GoWild don"t pay 3600€

[anja077]

I found GoWild Casino at this website and I am almost sure I used the link in this site to play there.

I made a 200 deposit and was auto credited with 200 bonus.

I went to fortune finder slots machine, placed 12 a spin and won 3600€.

The casino said I abused the bonus by betting large bets that are not allowed. I checked the terms and could see large bets are bets that consist most of bonus and balance as a single bet, but this is totally not my case, I never raised the bet more than 12 and never bet less than 12, is 12 a spin a bonus abuse at fortune finder slots

Then they said, you played autoplay and this is bonus abuse.

I never used autoplay, they say not true, why are you doing that GoWild, why can"t you pay my winnings, I trusted your casino after I searched all ok with you, and you are also an accredited casino at this site.

They also said, I made the maximum deposit to get the bonus and played the minimum amount and right after cashed out, this is also not true, I always play more as I do not sit and check how much I play, I played the slots, the bonus meter reached zero and I continued to play more, all not true.

Here are some of their replies and nonsense emails to support my claims, all I say is true and can be checked in the game log, all I did is to play 12 a spin in slots only, never used autoplay, won and not being paid.

"Hello Anja,

We trust all is well.

We would like to inform you that our risk and fraud department has denied your withdrawal.

During your game-play, fraud department noticed that you abused the bonus you received. Maximizing bonus offer and playing with large wagers is a clear violation of our Bonus Terms & Conditions:

3. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for bonus play-through requirement purposes from time-to-time and to withhold any cash-ins where irregular play has occurred to meet bonus playthrough requirements."

Is 12 a spin a large bet ?


"After reviewing Anja's play history, our Risk and Fraud department have detected an abusive bonus play.
Player opened an account with GoWiild Casino, deposited maximum amount right away - maximizing the slot bonus offer using auto spin feature while setting up the auto spins to stop when the minimal play-through is complete.
Further more, Anja played only one game using the same bet amount throughout the entire game, making sure the minimum amount needed to complete the wagering has been achieved. Immediately after the player has requested a withdrawal"

Look at what they say

"Anja played only one game using the same bet amount throughout the entire game"


Is this bonus abuse


forgot to mentioned I spoke to the casino 2 times on the phone and they promised to bring an answer from the account department but they never give me such an answer, they only called back to say they will contact the payment department

[De Beuker]

I found GoWild Casino at this website and I am almost sure I used the link in this site to play there.

I made a 200 deposit and was auto credited with 200 bonus.

I went to fortune finder slots machine, placed 12 a spin and won 3600€.

The casino said I abused the bonus by betting large bets that are not allowed. I checked the terms and could see large bets are bets that consist most of bonus and balance as a single bet, but this is totally not my case, I never raised the bet more than 12 and never bet less than 12, is 12 a spin a bonus abuse at fortune finder slots

Then they said, you played autoplay and this is bonus abuse.

I never used autoplay, they say not true, why are you doing that GoWild, why can"t you pay my winnings, I trusted your casino after I searched all ok with you, and you are also an accredited casino at this site.

They also said, I made the maximum deposit to get the bonus and played the minimum amount and right after cashed out, this is also not true, I always play more as I do not sit and check how much I play, I played the slots, the bonus meter reached zero and I continued to play more, all not true.

Here are some of their replies and nonsense emails to support my claims, all I say is true and can be checked in the game log, all I did is to play 12 a spin in slots only, never used autoplay, won and not being paid.

"Hello Anja,

We trust all is well.

We would like to inform you that our risk and fraud department has denied your withdrawal.

During your game-play, fraud department noticed that you abused the bonus you received. Maximizing bonus offer and playing with large wagers is a clear violation of our Bonus Terms & Conditions:

3. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for bonus play-through requirement purposes from time-to-time and to withhold any cash-ins where irregular play has occurred to meet bonus playthrough requirements."

Is 12 a spin a large bet ?


"After reviewing Anja's play history, our Risk and Fraud department have detected an abusive bonus play.
Player opened an account with GoWiild Casino, deposited maximum amount right away - maximizing the slot bonus offer using auto spin feature while setting up the auto spins to stop when the minimal play-through is complete.
Further more, Anja played only one game using the same bet amount throughout the entire game, making sure the minimum amount needed to complete the wagering has been achieved. Immediately after the player has requested a withdrawal"

Look at what they say

"Anja played only one game using the same bet amount throughout the entire game"


Is this bonus abuse


forgot to mentioned I spoke to the casino 2 times on the phone and they promised to bring an answer from the account department but they never give me such an answer, they only called back to say they will contact the payment department

Going through your story I think you have a case.
You did not break any of the T&C's and it looks like they try to pull a 'Spirit of the Bonus' on you, which is not allowed for an accredited casino.

The first thing you have to do is contact the casino representative here and explain the situation and see if you can come to a solution.
If that doesn't work you should file a PAB (Pitch a Bitch), which is an official complaint on this site, and Max Drayman will go to battle for you.

Anyway, stop posting about this issue, as forum posts can harm your case.

But as I said earlier, try to contact the rep. for GoWild first, Gia is usually very helpful, send her a private message and give her some time to respond.
http://www.casinomeister.com/forums/...ia-gowild.html

[sattty]

go wild is an excellent casino and im sure u will get this sorted

[SlotMonster]

I think that in "excellent" casino it would never HAPPEN

Good luck though.

