Unbelievable

[texas hooters]

This is from a cashout of apx. 2 weeks ago. I have already received the check that is suppose to bounce and cashed it ! Now what do I do ?


From: "VIP Support" <[email protected]>
To: XXXXXXXXXXXXXXXX
Subject: Check Withdrawal update
Date: Wed, 10 May 2006 18:11:57 +0200

Dear XXXXXX,

We mailed you yesterday to inform you that one of our Withdrawal Cashin
Processors may have issued some checks that can not be processed by
recipient banks.

We would like to inform you that they have decided to cancel and
reissue
all affected checks. The cashin check that you have in your possession,
or
that you have requested, will be reissued shortly.

If you would prefer to withdraw your winnings via an alternative
payment
method, please log into your casino software within the next 24hours
and
update your Preferred Method of Payment on the banking pages. If you
have
any additional questions, please discuss this with the VIP Support Team
before close of business tomorrow, and we will assist to make the
necessary
arrangements.

If you choose not to update or change your Preferred Method of
Payment on
your banking pages, we will process your check for you this Friday 12
May
2006.

Again, wed like to sincerely apologize for any inconvenience this may
have
caused.

Sincerely,

VIP Support Team

Fortune Lounge Casinos

VIP Toll Free Tel:

USA: 1-800-467-5178

VIP Toll Free Fax:

USA: 1-800-553-0108

 

[marasta]

Bad Check at All Slots too

All Slots issues bad check

--------------------------------------------------------------------------------

I'm glad you are all happy with this group , but I am not. I am writing in behalf of my daughter who cashed in $500 , and received a check a week ago Monday. She deposited the check into her checking account and then the following Sunday ( last Sunday) received this e-mail form All Slots.

Dear XXXXX
>
> Please note that we are currently experiencing a problem with one of our
> banks.
> We bring this to your attention, because the check we recently sent you
> was issued from this bank and as such, you will not be able to cash it in.
>
> We apologize for this inconvenience and are doing everything we can to
> ensure that you get paid in a timely manner.
>
> We advise you to contact our support team and one our agents will help you
> work out the best alternative way for you to receive your money.
>
> Call us toll-free at: 1-866-517-1404 or write to us at
> [email protected] and we will be glad to help.
>
> We thank you in advance for your patience and look forward to a speedy
> resolution of this issue.
>
> Your account number is: asrXXXXXXX
>
> Shelley Simmons
> All Slots Casino
> A Jackpot Factory Casino
>
> ---------------

My daughter then called them and said that she would have many bounced checks because their check was bad. They kept telling her that she would receive ( and then did) a $50 bonus from them . She is furious!!!

As of today she hasn't received the check back in the mail with insufficiant funds, and she is still waiting to see if the check ever cleared.

She contacted Jackpotfactory, and they told her for sure the check would bounce, and again told her that she had a $50 bonus in her account. Even after she told them she would be bouncing many checks because of their bad check, they seemed not to understand how much money this would cost her.

This issue is so dissappointing to me and her as well.

IF this issue is not resolved soon, my daughter will sign up here and PAB. She is still waiting to see if the check for sure bounced.

 

[GrandMaster]

This is the sort of story that could add ammunition to those seeking to ban online gambling in the US. If these casinos have any decency, they will cover all overdraft and bounced cheque fees, and they will have already sacked the payment processor sending out rubber cheques.

The moral of the story, before you deposit next time, you should ask for a copy of the casino's bank statement.

 

[tennis_balls]

I just received notice that my Vegas Splendido check is bad.

I think it might be because they used an American bank.

I again requested that they use Neteller so I'm sure they will send another check.

 

[Pinababy69]

This is really disturbing. I wonder if any of the reps here from Fortune Lounge or Jackpot Factory could comment or elaborate on this for us? hOOters or Marasta, have either of you PM'd the reps?

 

[suzecat]

If these casinos have any decency, they will cover all overdraft and bounced cheque fees, and they will have already sacked the payment processor sending out rubber cheques.

Yes, it would be the moral (right thing) to do. We (ex. US) have grown used to the comfort of very strict banking laws that protect us from losses such as these. IF these bad checks are drawn on US banks, then there is recourse. If not, well, recourse is doubtful.

