bonus terms Ladbrokes!

[corin69]

i got a question my englis not to good so i get wif to speel for me some time an read but she wasnt here wen i put mony in ladbroke so i put in $21 an get $7?
no anser to emails so wat i do now? were my mony go? i wan to fix this or i take mony back out an clos acont

[jazzup]

Do you feel mislead by the "big print" marketing, only to find out later that the "small print" meant you would never see this bonus.

Look vinylWM, their offer is "simples":

<<... For a limited period at Ladbrokes Casino, we’re offering you a 100% match bonus when you make your 1st deposit between €/£5 and €/£500. Plus get free spins on our Slot of the Week!

Step 1: Register & deposit your chosen amount
Step 2: Play on any of our 540 games! Instant or Download
Step 3: Fill in the claim form below

That's it! Once you have turned over your deposit once, you will receive your match bonus! Simples... >>

What they are asking to qualify for this offer is to turn your deposit over only once, or in other words just play and loose:

<< 8. The initial casino chip purchase must be turned over once (play through requirement) before the claim form can be filled in. Once the wagering requirement has been achieved, and the claim form filled in, the welcome bonus will be entered into the players bonus account within 48 hours. >>

Now, I have played and lost, filled their form to claim and ..... nothing. Email unanswered. Not only 48hours , almost a week past.
Do I be willing to come back to this casino....certainly NOT!
And as you mentioned, who knows whats more lurking in their "small prints" for some other situations.
Probably, bookers and casino is no no no way.

[vinylweatherman]

Look vinylWM, their offer is "simples":

<<... For a limited period at Ladbrokes Casino, we’re offering you a 100% match bonus when you make your 1st deposit between €/£5 and €/£500. Plus get free spins on our Slot of the Week!

Step 1: Register & deposit your chosen amount
Step 2: Play on any of our 540 games! Instant or Download
Step 3: Fill in the claim form below

That's it! Once you have turned over your deposit once, you will receive your match bonus! Simples... >>

What they are asking to qualify for this offer is to turn your deposit over only once, or in other words just play and loose:

<< 8. The initial casino chip purchase must be turned over once (play through requirement) before the claim form can be filled in. Once the wagering requirement has been achieved, and the claim form filled in, the welcome bonus will be entered into the players bonus account within 48 hours. >>

Now, I have played and lost, filled their form to claim and ..... nothing. Email unanswered. Not only 48hours , almost a week past.
Do I be willing to come back to this casino....certainly NOT!
And as you mentioned, who knows whats more lurking in their "small prints" for some other situations.
Probably, bookers and casino is no no no way.

Crap CS. I have had this experience when I played there.

They have rejected your claim, even though you must have qualified. I expect you have failed to qualify because of some "smallprint" making the offer far from "simples".

100% to €500 is a pretty high welcome offer, and a strong incentive for them to produce "smallprint" in order to reduce their liabilty.


EDIT.


I have had a look at their website, and it is littered with "spirit of the bonus" clauses. One such clause exists for the €500 welcome bonus, and they will refuse the claim if the qualifying play has breached the "spirit of the offer". If you deposit with Neteller or Moneybookers, you have to turn it over 20x before claiming, rather than the stated 1x. With the bullet points numbering over 20, this is far from "simples" when you take a closer look.

There are other clauses that rather vaguely define WHICH welcome bonus you qualify for, and they involve both residency and the selected language of the install.

You could have claimed via the wrong form, or played in a manner that breached the spirit of the bonus when rolling over your deposit. If you used Neteller/Moneybookers, you may have claimed too early, which is also against one of the clauses in the smallprint.


The original advertising is misleading, as it describes the offer as "simples", and secondly, they have considerable scope available to them under this "spirit of the bonus" clause to void the claim. It seems the system is set up to refuse claims, rather than confiscate winnings, by assessing intent and "spirit" from the qualifying playthrough.

I had to dig deep to find this smallprint, due to a lack of obvious links on the main page, and the offer summary. The home page terms link says nothing about promotional terms, neither does it provide a link to any.