggestion anyway!

Furthermore, just a note as far as Loyd is concerned. He has handled the situation on the CAP forum in a very mature and trusted manner. I feel a congratulations are in order to the Brightshare/Jackpotfactory team as you are truly privilaged to have such a great team member.

I also would like to know one more thing. As far as removing these really damaging content are concerned, is there a timeline involved? I do not mean the rankings, I mean the actual site content!

[casinocrush]

I'm very pleased to see JF come along and accept responsibility - better late than never. Thanks JF, and also thanks for those that have posted replies since understanding the current position of them.

I'm thinking a lot about some of the replies which seem to be 'after blood' (names of people etc etc who arranged for this). Whilst this may (or may not be) important to the public, I thought the big priority for everyone seemed to be getting the bad stuff down and off the internet.

I don't doubt that there will be investigations about who/how/why this happened will occur, but I think the priority surely is to ensure the pages are down (and/or replaced with some sort of explanation).

I'm not sure how fair it is to "make" JF make a public announcement as without understanding the full who/how/why this may unnecessarily make 'bad spin' for something that they have taken responsibility for, and are slowly but surely correcting.

Whilst I'm sure no-one can forgive these 'SEO tactics' - the fact that JF has always had good player feedback from what I've experienced (both as a player and a webmaster dealing with issues), I believe should let us give them a chance to redeem themselves. As I saw someone wrote - it's often how you deal with a situation that matters - the fixing that is important - I agree with that very much. No-one is perfect, everyone makes mistakes sometimes - even big companies.

I think we have to be a little more patient and understanding that everything takes a little time.

I would however agree with many that

- it would be nice, and might help JF's reputation if there is some statement (on those dodgy pages) saying at least the page(s) have been removed due to inappropriate content for which internal investigations of are continuing.

- it would also be a good idea to at least offer some $$$ to one of the gamblers anon places (effectively accepting that irresponsible SEO may have drawn inappropriate visitors, players who may have become problem gamblers).

These are things that I should expect could be done relatively quickly.

Anyway, I'm pleased to see that this is now on it's way to being resolved.

I will not be pulling JF from my sites as I believe they are making progress, have admitted and apologised, and from their past good reputation, I think they've already sufferred financially a lot from this.

I will look forward to seeing the 'who/how/why' at some point but I think if people that have posted are genuinely concerned about the tactics and the effect on vulnerable people (and aren't just for blood), then they'll assist JF by emailing David the links/sites that are still up with the 'scummy ads' and then he can ensure it is dealt with.

Apologies again if I've offended anyone, repeated too much or anything and thank you to all those that have made this topic fair to all, and allow and appreciate everyone's feedback.

Happy Gaming Always!
Geno, Casino Crush

[vtlady]

Yes, at this time I feel it would be very bad for the Jackpot factory, if there were any documented cases of vunerable people being taken advantage by them. I have to wonder why, there is no word from ecogra. It would seem they have had ample time to investigate this situation. I would also like to know more information about Spiral and it's connection to the Jackpot Factory. It would appear to me there is more then what mets the eye here so to speak.

[Chatmaster]

Originally Posted by vtlady

Yes, at this time I feel it would be very bad for the Jackpot factory, if there were any documented cases of vunerable people being taken advantage by them. I have to wonder why, there is no word from ecogra. It would seem they have had ample time to investigate this situation. I would also like to know more information about Spiral and it's connection to the Jackpot Factory. It would appear to me there is more then what mets the eye here so to speak.

I can assure you that Spiral offers a domain registration service to many microgaming casinos and there is no worry about anything fishy going on with them.

I have to agree. eCOGRA must be quite as it finally dawned on them that they actually can't act on the JF issue if they let 888 of the hook!

[Jackpot Factory]

Originally Posted by Chatmaster

Furthermore, just a note as far as Loyd is concerned. He has handled the situation on the CAP forum in a very mature and trusted manner. I feel a congratulations are in order to the Brightshare/Jackpotfactory team as you are truly privilaged to have such a great team member.

Thanks Chatmaster,

We realize the uphill battle regarding the search engines and are considering all our viable options. Regarding Lloyd, you could not have said it better. We work very closely and he is a very integral part of the BrightShare/Jackpot Factory team.

Best regards,
David

[Let_It_Ride]

Originally Posted by Jackpot Factory

Those of you who have had contact with the JF Group, know our reputation and know that we take our casino operation seriously...

In the past, we have ALWAYS held true to our word...

And in response to the comments about the speed in which we worked to resolve the situation, I would like to reiterate that we worked as fast as possible...

I understand it might take some time for people out there to trust us again...

yeah right I nearly fell for it, but it's just words, the reality when dealing with these people is very very different, as I found out in the last 4 days when trying to find out why I had not been paid.

(see arrgh - another casino withholding winnings thread)

Let me share my experiences with you all and show what little the staff at this casino think of us the players/customers

Friday, agent S promises me that I will be paid within 48 hours, maybe she said this in good faith or maybe just to get rid of me, we'll see...

Sunday, after the 48 hours are up and no payment, agent x says we'll send an urgent email to finance and pay you asap

Monday, agent y says we'll send an urgent email to finance and pay you asap, must be an echo in the office.

Okay now I'm not too happy, so agent y goes and speaks to supervisor G, he says no worries we'll make an urgent call to finance and pay you asap and we'll even email you within 3 hours to let you know how super we are

tick tock after 3 hours and no email, I give my PC a good shake and a few SPAM fall out but nothing from JF

speak to agent A, sorry supervisor G has gone home, so explain my story yet again, ah I see you were paid xxxx euros, er yes that was back in May and nothing to do with my call today! 20 mins later tap tap tap of keyboard okay I see that you've been paid, I say err sorry but I see on cashcheck everything is still 'work in progress' and also I check NETeller and nothing. So I ask agent A to email me to say I've been paid (not that I don't trust these guys). Yes we will sir as soon we get confirmation you've been paid, what! but! you just said I've BEEN paid!

Ask to speak to supervisor on duty, okay sir please told, tick tock, hello sir I'm sorry but supervisor S will not speak to you. I say why is that, because as far as we're concerned you've been paid. I say I'll call every hour until I get to speak to a supervisor and get something in writting to say I've been paid and it would be a common courtesy to explain to me once I get paid what the problem was.

Agent A says, sir you can call every hour if you wish, but you will lose your dignity with us and eventually we'll just cut you off! I'm so glad these guys record phone calls, management could use this in the next training session (training session wots that then?)

As I type this I still have no news from these guys (but hey at least I still have my dignity ) The rep here has been made aware, but ffs how long does it take to ring your finance ppl to find out wtf is going on? But I suppose it does help if you know who your finance ppl are, as one agent did not even know that!

So JF I would like to thank you from the bottom of my heart in making it easy for me to finally walk away from online gaming and a final word to supervisor S, please check your job description, I'm sure somewhere in there you'll find that your job is to speak to customers!

Let It Ride no more.