[colly]

Bet percentage exclusions usually apply when betting over 35% of bonus = certainly 12 (6%) wouldn't break this rule= As to the autoplay that is just laughable= If that was against the rules then I think every single person including myself has a problem= we are talkig slots= no skill required just press the button= whether its automated or not doesn't influence. Its hardly a program or a bot making decisions and the autoplay is provided by the casino software

This one just sounds a little strange= I would be interested in the GW rep posting theor side of the story. I don't always beleive the GW chat CS having been on the recieving end of a clearly incorrect "scripted excuse" on the odd occasion.

While I do'nt play there any more = GW isn't the type of casino to pull a no pay flimsy= I have had the odd large cashout after bonus receipts and no query on payout and paid promptly.

In the meantime do follow the advice given by De Beuker= its frustrating to have to wit in silence when you wnat to rant but it will be worth it in the end.

[Jufo]

"After reviewing Anja's play history, our Risk and Fraud department have detected an abusive bonus play.
Player opened an account with GoWiild Casino, deposited maximum amount right away - maximizing the slot bonus offer using auto spin feature while setting up the auto spins to stop when the minimal play-through is complete.
Further more,Anja played only one game using the same bet amount throughout the entire game, making sure the minimum amount needed to complete the wagering has been achieved. Immediately after the player has requested a withdrawal"

None of the things above break the T&C or are a reason to confiscate. And confiscating because player deposited maximum amount... So one is not allowed to deposit for maximum bonus anymore? Clearly GoWild is acting in conflict with requirements for an accredited casino, so the OP should remember to mention this in their message to GoWIld casino Rep and PAB:

Standards for Accredited Casinos

Operational Standards

- Must not disqualify any player from a payout if terms & conditions are met, except for situations of fraud (multiple-accounts, bogus ID documents, chargebacks, etc.,).
- Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations.
- Must not implement terms that can be construed as "unfair" towards the player.

[Casinomeister]

None of the things above break the T&C or are a reason to confiscate. And confiscating because player deposited maximum amount... So one is not allowed to deposit for maximum bonus anymore? Clearly GoWild is acting in conflict with requirements for an accredited casino, so the OP should remember to mention this in their message to GoWIld casino Rep and PAB:

Gia is aware of this and she is checking with the Risk and Fraud department to see exactly what has happened. If the player did not break the terms, she ought to be paid.

[vinylweatherman]

Gia is aware of this and she is checking with the Risk and Fraud department to see exactly what has happened. If the player did not break the terms, she ought to be paid.

She should, and then get bonus banned.

This is a "spirit of the bonus" issue, and the casino side seems to be implying it watched her via webcam as it seems to be pretty certain HOW she did it "set autoplay to min amount etc......". That is bollocks, as she could simply have stopped autoplay and checked the WR, or she could just have sat there clicking manually and using the "stats" function to work out her total wagering.

Another reason such tactics don't work is that autoplay stops every time you hit a feature, so could NOT be set up with the number of spins required, and then left to complete WR.

If this tactic worked, it was only by chance, as the RTP along with the 29x WR ensures that this is -EV over the long term. 6% is hardly a "big bet" when their terms stipulate 35%. I have seen this type of term set at 10% in some casinos, but even here this tactic would be well within it.


This is the kind of thing GoWild were doing soon after launch, and it got them into trouble.

I also know that GoWild limit the max bet via the software when a bonus is on the account, so they were clearly happy with this level of betting. I was finding Munchkins limited to £15 per spin there with a bonus, and reverting to the normal max of £75 when no bonus was in play.

Why is the "risk and fraud department" even getting involved, this is simply a method of play, not fraud.

[GOCC]

Hi,

After reviewing Anja's play history, our Risk and Fraud department have detected an abusive bonus play.

Player opened an account with GoWiild Casino, deposited maximum amount right away - maximizing the slot bonus offer using auto spin feature while setting up the auto spins to stop when the minimal play-through is complete.

Further more, Anja played only one game using the same bet amount throughout the entire game, making sure the minimum amount needed to complete the wagering has been achieved. Immediately after the player has requested a withdrawal.

GoWild's Terms & Conditions:
www.gowildcasino.com/bonus-terms.html

3. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for bonus play-through requirement purposes from time-to-time and to withhold any cash-ins where irregular play has occurred to meet bonus playthrough requirements.

www.gowildcasino.com/termsandconditions.html

10. Promotion Abuse and Policy
10.1 Definition

GoWild Casino deems promotion abuse to include but not to be limited to any of the following:

A. Receiving a promotion bonus then cashing in without demonstrating a reasonable degree of play

The player obviously came with a propose of abusing the casino welcome offer and not for any other reason.

Kindly note that Anja's initial deposit is refunded back to player's Neteller account.

Should you need any further assistance please don't hesitate to contact me.


Found that reply here

http://www.askgamblers.com/casino-co...-pay-3600-c533

[rainmaker]

.


The player used the auto-spin feature Oh my God. She used the auto spin feature! We all know that this feature is only used by fraudsters, so case closed then

C`mon GoWild. That explanation was, to be honest...terrible.