I think a great lesson from this is not to spend money received from a casino check before it has cleared your bank. And you would have to demonstrate a huge amount of patience to do so.

 

[texas hooters]

To top it off this isn't even a good email address for Fortune Lounge Support ! I have tried replying twice to their email and both emails bounced ! Just like the check huh ?

 

[texas hooters]

This is really disturbing. I wonder if any of the reps here from Fortune Lounge or Jackpot Factory could comment or elaborate on this for us? hOOters or Marasta, have either of you PM'd the reps?

Not yet Pina I am swamped with things to do right now getting ready for vacation but I will this evening ! I am really pissed I know they had to know this before now. This was from 2 weeks ago !

 

[marasta]

My daughter is still waiting for confirmation from her bank as to whether or not it bounced or cleared. She deposited the check a week ago Monday. After confirmation one way or the other , she will PM the rep from All Slots.

 

[rtmlam]

This seems very odd indeed. Albeit this may not be either groups issue directly, it certainly is an issue indirectly if they are using a processor that issues checks that cannot be cleared. I had suggested to Marasta to PM the rep here for Jackpot Factory to get additional information. Clearly this now is an issue for some other groups as well. I would expect to see some clarification with regards to this issue from the reps here soon. This is truly the type of problem that could leave a serious "black eye" not only for the groups involved but the industry as a whole. It will be curious to see if ultimately these checks are rejected due to insufficient funds or some other reason.

 

[tennis_balls]

stubborn splendido

even worse......after they screw up and issue a bad check, Vegas Splendido now won't refuses my request that they credit my neteller rather than issue another check...... What a crock!

 

[Let_It_Ride]

and it's cheque not check, opps sorry wrong thread

 

[rtmlam]

"Check" has multiple definitions including......

"A written order to a bank to pay the amount specified from funds on deposit; a draft."

The word origin as well............

The words check, chess, and shah are all related. Checkmate, the next stage after check, goes back to the Arabic phrase shh mt, meaning the king is dead. Through a complex development having to do with senses that evolved from the notion of checking the king, check came to mean something used to ensure accuracy or authenticity. One such means was a counterfoil, a part of a check, for example, retained by the issuer as documentation of a transaction. Check first meant counterfoil and then came to mean anything, such as a bill or bank draft, with a counterfoil or eventually even without one.

 

[The Watchdog]

It could by a stupid belief...

With all what is going on the US.. don't you think the banks might know that certain checks from certain companies are coming form the gambling industry?

It could be stupid, but since they are so focused, remember "for the good of our nation's population", on avoiding people from gambling online that the banks don't want to pay checks that could lead to a goverment investigation.

I believe that Moneybookers is going to grow big time in the following months... However they don't allow gambling if you fund with MC.

I have seen that customers are having problems running their cards with Neteller as well.

Well, is just a weird so many complains of bad checks...

 

[GrandMaster]

With all what is going on the US.. don't you think the banks might know that certain checks from certain companies are coming form the gambling industry?

How would they know? The US cheques I have received were ordinary cheques drawn on J P Morgan in New York or Well Fargo in Carson City, Nevada.

 

[chuchu59]

and it's cheque not check, opps sorry wrong thread

Depends on where you live. I use cheque though.

 

[ergopro]

I believe that Moneybookers is going to grow big time in the following months... However they don't allow gambling if you fund with MC.

You can use the funds you deposit there with MC for gambling...just send the money to your own email addy...costs few cents, but it can be deposited to casinos after that...

 

[texas hooters]

Has anyone found out any info as to why these checks are bouncing ? This is a real concern and if anyone has some knowledge about why this is happening a post would be much appreciated.

 

[tennis_balls]

How would they know? The US cheques I have received were ordinary cheques drawn on J P Morgan in New York or Well Fargo in Carson City, Nevada.

My theory is that US banks have now compiled a more complete database of online gambling accounts. These banks don't want to be connected in any way in case the congressional witch-hunt against internet gambling continues.

 

[dickens1298]

MY experience with Fortune Lounge several years ago...

When I first started internet gambling, one of the first casino groups I joined was the Fortune Lounge group. I remember I started out with blackjack, then had a nice run on one of their slots and cashed out for over $2500.

