Originally Posted by
alita55
Made a first depost at Ladbrokes casino.I checked first with support if i was eligible for the 100%match bonus as i am a player from the netherlands.There was no problem support said.
The bonus didnt show up in my account and i contacted support 4 times about this.
After 4 days support told me i was not eligible.In the beginning of the terms you read this:
The initial casino chip purchase must be turned over once (play through requirement) before the claim form can be filled in. Once the wagering requirement has been achieved, and the claim form filled in, the welcome bonus will be entered into the players bonus account within 48 hours.
I red this and made my first deposit.
At the end of the terms you will find this:
As a result of bonus abuse, deposits made using Neteller and Moneybookers will be subject to a turnover requirement of 20 times the actual deposit level for all promotions. We reserve the right to recharge all banking fees on deposits, which are not turned over at this level. All other payment methods fall into the turnover requirements as specified in the rest of the terms and conditions of this promotional offer.
My deposit was 27 euro,so this means i have to wager first 20x27euro=540euro to be eligible to get my first deposit bonus?????
I never saw this rule.
What do you think of this?
Should they not post this rule very clear on the website??
Shafted by the smallprint, shame on Ladbrokes.
They are interpreting this term slightly differently to how players would normally understand. You might think it is just a case of the WR being much higher, but the way Ladbrokes has designed this makes it near impossible for any player to even qualify for the bonus if they use the wrong deposit method.
My (then) VIP manager at Neteller says this shouldn't be happening, and that Neteller were unaware that merchants were doing this. I pointed out it was causing Neteller to lose business to other deposit methods at the increasing number of casinos that have this "we hate Neteller" attitude.
It is stereotyping at the worst, no different to saying, "you are from the Netherlands, therefore you MUST be about to do something dishonest at our casinos". They CANNOT tell you are a "bonus abuser" until they have analysed your pattern of play. The added terms about charging even prevents you from withdrawing your deposit after finding out you were mislead by support NOT pointing out that using Neteller would disqualify you.
The REAL "bonus abusers" simply switch to alternative deposit methods, as experienced "advantage players" would have everything needed to get around such rules put in place. They would also go through the terms carefully in order to spot any loopholes they might exploit.
The best way to play the promotions at Ladbrokes is to get a credit or debit card and use this. Second best is to use methods like UKash and withdraw by cheque or bank transfer. The small, frequent, and generous bonuses offered by Ladbrokes makes UKash a good option if you would rather not use a card, or cards keep getting blocked by the bank.
In terms of the mechanics of "bonus abuse", it doesn't matter where the deposit comes from, but how the games are played. To process credit card transactions, a casino has to pay MORE than for an eWallet. Neteller on the other hand, depend on casinos for most of their business, so a large company like Ladbrokes ought to be able to get a deal that keeps the charges down.
The common method used for Ladbrokes bonuses is to deposit, wager it once to qualify, and then withdraw. This might be what Ladbrokes don't like, as they are hit by minimum fees for up to 31 small withdrawals per month. However, you can do EXACTLY the same with cards and Ukash, and they have to send you 31 cheques per month. Cleverer players will simply transfer the wagered deposits to the sportsbook, save them up, and then make a big withdrawal from the sportsbook at the end of the month. The aim is to wager the bonus without the deposit being present, a weakness Ladbrokes have created by the way they run promotions that force you to play before you get the bonus, and then wait 1 - 2 days for it. Most casinos credit a bonus with the deposit, leaving no opportunity to remove the deposit from risk before playing the bonus.
Eventually, they will realise that the bonuses are getting abused through other deposit methods, and have to exclude them too.
Apart from all this, they seem to have lost interest in the casino, since it has had no new games for over a year, and even after they signed a new deal with Microgaming there are STILL no reports of the new games turning up.
They could get around the Neteller problem by speeding up the crediting of bonuses so that it happens as soon as the qualifying criteria are met, addition of the rule "bonuses will not be credited if the qualifying deposit is withdrawn or transferred between qualifying, and the bonus being released for crediting" will prevent the removal of deposits from risk when playing the bonus.
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, but actually Ladbrokes stopped taking the new games after December last year - so it's only 8 months.
I think Moneybookers have something similar to the Net+ card. UKash can now be bought online with a card, and the voucher numbers emailed to you, so you don't even have to leave the house.
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