bet24.com Unfair practice?

**rainmaker** · 28th December 2010, 02:29 PM

I have a problemt with Bet24.com
I am a new costumer at Bet24.com and I made my first deposit and received a bonus witch gave me a bonus rollover amount of about € 4000. Fair enough.

I played away my bonus and my deposit, so my account was about zero. The bonus rollover amount was about € 3000 or something when the bonus and my deposit was lost.

Then I made a new deposit without any bonuses. The thing is, that my deposit was then bonus-locked! I lost the money and did a new deposit who was also bonus locked. Last night I did a deposit of € 230, and all of mine own money was one again bonus locked because of the bonus rollover amount from my "first deposit"-bonus is not completed. It still says that the bonus rollover amount is about € 2000. It means, if I deposit € 2000 of my own money today, all of them will be bonus locked. It means that I cannot withdraw my own money.

I believe that this is clearly an error. So I contacted the custom-support. Two of the people there has told me that I am wrong (Mette and Frida from support team).

Please understand that this is not about getting free money from bonuses. I am not a bonus-chaser. I have never experienced a practice like this. It is like I don`t own my own deposit?

I cannot recommend Bet24.com if this is the way they do business. So be aware.

What do you think?

**Marie2473** · 28th December 2010, 03:22 PM

I didnt know that bet24 did this, however I have heard about other casinos using this as well. i think that Intercasino is or was one atleast. Igf i remember correctly the bonus stayed active for a month or 2 and then your account was 0 again...
I would not play at a casino that uses this policy. When a deposit with a bonus is gone, so should the Wagering requirements IMO ..
Find another casino to play at!!

**rainmaker** · 28th December 2010, 03:30 PM

Thanks for a reply. I did not even know that some casinos even had this practise, I thought that somethings was wrong. I have used a couple of casinos before, like Centrebet without any problems. But now I wanted to use a casino who uses NetEnt as provider. But it is not an option to use Bet24.com if this is the way they do it.

Originally Posted by Marie2473

I didnt know that bet24 did this, however I have heard about other casinos using this as well. i think that Intercasino is or was one atleast. Igf i remember correctly the bonus stayed active for a month or 2 and then your account was 0 again...
I would not play at a casino that uses this policy. When a deposit with a bonus is gone, so should the Wagering requirements IMO ..
Find another casino to play at!!

**Mallorca** · 28th December 2010, 03:39 PM

Hi,
If you want to play at Net Entertainment casinos you should try Betsson and Casino Euro. These two are the best Net.Ent casinos in my opinion and both were accredited here a few years ago and still good to go.I play at both casinos and never experienced a problem.
Good luck.
Mallorca.

**deucebag** · 28th December 2010, 03:46 PM

Unless it's made clear in the terms and conditions that wagering requirements on previously lost bonuses have to me met on future deposits, it's not OK at all. You should not accept it. I would submit a PAB on it.

**rainmaker** · 28th December 2010, 04:00 PM

Originally Posted by deucebag

Unless it's made clear in the terms and conditions that wagering requirements on previously lost bonuses have to me met on future deposits, it's not OK at all. You should not accept it. I would submit a PAB on it.

Thank you. I am new, may I ask what a PAB is ?

**leonardo99** · 28th December 2010, 04:39 PM

Originally Posted by rainmaker

Thank you. I am new, may I ask what a PAB is ?

http://www.casinomeister.com/forums/...?faq=cmfaq_pab

**rainmaker** · 28th December 2010, 05:10 PM

Originally Posted by leonardo99

http://www.casinomeister.com/forums/...?faq=cmfaq_pab

Thanks, I will consider that

Since bet24 is a member here, I have sent a mail to them, referrering to this post. So I will give them some time to look into it and answer. I believe that bet24.com is a trustworthy casino, so they might find out that this is a unfair practice. Or maybe it is just a technical error.

**Jufo** · 28th December 2010, 05:43 PM

This is something that has been added quite recently to some NetEnt casinos. Previously if you busted a bonus, it cleared the WR. But now they have added this "feature" as a trap to players. A friend told me that the customer support will remove uncleared bonuses if you know to request it before depositing.

**rainmaker** · 28th December 2010, 07:05 PM

It is strange that a welll known casino like Bet24.com would use such a lousy way to trap players. I know that Unibet, who also uses NetEnt don`t have a unfarly system like that.

Originally Posted by Jufo

This is something that has been added quite recently to some NetEnt casinos. Previously if you busted a bonus, it cleared the WR. But now they have added this "feature" as a trap to players. A friend told me that the customer support will remove uncleared bonuses if you know to request it before depositing.