They Fedexed me a check, which was drawn on Bank of America. Being a neophyte to online casinos then, I was EXTREMELY nervous about whether the check would clear, and actually went to my nearest B of A branch to cash the check. I spent several nervous minutes while they validated the check and confirmed the funds, and only breathed a sigh of relief once I received the cash in my anxious hands. But I DID receive the cash.

Did Fortune Lounge change banks? Or is this some sort of issue with that particular checking account, or is it part of a larger problem with internet gambling (eg banks no longer honoring these types of checks)?

 

[Pinababy69]

Has anyone who this affected directly PM'd either the Fortune Lounge rep, or the Jackpot Factory rep? I don't think by the thread title that either one of them would read this thread if they weren't made aware of it.

 

[fortunelounge]

Several of our players have been affected by this issue as well.

We were informed by our processor that a batch of checks was problematic and we informed those players affected of the situation. Players were given the choice to change their preferred method of payment for the re-issue of payment or to receive checks from a different bank.

This issue is completely out of our (and other casino operators') control and we sincerely regret the inconvenience it has caused.

Fortune Lounge players will receive compensation for additional bank charges related to this issue.

We, once again, apologize for the inconvenience.

VP Operations
Fortune Lounge

 

[tennis_balls]

Players were given the choice to change their preferred method of payment for the re-issue of payment or to receive checks from a different bank.

This issue is completely out of our (and other casino operators') control and we sincerely regret the inconvenience it has caused.

VP Operations
Fortune Lounge

Actually, Fortune Lounge is handling this much better than others by allowing affected players to change the method of payment. Live long and prosper, Fortune! (...just not at my expense, please....lol)

 

[texas hooters]

Several of our players have been affected by this issue as well.

We were informed by our processor that a batch of checks was problematic and we informed those players affected of the situation. Players were given the choice to change their preferred method of payment for the re-issue of payment or to receive checks from a different bank.

This issue is completely out of our (and other casino operators') control and we sincerely regret the inconvenience it has caused.

Fortune Lounge players will receive compensation for additional bank charges related to this issue.

We, once again, apologize for the inconvenience.

VP Operations
Fortune Lounge

Can you tell us why/the reason for the problematic checks ?

Also in order to get compensation for additional bank charges related to this issue the casino wants copies of our bank statements. I do not plan to give anyone a copy of my bank statement. Would FL give me a copy of their bank statement to insure me that it won't happen next time I play ? I think not !

 

[tennis_balls]

Also in order to get compensation for additional bank charges related to this issue the casino wants copies of our bank statements. I do not plan to give anyone a copy of my bank statement. Would FL give me a copy of their bank statement to insure me that it won't happen next time I play ? I think not !

Surely they will allow you to black-out all personal information on your statement. It's a pain, but that request doesn't sound unreasonable. Hopefully they'll throw you a bone with some free spins for your troubles.

 

[GrandMaster]

My theory is that US banks have now compiled a more complete database of online gambling accounts. These banks don't want to be connected in any way in case the congressional witch-hunt against internet gambling continues.

I find this unlikely, it would be difficult to maintain such a database. I can, however, imagine that some banks would close down the accounts associated to online banking.

 

[1819]

"Check" has multiple definitions including......

"A written order to a bank to pay the amount specified from funds on deposit; a draft."

The word origin as well............

The words check, chess, and shah are all related. Checkmate, the next stage after check, goes back to the Arabic phrase shh mt, meaning the king is dead. Through a complex development having to do with senses that evolved from the notion of checking the king, check came to mean something used to ensure accuracy or authenticity. One such means was a counterfoil, a part of a check, for example, retained by the issuer as documentation of a transaction. Check first meant counterfoil and then came to mean anything, such as a bill or bank draft, with a counterfoil or eventually even without one.

since i made my living as a hockey player, check only has one meaning for me!

 

[fortunelounge]

Can you tell us why/the reason for the problematic checks ?

Also in order to get compensation for additional bank charges related to this issue the casino wants copies of our bank statements. I do not plan to give anyone a copy of my bank statement. Would FL give me a copy of their bank statement to insure me that it won't happen next time I play ? I think not !

