Betcave refuses to pay on unsolid grounds!

[coxwel]

I just wanted to pesent my current situation with betcave casino, one of the newer rival whitelabels. I never made any deposit in this casino just played some no deposit chips which they! always send me via email.

Septemeber the 16th of this month i got another freeby from them, i copy/paste the first line of their email here: We noticed you created an account with us but have never deposited. To get you in the gaming mood we've given you a $10 Free Chip.

ok so far so good, i managed the 500€ wagering requirement,made my verificatiopnal deposit and requested 75€ cashout, 50€ was winnings (the max)

so my withdrawal was pending and i never heard any word, no emails concerning my verification etc.

yesterday i went to livechat and had the agent nathan in the line, i asked about the status of my wd. he checked, and all of a sudden he reversed my wd and told me it was denied by management. reason: i have a history of claiming nd chips. no further explanation. of course i have a history of claiming nd chips, they already said it themselves in the email they send me, as you never! deposited here is a 10€ free-chip, kind of paradox arguments they use.

anyway, the one who manually reversed my cashpout was the livechat agent nathan, he did it as we spoke! tells alot about the rival structures. i made him aware i will take this issue to 3rd parties if they continue to refuse sending me any written explanation etc. nathan told me managent will get in touch but they have never tried yet.

i find this whole issue kind of unprofessional and unfair. they can bonus-ban me of course if they want, but first have to pay my legimate winnings.

I hope i can find any rival representative or help here, it is like betcave has no clear line/management , i claimed too many chips which i never asked for and if i win and also make a verify deposit they just decide not to pay just because i claimed nd bonuses before, this is not forbidden in their terms..no trust at all. i play rival for some years now and never ever made such an experience! and i wont accept this!


looking forward for your comments.


cheers

coxwel

[SlotMonster]

I think CSR should have notified you first that he's going to cancel you w/d or AT LEAST tell you that he will notify management about your situation. I also can assume that the manager was standing behind while you were talking and told him to reverse it. But anyway, they must have sent you an email with explanations. IMO.

Please, keep us posted about the situation.

[Simmo!]

As the email stated "We noticed you created an account with us but have never deposited. To get you in the gaming mood we've given you a $10 Free Chip" then they should pay. They are using the free chip as bait to get you to deposit and the risk they take is you will win. If they don't like the risk then they shouldn't play the game.

Poor.

[KasinoKing]

looking forward for your comments.

The Bet Cave affiliate manager has always been very responsive to any queries I have sent his way, so if you would like to PM me your UserName at the casino, I will ask him to look into this for you.

I will also immediately point him to this thread - but I don't think he is a CM member, so he might not reply here.

KK

[coxwel]

As the email stated "We noticed you created an account with us but have never deposited. To get you in the gaming mood we've given you a $10 Free Chip" then they should pay. They are using the free chip as bait to get you to deposit and the risk they take is you will win. If they don't like the risk then they shouldn't play the game.

Poor.

this is exactly my point. the bonus was given for the reason i never deposited yet. other rivals bonus banned me straight or paid winnings and then banned me. i know their automatic banning and also discussed this here often. but what betcave does is just not right and very unprofessional.

no single email, and if i wouldnt have come to livechat my wd would still be pending. this or these operator(s) nathan which is mostly there for all whitelabels just decided to reverse it as we spoke, this is the most strange thing. so i assume hes operator, manager etc. in one person. as i asked about this he tried to avoid an answer.

i have notified kk and will post an update once i hear from betcave, finally.


EDIT: thanks to kk who contacted the betcave affmanager for me , hope to have an update here soon.



cheers

coxwel

[coxwel]

Good News!

Seems like bringing the case to public attention made betcave rethinking, finally. Just received the following email from support:

Hi **

My name is Dave Boulette, I'm the manager at Betcave. This issue was never
brought to my attention until now. Sorry about the delay in responding. I
have no clue why your winnings were voided, I don't see any sign you broke
any terms. I credited your account with 50 000 comp points which you can
redeem for your missing winnings.


Ok so he has no clue why , pretty low explanation.
Anyway i now redeemed my comps and requested another wd. But a strange feeling is left somehow as how quick this all changed. As first my wd was denied livechat said it was clearly ordered!! by management, this management now tells me it never came to its attention??

Will let you know here once its been paid.


Thank you all very much for your support, esspecially kk for his effort, this forum and its community are a great support!


cheers

coxwel

[chuchu59]

As usual kudos to KK. He has a knack of making things click. As for the casino while I appreciate their action in giving you the comps which in essence means you can cash out right away its pretty lame of them to say they didnt know the reason for the denial. My guess is that they couldnt find an excuse so better say nothing at all.

Next time, maybe you could try restoring your previous avi if you have an issue with Betcave. The caped crusader works wonders.

[MommyMachine]

Is Betcave related to Supreme Play? If so, their CS rep Nathan sometimes has a chip on his shoulder in my experience. Welp, either way I am glad you got it taken care of.

[Nifty29]

The casino has now been rebranded to:

"Bet Cave-In"

[coxwel]

Next time, maybe you could try restoring your previous avi if you have an issue with Betcave. The caped crusader works wonders.

what do you mean exactly with restoring your previous avi?

yes its pretty obvious they only reacted quick because of my post here and i also let steve russo of gg contacting them. no 24 hours later my issue was resolved..hmm.

anyway iam happy this is now resolved, once they pay i will update the title accordingly.

but the email from management also came from the normal support@betcave adress, whcih never answered any single email before. so its clear they tried to ignore the issue, just sad for the many players who dont know of this forum or other channels for support.


cheers

coxwel