Betcave refuses to pay on unsolid grounds!

**coxwel** · 4th October 2011, 03:15 PM

UPDATE

As written in my last "good news" post the betcave manager dave insisted personally in my case and credited me with comps for my voided winnings. sep the 24th i could request my wd again.

They were delaying this payment since then, all emails of me regarding the dela were left unanswered just one time dave their manager replied that he woukld send it to me right away, but these things are done by rival so he has no power about it, of course

Today i thought i fall off my chair, they REVERSED it again, voiding my winnings just leaving my deposit in the account.

So from now on i cannot believe any word they say. Even their amnager seems to give me the runaround, which admitted! before they were totally wrong!

Iam not willing to accept such a rogue behaviour and hope they will finally become clear on their 3rd try. But i guess they have a long list of excuses, mostly they just say its handled by rival, so oops sorry. This is far from professional and acceptable.

Just be warned everybody, betcave is NOT to trust in any way!!

Ill keep you posted..

cheers

coxwel

**Mousey** · 4th October 2011, 04:00 PM

This is despicable behavior on the casino's part.

Please PM Kasino King (who posted in this thread with an offer to help) and see if he can get this clarified for you. And please keep that email from the casino manager! You may need the 'ammo'.

Good luck!

**chuchu59** · 4th October 2011, 04:24 PM

This sort of behaviour is synonymous with Dendera.

**coxwel** · 5th October 2011, 12:23 AM

Originally Posted by Mousey

This is despicable behavior on the casino's part.

Please PM Kasino King (who posted in this thread with an offer to help) and see if he can get this clarified for you. And please keep that email from the casino manager! You may need the 'ammo'.

Good luck!

thx, i have already pointed kk to the situation and he´s doing his best to sort it

, but it seems the problem behind this is rival (accounting) itself.

for the email adress, the management reply came from the normal support@ adress, which also made me wonder...

cheers

coxwel

**vinylweatherman** · 5th October 2011, 09:22 AM

It goes to show who REALLY runs these casinos. The supposed manager seems to have absolutely NO power to overrule the automated decisions made by Rival. It seems Rival are repeatedly "slapping down" this so called "manager" for trying to get this player paid. The situation seems to be getting WORSE.

With so little power in the hands of the casino management, no amount of dealing with them is going to make a difference. It is Rival themselves that need to be dealt with in such circumstances. This is white labelling at it's worst.

KK - do you ever feel you are "flogging a dead horse" with these Rival white label issues?

Are there still any truly independent Rival casinos left now that Sloto has moved to RTG? (I know of only one, Desert Nights, sister to Sloto).

**coxwel** · 5th October 2011, 02:57 PM

gg has now published an official report on this. sopefully smb @ rival will react in near future..

http://www.gamblinggrumbles.com/Repo...hy-cant-it-pay

cheers

coxwel

**KasinoKing** · 5th October 2011, 05:16 PM

Originally Posted by vinylweatherman

KK - do you ever feel you are "flogging a dead horse" with these Rival white label issues?

Regrettably yes, it has been moving that way for some time now. It's so bloody frustrating!

The Bet Cave group were superb up to this latest batch of cases which started a few weeks ago, and all issues were sorted quickly and correctly IMHO. But something seems to have changed with Rival in recent times, and it's getting harder and harder to sort any glitches.
Over the coming weeks I will be removing the majority of Rival casinos from my sites. I have had virtually zero sign-ups at any of them for the last year anyway and they have become far more trouble than it is worth.
It's a crying shame, because with the right management I truly believe Rival Gaming could have been one of the "big boys" by now, but instead they seem to be committing corporate suicide!

Originally Posted by vinylweatherman

Are there still any truly independent Rival casinos left now that Sloto has moved to RTG? (I know of only one, Desert Nights, sister to Sloto).

I think only Golden Cherry and Royal Club Casino. No sure about Vegas-2-Web? The Bet Cave group were supposed to be going independent any time now, but I don't know if that is still going ahead after the total pull out of Rival from the USA...

KK