Unfortunately I cannot tell you the reason for the problematic checks. Our processor can probably answer this question.

Please be reasonable here. We are. If you claim that you have had some bank charges because of this issue, it is only fair that we see what we are paying for. In several cases players have not even cashed these checks so we do not know who has incurred costs and can therefore not just pay everyone a blanket payment.

All you need to do is to blank out all other line items on your statement.

VP Operations
Fortune Lounge

 

[cipher]

Unfortunately I cannot tell you the reason for the problematic checks. Our processor can probably answer this question.

Please be reasonable here. We are. If you claim that you have had some bank charges because of this issue, it is only fair that we see what we are paying for. In several cases players have not even cashed these checks so we do not know who has incurred costs and can therefore not just pay everyone a blanket payment.

All you need to do is to blank out all other line items on your statement.

VP Operations
Fortune Lounge

It appears to me that Fortune Lounge is bending over backwards here to accommodate the issue of additional charges incurred by clients as a result of this check fiasco.

As suggested by Fortune Lounge a redacted copy of all affected person's bank statements will only serve to justify those additional expenditures to the casino's bean counters.

Have a good one.

 

[rtmlam]

Agreed, FL is indeed handling this properly and professionally. It is not only normal but expected to provide verfication of charges when requesting reimbursement for said charges. This is commonly done with any transaction errors such as double tapping an account, etc. It is very simple to either mark out the transactions on the statement that do not apply manually or only pull the transaction details for the applicable charges if your bank offers this option. I commend FL for responding on this issue and shedding a little more light on the subject, although it would be nice to know what type of "problematic" issue the processor had.

 

[tennis_balls]

my bad check from Vegas Splendido had "PROC CYBER SERVICE, INC." listed as the payor so maybe the issue lies with that company?

 

[dominique]

my bad check from Vegas Splendido had "PROC CYBER SERVICE, INC." listed as the payor so maybe the issue lies with that company?

That would be my guess.

 

[goodie2shoes]

All Slots issues bad check

--------------------------------------------------------------------------------

I'm glad you are all happy with this group , but I am not. I am writing in behalf of my daughter who cashed in $500 , and received a check a week ago Monday. She deposited the check into her checking account and then the following Sunday ( last Sunday) received this e-mail form All Slots.

Dear XXXXX
>
> Please note that we are currently experiencing a problem with one of our
> banks.
> We bring this to your attention, because the check we recently sent you
> was issued from this bank and as such, you will not be able to cash it in.
>
> We apologize for this inconvenience and are doing everything we can to
> ensure that you get paid in a timely manner.
>
> We advise you to contact our support team and one our agents will help you
> work out the best alternative way for you to receive your money.
>
> Call us toll-free at: 1-866-517-1404 or write to us at
> [email protected] and we will be glad to help.
>
> We thank you in advance for your patience and look forward to a speedy
> resolution of this issue.
>
> Your account number is: asrXXXXXXX
>
> Shelley Simmons
> All Slots Casino
> A Jackpot Factory Casino
>
> ---------------

My daughter then called them and said that she would have many bounced checks because their check was bad. They kept telling her that she would receive ( and then did) a $50 bonus from them . She is furious!!!

As of today she hasn't received the check back in the mail with insufficiant funds, and she is still waiting to see if the check ever cleared.

She contacted Jackpotfactory, and they told her for sure the check would bounce, and again told her that she had a $50 bonus in her account. Even after she told them she would be bouncing many checks because of their bad check, they seemed not to understand how much money this would cost her.

This issue is so dissappointing to me and her as well.

IF this issue is not resolved soon, my daughter will sign up here and PAB. She is still waiting to see if the check for sure bounced.

OMG this is a shame.

 

[bb1webs]

Hi,

I first want to apologize if I am out of line for posting this but when I read the first post I new I was not about to continue to list any casinos that wouldn't make matters right.

Here is the reply I received from allslots and I trust people can contact them from this point and get restitution.

Here is what I wrote and their reply.

Hi Steve,

I've spoken with the All Slots Casino Manager about your letter:

As you said, the announcement of a problem with the bank was totally unexpected. By-the-way, it was not a matter of insufficient funds, but rather that the bank decided unilaterally to not continue working with the casino's financial clearing house (Proc-Cyber). Within hours of receiving this notification - on a Sunday morning - all players who were effected received the email you've sent below.

It is surprising that your daughter has not received notice from her bank that the check will not be honored. Please have her make sure with her bank that the check was in fact bounced.

If the check was not honored by her bank, please have her call Support again, at 1-866-517-1404, and tell them what charges she has incurred due to this bounced check, and ALL her costs will be re-imbursed by the casino.

Please forward the email regarding the player waiting for a check for $800 so I can check into this further.

Again, we all apologize for the inconvenience.

Regards,
Marcia Ashkanazy
Affiliate Agent
www.brightshare.com




--------------------------------------------------------------------------------
From: steve from bondedcasinos.com [mailto:[email protected]]
Sent: Monday, May 15, 2006 10:16 AM
To: Brightshare Info
Cc: [email protected]
Subject: attention Lloyd & Shelley


Hi Lloyd and Shelley,

listen I just read this and was appalled.

quote:
Dear XXXXX
>
> Please note that we are currently experiencing a problem with one of our
> banks.
> We bring this to your attention, because the check we recently sent you
> was issued from this bank and as such, you will not be able to cash it in.
>
> We apologize for this inconvenience and are doing everything we can to
> ensure that you get paid in a timely manner.
>
> We advise you to contact our support team and one our agents will help you
> work out the best alternative way for you to receive your money.
>
> Call us toll-free at: 1-866-517-1404 or write to us at
> [email protected] and we will be glad to help.
>
> We thank you in advance for your patience and look forward to a speedy
> resolution of this issue.
>
> Your account number is: asrXXXXXXX
>
> Shelley Simmons
> All Slots Casino
> A Jackpot Factory Casino
>
> ---------------

My daughter then called them and said that she would have many bounced checks because their check was bad. They kept telling her that she would receive ( and then did) a $50 bonus from them . She is furious!!!

As of today she hasn't received the check back in the mail with insufficiant funds, and she is still waiting to see if the check ever cleared.

She contacted Jackpotfactory, and they told her for sure the check would bounce, and again told her that she had a $50 bonus in her account. Even after she told them she would be bouncing many checks because of their bad check, they seemed not to understand how much money this would cost her.

This issue is so dissappointing to me and her as well.

unquote:

Lloyd this is a deal-breaker for me if allslots doesn't make this right. I can't be sending players to some place that won't take responsibility for its actions. They sent the check and the lady obviously didn't know about the problem in time and thus deposited it fully expecting it to be good.

the casino although not at fault, is responsible to those it wronged. It can take up the damage costs with the appropriate people, but the players absolutely cannot be forced to take the blunt damage this situation has caused.

The proper course of action is to contact the effected players and offer complete restitution for all damage caused by this incident and then the casino keeps track of the money it pays out to make this right to the players and then it goes and gets restitution from the offending party, whoever that may be. It certainly is not the players.

I will be eagerly awaiting a reply Lloyd and Shelley, and as proof I stand behind my words I remind Lloyd of the letter I just sent to him about the player who was waiting on a check for $800.

If Jackpots lets me down and the player doesn't receive the check on time. I will pay that man what i said I would. Even though its not my fault! Because I take responsibility for my actions/promises. I cannot accept any less from the casinos I list.

I sincerely hope the powers that be take into consideration that Allslots has a great reputation and I personally think it would be a great disaster to lose what is so hard to obtain all over the few dollars (in respect to the potential cost the ramifications of this incident could cost) it is going to take to make this right.

please write me back as I will require closure on this matter.

Sincerely

Steve Briggs

 

[marasta]

Update

As my daughter and the All Slots withdrawel is the subject of part this post, I just want to clarify some of the details.

My daughter made a withdrawel on April 24, 2006 at All Slots, and received a check from All Slots on Monday, May 1, 2006. She then deposited the check into her checking account on that Monday afternoon.

On Friday ( May 5, 2006) she proceded to write checks against the balalnce in her checking account.

On Sunday (May 7, 2006) she received the notice from All Slots that the check would not be good. I must say that she talked to the people at AllSlots, and Jackpot factory at this time. Someone at AllSlots support said that the check 'might' go through, and the support at Jackpotfactory said for sure it would not. This is when she wrote the response to them. This is when they gave her a $50 bonus in her AllSlots account.

This is when she could not make them understand what problems she was going to incur, because of the checks written against this deposit , and that a $50 bonus was not even important to her.

I did , as any good Mother would , wrote her a check for the $500, and she was able to deposit it, and avoid any overdrafts. This was on Monday , May 8, 2006.

Other that the first email telling her that the check would not clear, she has had no personal email from them.

Finally, last Friday ( May 5th, 206) she got the returned check back in the mail from her bank. They charged her $6.00 for the bad check. She called AllSLots , and told them to put the money in the PaySparks account. ( you don't even want to know how and why she had to get that ---(BellRock group last year).

So today is May 15th , and the money is still not in her Paysparks account.

She will call AllSlots again tomorrow--- last time she called , they said it was in the finance department.

I think we both know that AllSlots will make it right eventually , but with the withdrawel fee and limited amount you can take out of PaySparks each day, it will take some time and money to finally get her $500.

I'm trying to understand their problem , and it was probably out of their control as gaming her in the US , I feel, will be changed one way or the other this year, but it sure has curtailed any online gaming for us right now, and maybe our husbands ,( mine of 39 years, and hers of 9 years) , will be happy for that!!!

 

[The Watchdog]

Still guessing

Is my belief that US banks are not cashing checks that could be related to gambling..

Basing of what I have read, and the answer on one emails from FL, they are stating that the bank has decided not to honor those checks...

Is it me? or do you feel it could be related to certain policies regarding gambling?

If a bank has noticed a pattern of certain customers receiving large amounts from certain companies, they might know they are related or could be related to offshore gambling, pretty good decision not to cash them in order to comply with US policies.

Learn about other payment methods. Avoid checks or bank wires....

 

[Jackpot Factory]

Message from Jackpof Factory Casino Group

Hi everyone,

My apologies for jumping in so late on this issue, but unfortunately I had taken very ill over the last week.

In term of the check situation, here is exactly what happened.

The bank that works with our processing company decided to shut down their checking account. They did so without any warning or notification and we still do not have a straight answer from them why they took this action.

As soon as we had word about the bad checks we sent out an email (over the weekend) to all the affected players explaining the situation. We are more than willing to assist every single player who experienced problems due to the bad checks.

In addition, we have recommended to all our players it would be in their best interest to open a Neteller or Click2Pay account so they can receive their money promptly. Unfortunately, issuing new checks is not an options for us. We do understand that this has caused a lot of hassle and pain for our players and are extremely sympathetic to this situation.

To any Jackpot Factory player out there, feel free to write to our support team, and put "Attention David Brickman" in the subject line. This means I will personally review your case and take appropriate action.

Again, we apologize for this situation but we also want to make it clear that it was truly entirely out of our control. Having said that we will do all we can to make the situation right with all affected players.

Regards,

David Brickman

 

[goodie2shoes]

My daughter is still waiting for confirmation from her bank as to whether or not it bounced or cleared. She deposited the check a week ago Monday. After confirmation one way or the other , she will PM the rep from All Slots.

Hello i was wondering is you have been paid yet. The reason I ask is the Factory is the only place that I play at and I have noticed big changes in the past 6 months.

 

[marasta]

As of today , May 18-- after numerous calls and emails (losing her details two times), the original withdrawel is suppose to be in my daughters Paysparks account in three business days, which would be sometime next week, which if that happens , will be about one month from time of original withdrawel.
We'll see. I'll be happy to report the end of this saga!

 

[marasta]

End of Story

The money was in my daughters Paysparks account this morning.( May 19) She also found another bonus in her account, thanks to All Slots.

This happily ends this saga.

 

[goodie2shoes]

The money was in my daughters Paysparks account this morning.( May 19) She also found another bonus in her account, thanks to All Slots.

This happily ends this saga.

Im really happy you were finally paid. I have lost much money at wild jacks and lately the play is lousy I wont ever play there again. All Slots at least gives you play.

 

[LisasLuck]

since i made my living as a hockey player, check only has one meaning for me!

LOL